Raffle prize win - what would you do

[ihaircut101]

Writing this without saying which side I am, would be interested in knowing who you think is 'right'.

Jill won a raffle prize of a cut and blow dry at a new salon owned by Mary. When Jill attended to claim her prize she also booked in for a root tint, which she expected to pay for.

During their session Mary mentioned business was not so good and she thought it partly due to her website content. Jill told her that her business was website marketing and offered to take a look at Mary's website, which she did. Jill made a lot of suggestions, she rewrote some of the content and suggested mary implement an online booking facility. Mary was very happy with the changes and as a thank you waived the cost of the colour.

About a month later, Mary contacted Jill and asked her to set up the online booking system, Jill was agreeable to take this on and explained her fees. Mary was taken aback at being asked to pay as felt as she had waived the cost of the hair dye treatment, that should cover the cost of the website work.

What do you think? Should Jill charge for this extra work? If yes, would it be ok for Mary to ask Jill to now pay for the colour treatment she had?

The cut and blow dry is completly irrelevant.

The free ting 'paid' for the initial work.

Everything is now even.

Mary is in the wrong.

I think you are Jill but have done a mor balanced AIBU than most people do.

I disagree with this too. How much is a hair dye? Any website review and rewrite of copy and a bit of other changes will take at least a couple of hours. Of course that's fair. If anything, I feel Mary got the better end of the deal in the first place. She spent 1 hour on Jill's hair and Jill must have spent at least 2-4. Plus as a marketer, I'm hoping Jill's hourly rate is at least £3--£60 per hour. Possibly more if she's very senior.

Regardless of raffle prize, Jill still got a hair dye, cut and bow dry for no charge.

But that us irrelevant. If Jill hadn't won the raffle, someone else would have. In that scenario would Mary expect something from the winner to make it a better deal for her?

I gave a case of wine to a charity raffle once. Should I have tracked down the recipient to see what I could get from them in return?

Regardless of raffle prize, Jill still got a hair dye, cut and bow dry for no charge.

No, no, NO! She won a raffle prize, which was completely separate, and provided copyediting and advisory services in exchange for the root tint. Nobody got anything for free, except the organisers of the raffle.

What if a painter and decorator or a taxi driver or a bookie had won the prize? Would Mary have expected her skirting board touching up, or a ride to the shopping centre, or a free bet on the 4.25 at Aintree, in return for the “free” cut and blow dry they’d actually won?

Am I the only one who thinks the OP’s username might be a clue as to which one she is? 🤔

She hasn’t called herself iwebdesign101!

Cut and blow dry was covered by the raffle.
In return for tint Mary got website revamp.
At the end of that transaction nobody owed anything to anyone.

Any further work Mary wants should be charged.
Is she planning to share profits if booking system helps her business? Didn’t think so.

Mary is a CF.

The end.

Mary feels that Jill got the better of the deal

Maybe she did. But if Mary thought that, she shouldn't have waived the hairdressing fee.

To make Mary even more of a CF, it sounds like she offered the free tint, Jill didn't even ask for it. If Jill had asked, I'd still say it was on Mary because she accepted it, so can't now say it was unfair. But the fact it sounds like it was Mary's idea makes it worse.

Mary donated a cut and blow dry to a fundraiser. Many people bought a ticket. One of the won the prize.

Mary did a hair tint for Jill and didn't charge her as Jill did some work on her website and gave some advice about it.

Mary wants a booking system added. Jill tells Mary how much that would usually cost.

Mary can answer with a bid- how about half price and I'll do your next tint FoC?

No, she got the hair dye for no charge! She was entitled to the cut and blow already as she won it fair and square!

I feel like the service provided by Jill would have cost a lot more than the cost of the hair dye.

Definitely thought the OP was Jill until this reply 😳

No Mary, Jill PAID for a raffle ticket and WON a prize. If you can’t distinguish between charity and commerce then don’t donate prizes to raffles.

If you don’t want to pay Jill then shop around for another web developer and you’ll soon see how much these things cost. I am sick of creative industries being underwritten by people who think their output is easy/low cost/low effort.

Or take a course yourself and learn how it all works.

Mary, you're being a cf, if you want Jill to do the work you need to pay her - simple

This keeps getting trotted out, however, no one but no one in business should be donating to a raffle unless it's to obtain new business.

Mary donated a cut & blow to a local raffle - this will have put her business name out there in the community. Jill won the prize, and at best Mary will have won a new client, at worst Jill will have had a great experience and will tell others.

