Woman complained to manager about DD

[Bearaque]

So my DD works at McDonalds whilst she’s at sixth form and today she’s come home upset. She was working at the window, handing out the food.

This woman made a complaint to the manager that DD didn’t say a single word to her or look at her when she passing her the drink and food and that she was too busy talking to her friend. Complained to manager who had words with them both.

DD said this was true but at the end of the day it’s McDonald’s, it’s full of teenagers, as long as you get your food quickly does it even matter what the service is like?!

And I think we can all see how she ended up like this.

Yes she shouldn’t have been rude but the woman could have just said that, she didn’t need to go complain to a manager.

Would your DD have listened to her or would she have just whined to her friend about the woman calling her out? I don't mind people continuing their conversation while serving a customer but even I expect a simple "hello" "here's your x,y, and z" "you're welcome". It's basic manners.

Well, at least we can see where she got her shit manners.

I probably wouldn't have complained myself, but it is NOT rude to complain about shit customer service. The alternative to complaining is to not go there again, and if everyone did that OP's lovely DD might well find herself out of a job - through her own fault.

Well it is obvious where she gets it from. Manners cost nothing and are not a heavy load to carry. Hopefully your daughter takes the lesson. It's obviously not something her mother took.

Customer service is expected where a customer is present. Maybe you should consider engaging with an early years book on manners, it sounds like you missed it first time around.

You sound charming.

Yet another thread where OP whines, the majority of people tell her she's in the wrong, but she still won't admit it and instead pulls someone up on a simple spelling error. It's easy to see where your DD gets her shit attitude from!

Ah, there we have it. The apple obviously doesn’t fall far from the tree OP!

Good luck to her in securing future jobs that aren’t, as you would put it, ‘just at McDonald’s’ with that attitude. Manners go a long way.

A lot of HCA in the NHS are on NMW... would you accept them treating you like shit too?

You just don't get it, do you

Surely your DD knew it was wrong to be rude to customers and to stand chatting to her mates. Did she not receive training? She’s being paid to provide a service and if she’s failing to do that then she needs to be reminded to do it properly. That is what they’re paying her for.

Your very defensive attitude doesn't bode well for your child if she wants to continue working a customer service job.

Blather on about "it's just McDonalds" (spelt correctly for your pleasure) all you like, next it'll be "it's just Tesco" "it's just HSBC" and your child won't have a job at all. She needs to take the criticism and do better, and you need to take your nose out of your child's work.

Hopefully this is a reverse / you wanted to show the response to your daughter. CBA to read the replies. Bizarre.

Someone’s already said this. Try harder next time and be more original.

Ah didums. Have some sense grow up and do better because I am guessing you haven't set the world on fire professionally . Do you want your daughter to succeed? Then step up and instil manners now because I can guarantee she won't have a chance if that's her attitude.

So your daughter was rude? She deserves telling off, she old to work, she does not need you to stand up for her.

Your daughter needs teaching some lessons in customer services it seems.

Every time I've been through the McDs drive through, the staff are chatting amongst themselves - it would never even occur to me to be bothered by it, never mind complain. I'm not there for a chat; I'm not even there for customer service - I'm there to get food and continue on my way.

That said, McDonalds get secret shoppers a lot so I understand why the manager is cracking down on it. Having the minimum wage = minimum effort attitude is fine, but you have to expect repercussions for it - she's learned that now! Better now as a teenager who can laugh about it while learning what employers expect, than later on in positions where the repercussions could be much worse.

Yes of course it’s that deep.

I hate shoddy customer service. Yeah some customers can be absolute arseholes but that doesn’t give your daughter the right to completely ignore her customers. Manners cost nothing.

I’m a believer that good and bad customer service should be fed back. If it’s not, then how do businesses improve on customer satisfaction?

If she can’t communicate a simple few words such as “Here’s your order” “Any extra sauces?” “Thank you, goodbye” then she shouldn’t be working in fast food/hospitality/retail.

My goodness OP, your responses are rather telling...

Your daughter was in the wrong and needs to try harder at work. If she doesn't want to provide customer service, perhaps she should get a job that doesn't involve dealing with customers. End of!

My son was 14 when he started working at Mcdonalds and even he knew it was polite, good customer service to actually acknowledge the customer.

He was usually in the kitchen but when he was handing out food he would at least say "enjoy the rest of your day"

Your dd was rude but her manager has had a word with her so she'll know for next time.

The manners department obviously isn’t the only place in which you are lacking in that case..

My DS16 in his first job this summer. He had a complaint from a supervisor to the owner that he was hungover one day. He is a lifeguard at an inflatable water park thing. He wasn't hungover he remembers the day he was tired & not in good form so the supervisor assumed. Regardless though she felt he wasn't 'on the ball' so to speak. While I do think she should have spoke to him before rattling off to the owner & I feel bad for him as he has only few hours on rota for next week he thinks as a result -I do think its a lesson in life & work in general for him!!!

Well I can certainly see where she gets the rudeness from....

There are discussions where ‘original’ opinions (like yours) are not a good thing. You don’t seem to have grasped this concept yet.