Work in a supermarket when we are struggling with staff shortages, been told to lose 150 hours every 4 weeks (yet short staffed!), get moaned at by the customers- many (mostly elderly) don’t understand that we are more multi skilled than 20 years ago that staff did till work all shift
Sick to death of the rudeness, impatience, abuse and bullying from customers. A few of my colleagues, myself and managers will refuse to serve rude customers.
There needs to be some awareness to show customers that they the ONES that make staff LEAVE retail due to their behaviour. I have said that to a few rude customers that people like you are making staff leave in the entire retail industry. Then for many shops, like mine staff are not being replaced as remember we have 150 hours to lose each 4 weeks.
Then don’t start me on elderly, retired customers who shop on Saturdays. I have seen working aged customers telling the old dears that they 45 hours a week “shop then!” or leave Saturdays to those who worked all week. Some elderly customers just come into our store to buy a lottery ticket. You visit the newsagents and mini supermarkets for that. Plus have pointed out to customers that you can buy your tickets up to 6 days in advance. Seen a few customers buying all their tickets at once
Then because of customers being rude, impatient etc. When shops actually recruit (what’s that word?) or a new supermarket opens, they struggle with getting staff. There’s a supermarket opening next week in a town 12 miles away from me in a former Wilko plus two other shops - one closed and the other relocated. Still struggling to fill the vacancies. Well who wants to work in retail dealing with horrible people?
There are some lovely customers but alas, they are becoming a dying breed- yes these customers have died. Noticed a house down my street is up for sale and thought I haven’t seen the lovely couple in there for ages. From speaking to their neighbour, the man died and his DW is now living with her daughter about 75 miles from here.
Most places are horrible to work at due to horrible people, horrible conditions, crap pay, targets which are difficult to achieve.
More needs to be done with rudeness from customers