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Original poster

Raffle prize win - what would you do

350 replies

ihaircut101 · 27/06/2024 12:30

Writing this without saying which side I am, would be interested in knowing who you think is 'right'.

Jill won a raffle prize of a cut and blow dry at a new salon owned by Mary. When Jill attended to claim her prize she also booked in for a root tint, which she expected to pay for.

During their session Mary mentioned business was not so good and she thought it partly due to her website content. Jill told her that her business was website marketing and offered to take a look at Mary's website, which she did. Jill made a lot of suggestions, she rewrote some of the content and suggested mary implement an online booking facility. Mary was very happy with the changes and as a thank you waived the cost of the colour.

About a month later, Mary contacted Jill and asked her to set up the online booking system, Jill was agreeable to take this on and explained her fees. Mary was taken aback at being asked to pay as felt as she had waived the cost of the hair dye treatment, that should cover the cost of the website work.

What do you think? Should Jill charge for this extra work? If yes, would it be ok for Mary to ask Jill to now pay for the colour treatment she had?

OP posts:
WeeOrcadian · 27/06/2024 15:17

Jill got the cut and blow as she won a prize. End of.

The advice given was in exchange for the colour work

Anything beyond that would be chargeable. As would have been the case had Mary gone to an IT or web design consultant. They cancel each other out, therefore I'm camp Jill.

Mary is chancing her arm. And I suspect you're Mary OP.

OneInEight · 27/06/2024 15:18

Is Mary taking into account the increased business / profit that changes to the website have effected (assuming that it has had the anticipated positive effect).

Luxell934 · 27/06/2024 15:18

How much work did Jill do initially? Just a few minutes of looking at the website and making suggestions? Or a few hours?

VoteHappy · 27/06/2024 15:18

ihaircut101 · 27/06/2024 14:27

Regardless of raffle prize, Jill still got a hair dye, cut and bow dry for no charge.

Mary feels that Jill got the better of the deal and setting up the booking system would make them more even. It's not as if Jill had to start from scratch, as Mary had already paid someone to set up the initial website.

You are Mary then 😂

The cut blowdry was a given , no need to bring that into it, anyone could have won it

Jill has revamped your website and made other suggestions using her professional judgement in exchange for a root tint.
Perfectly fair
Anything else being demanded is CFery tbh

BeachParty · 27/06/2024 15:18

ihaircut101 · 27/06/2024 12:30

Writing this without saying which side I am, would be interested in knowing who you think is 'right'.

Jill won a raffle prize of a cut and blow dry at a new salon owned by Mary. When Jill attended to claim her prize she also booked in for a root tint, which she expected to pay for.

During their session Mary mentioned business was not so good and she thought it partly due to her website content. Jill told her that her business was website marketing and offered to take a look at Mary's website, which she did. Jill made a lot of suggestions, she rewrote some of the content and suggested mary implement an online booking facility. Mary was very happy with the changes and as a thank you waived the cost of the colour.

About a month later, Mary contacted Jill and asked her to set up the online booking system, Jill was agreeable to take this on and explained her fees. Mary was taken aback at being asked to pay as felt as she had waived the cost of the hair dye treatment, that should cover the cost of the website work.

What do you think? Should Jill charge for this extra work? If yes, would it be ok for Mary to ask Jill to now pay for the colour treatment she had?

Mary was taken aback at being asked to pay as felt as she had waived the cost of the hair dye treatment, that should cover the cost of the website work

The hair dye cost waived was for the work she had had done already, surely
She shouldn't expect even MORE free work
Mary's cheeky and should either say "no thanks" if she didn't want more work doing or cough up if she does.

HaveSomeIntrospect · 27/06/2024 15:19

jill should say to Mary “ Mary sorry for any confusion. Unfortunately, the work you are asking me to indertake is x hours and I would normally charge x amount, which is not comparable to the root did you did. I thought the exchange of the root tint for the consultation I did on your website was fair, and it was your suggestion as I was willing to pay for the root tint. However, if you are no longer satisfied with that, I am happy to pay for the root tint.”