Mary did not give Jill a free cut & blow - Mary donated to a raffle to promote her business. The fact that the OP (Mary) cannot grasp this goes a long way to explaining why she thinks Jill owes her more.

I wondered about that too.

I read that thinking you were Jill, because Mary is so obviously wrong.
Then your subsequent posts made me think - bloody hell, you can’t actually be Mary?!!!! 😳🤣
But maybe as a PP says, you’re trying to really put both sides. Even though there isn’t a side for Mary.

Even if Jill’s expertise and time wasn’t worth the tint given (and I expect it was) then it doesn’t matter, the “deal” was done.

Setting up an online booking system is not remotely comparable to a hair tint in terms of time spent/value. I don't think Mary understands how much work is involved. Jill has already 'repaid' the tint for the time she has spent on the website already. The other hair stuff is not relevant here.

It's rare for 2 sides of an unspecified transaction to agree on perceived value for work involved.

Mary is free to return to the original website developers re: booking system if it's within a service level agreement for modification | maintenance (I feel it wouldn't be).

Failing that, Mary could scope the cost by enquiring on some freelance websites and then consider whether this is a reasonable add-on to Jill's original trade for the tint.

Jill should absolutely charge for any further work and Mary shouldn't be asking for payment for the highlights.
Also, as a self employed person I'd say Jill was very silly to offer to do anything free in the first place.

I can see where the confusion arose- Jill recommended the booking system when she worked initially and Mary thought it was included for free.

Didn't the cost of the initial website clue Mary up as to the price of this kind of work?

I've spent hours titivating websites.

Another vote for Mary being the CF. No question!

Eek OP I thought you were Jill until your most recent post, now it seems you may be Mary.

In which case, I think it's unfortunate that you didn't agree to implement the online booking system as part of the initial conversation with Jill as maybe then you'd have known straight away what the extra cost would be/whether she'd be nice enough to throw it in for free as part of what she was already doing for you.

But certainly after that time passed, the expectation of free IT services is unreasonable. The boat has been missed unfortunately.

recently I asked someone who knew these things to change a few pages on my website, including dropping in new logos and refitting styles, set up an email list, and provide a pop up for subscriptions. It was going to cost upwards of £500

These consultants charge around £100 an hour, including the to ing and fro-ing needed.

How long does Mary think setting up an online booking system will take - if its so easy she should either do what I did, when faced with a bill out of my reach, and take several days to do it herself, or return to the original people who designed the website and ask them to drop it in.

Jill got a free tint. Thats all. The raffle prize was hers irrespective. Would Mary be griping about someone who just took the raffle prize and sat making chit chat and drinking coffee without giving her something to the value in return. Thats what happens when you offer a raffle prize. It shouldnt come into the discussion about this exchange, although Mary did get the bonus of extra IT consultation during that bit of the appointment too.

Business consultants charge upwards of £80 per hour, so depending upon how long the tint took, she was getting advice worth that during the hairdressing appointment. Jill then went further and undertook copywriting and implementation in her own time (as I doubt that she whipped out her lap top and did it while she was under te dryer). I suspect in value that is worth far more than a tint costs.

Another vote for jill quoting and charging for additional work- is acceptable in these circumstances, and no Mary can't now charge a fee for something she decided to waive based on someone reviewing her site and advising her.

Jill didn't ask for tint fees to be waived, or say she would do anything other than look at it and advise.

But i have no idea what sort of work is in setting up an online booking system, my local hairdressers has ones and i hate using it , it hops from staff member to another, and often after booking the time slots are changed by them as previous customer will run over, and cancellations are a pain and dont feed back into the system - honestly it leaves me tearing my hair out!! so I'm guessing that it is something that takes a certain amount of skill and time to get it right , if Mary a sole trader and only booking for her maybe its a small job, could Mary then suggest a barter again , and she gives Jill a fresh tint in a month or so ?

Didn't the cost of the initial website clue Mary up as to the price of this kind of work?

Given that Mary doesn't even understand her motivation for donating to the raffle in the first place, I expect not. She seems to have little business sense.

The tint was provided FOC as J helped M with website. J expertise would cost far more than a tint, if she charged the going rate. M seems to think she can go back to J everytime she needs a web update 😂 that’s one expensive tint! M is a CF.

Mary is taking the piss. The root tint was in return for the initial advice. Fair enough. The prize was the prize and not relevant.

any new work needs to be paid for.

blimey though, Mary is a proper free loader, honestly op don’t do the work for her, just cut contact.