AMillionPeopleCheering · 27/06/2024 15:19

What would Mary think if Jill expected ongoing free hair cuts and dyes because she'd provided the free advice? Does it seem fair that way round?

Peaceandquietandacuppa · 27/06/2024 15:20

Mary is in the wrong. Jill offered expertise and time already, changing copy in return for the tint. This alone could easily be at least £100+. The raffle prize is irrelevant.

Now they are even, and any further work should be paid for - or another hair service offered if you want to keep up the exchange system.

piningforautumn · 27/06/2024 15:20

The person who won the prize has already done a tit for tat. The work she's already done for the website paid for the root treatment, from their original agreement. Setting up the booking system is a separate job and should be paid for accordingly (or possibly done in exchange for another service at the salon). Does the hairdresser think that the web designer/marketer should just keep working for free indefinitely?

Demonhunter · 27/06/2024 15:20

ihaircut101 · 27/06/2024 14:27

Regardless of raffle prize, Jill still got a hair dye, cut and bow dry for no charge.

Mary feels that Jill got the better of the deal and setting up the booking system would make them more even. It's not as if Jill had to start from scratch, as Mary had already paid someone to set up the initial website.

Mary, you can't include the raffle prize in the equation! If someone else had won the prize, would you have expected a service from them because they won a raffle prize that you donated? If a baker had won would you be demanding a birthday cake because you gave them a cut and blow dry that YOU voluntarily allowed them to win?

BeachParty · 27/06/2024 15:21

ihaircut101 · 27/06/2024 12:50

Thanks for replies so far. Just to add Mary did also provide the cut and blow dry free (raffle prize) as well as the tint.

Raffle prize should be nothing to do with it though.
It's a fairly won raffle prize, nothing to do with future prices and negotiations.
Shouldn't come with strings attached. It's either a prize or it's not.

OneTC · 27/06/2024 15:21

ihaircut101 · 27/06/2024 14:27

Regardless of raffle prize, Jill still got a hair dye, cut and bow dry for no charge.

Mary feels that Jill got the better of the deal and setting up the booking system would make them more even. It's not as if Jill had to start from scratch, as Mary had already paid someone to set up the initial website.

Mary has lost the plot. This is evident from Mary being unable to distinguish the prize from the back scratching

purplecorkheart · 27/06/2024 15:22

Seems like Mary is at best a bit dim. The cut and blow-dry were what she chose to donate to the raffle. Jill bought her ticket just like everyone else and should not be indebted to Mary for those.

Jill gave Mary some advise and Mary gave her the tint in exchange and that was and should be the end of the exchange. From then if either party wants to engage the service of the other then they pay for it.

Poor Jill. I bet she wishes she never won that prize or had the misfortune to deal with Mary.

Honestly if this is the why Mary behaves I can see why her business is struggling.

Peaceandquietandacuppa · 27/06/2024 15:22

Demonhunter · 27/06/2024 15:20

Mary, you can't include the raffle prize in the equation! If someone else had won the prize, would you have expected a service from them because they won a raffle prize that you donated? If a baker had won would you be demanding a birthday cake because you gave them a cut and blow dry that YOU voluntarily allowed them to win?

Show quote history

This is a great analogy.

So if your raffle winner was a baker and you needed a cake - you gave the root tint in exchange for a cake, job done. If you then needed another cake, you wouldn’t expect that for free, surely?!

NonPithyBird · 27/06/2024 15:23

No chance a free tint (couple hours work?) = website consultancy, copy writing and booking system (several days / weeks work with testing, security, hosting, data entry, customer liaison, and so much more).

manchestermadness · 27/06/2024 15:24

OP has run off because we all know she’s Mary and calling her a CF

MrsMitford3 · 27/06/2024 15:24

Peaceandquietandacuppa · 27/06/2024 15:22

This is a great analogy.

So if your raffle winner was a baker and you needed a cake - you gave the root tint in exchange for a cake, job done. If you then needed another cake, you wouldn’t expect that for free, surely?!

Show quote history

I think the OP is Mary and I think this sums it up perfectly.

Sossijiz · 27/06/2024 15:25

Mary is obviously a bit clueless about the cost of professional services.

Arlanymor · 27/06/2024 15:25

LittleLittleRex · 27/06/2024 15:09

If Jill only gave advice during the time she was sitting having her hair done anyway, then she can hardly claim to have been put out in any way.

Mary is not a CF, she donated a prize already, the whole conversation took place during time she would normally expect to be paid and Jill had scheduled as down time, so Jill lost nothing at all to a few hours of Mary's time.

Jill isn't obligated but has got a much better deal so far.

Wrong, wrong, wrong.

It wasn’t ‘downtime’ for Jill as she wasn’t just having a chat about where she is going on holiday was she? She was offering advice as she does in her day job, it wasn’t just a relaxing hair appointment.

Plus as OP said, she looked at the website, she made suggestions about future improvements, she rewrote content… do you think she did all this while sat in the chair waiting for the colour to develop? She clearly did work outside of the appointment time.

EnjoyingTheSilence · 27/06/2024 15:26

Mary in the wrong

BeachParty · 27/06/2024 15:26

NonPithyBird · 27/06/2024 15:23

No chance a free tint (couple hours work?) = website consultancy, copy writing and booking system (several days / weeks work with testing, security, hosting, data entry, customer liaison, and so much more).

This.
People take the absolute piss when it comes to stuff like copy writing or website /social media stuff - they have no idea how much time and work goes into it
As they don't have a clue.

BillStickersWillBeProsocuted · 27/06/2024 15:26

Peaceandquietandacuppa · 27/06/2024 15:22

This is a great analogy.

So if your raffle winner was a baker and you needed a cake - you gave the root tint in exchange for a cake, job done. If you then needed another cake, you wouldn’t expect that for free, surely?!

Show quote history

Mary wants to have her cake and eat it!

Hecatoncheires · 27/06/2024 15:26

HaveSomeIntrospect · 27/06/2024 15:19

jill should say to Mary “ Mary sorry for any confusion. Unfortunately, the work you are asking me to indertake is x hours and I would normally charge x amount, which is not comparable to the root did you did. I thought the exchange of the root tint for the consultation I did on your website was fair, and it was your suggestion as I was willing to pay for the root tint. However, if you are no longer satisfied with that, I am happy to pay for the root tint.”

Yup, this. Mary is a chancer. Jill shouldn't feel bad.

Demonhunter · 27/06/2024 15:26

Just asked my nephew who is a Web developer and designer, who does freelance work as an extra. He said his fees for an online booking system start at £300 and it depends on the booking system needed and if any regular maintenance work would be needed (changing services/prices etc)

OchonAgusOchonOh · 27/06/2024 15:27

ihaircut101 · 27/06/2024 14:27

Regardless of raffle prize, Jill still got a hair dye, cut and bow dry for no charge.

Mary feels that Jill got the better of the deal and setting up the booking system would make them more even. It's not as if Jill had to start from scratch, as Mary had already paid someone to set up the initial website.

Sounds like you are definitely Mary or playing serious devil's advocate.

No, Jill did not get the cut and blow dry free. The raffle organisers got the cut and blow dry for free. Jill bought a raffle ticket and won the prize that she received from the raffle organisers.

It's not as if Jill had to start from scratch, as Mary had already paid someone to set up the initial website.

It's obvious you have no understanding of the complexities of web development. The original site may or may not have been designed in such a way as to easily include an online booking system. Even if it is, it is still not necessarily a quick and simple job.

While not a web developer, I am in the general field and I would categorically state that Mary has already gotten the better of the deal with the advice/content creation she received from Jill.