Crying and walking out of hairdresser

[Calmondeck]

I don’t usually place much importance on haircuts but today’s was a big one. My first haircut post brain surgery. I was partially shaved for the operation so have rocked a very misshapen head for the past 8 months. Now I have multiple bolts holding my skull together, and I guess the psychological significance of getting to cut off all of this old hair that remains and starting afresh 8 months on felt big. I researched top hairdressers in my city and booked aiming to make it a special afternoon. I explained to them in advance the scaring and bolts issue. I arranged childcare.

After 4 hours, an hour of which was spent waiting for the hairdresser, and an hour waiting with wet hair while they forgot about me at the sinks… i just got quietly teary, realised I had to leave in order to cross the city and make it home to breastfeed my baby before bed…

now walking through the city with wet hair so disappointed. First world problems I know.

was I ABU for leaving?

Oh my gosh how utterly awful of you. What did they say when you left? I hope they were appalled at their behaviour!

Did they cut your hair? How did they forget you? That is appalling service. I'm sorry.

When you feel up to it either call (or if like me you are better in writing when upset) email the manager and give them an enormous kick up the arse.

I can't understand this! You waited an hour to get started (unacceptable) then 3 hours later your hair was still wet? What were they doing?

I'd be explaining politely in writing why this is not how you treat customers...

Oh that's just awful!! You poor thing that's absolutely unforgiveable. You waited for 2 hours due to their negligence, shame on them. No that's not a first world problem at all, if I was your friend and there with you now I would be in there giving them a WW3 talking to. I'm so sorry to hear what happened.

How could they forget about you for an hour?! Wtf!!

This hairdresser sounds appalling. Even for someone who didn't have your particular circumstance their service sounds beyond bad. For them to treat you like that when you had explained the issues beforehand is unforgivable.

I understand that you may have felt too fragile to complain on the spot and take them to task for their poor customer service, but I think when you have calmed down it would be a good idea to get in touch and explain how disappointed and upset you were by your treatment from them.

Poor you.

On the plus side you have an almost-unheard-of 100% YANBU mumsnet poll rating x

Yanbu that's appalling service. I'd email and complain

That’s dreadful. You were perfectly right to walk out. Feel terribly sorry for you. Just awful!

Who are the 4% of people who think the OP was unreasonable here, what was she supposed to do, wait all day at the sinks?

Not everyone feels strong enough to speak up in a busy hair salon, especially after what the OP has been through medically.

Was it an independent salon or a chain OP? Either way I would send an email to the owner so they know how poor their customer service is!

Poor you, I am sorry. I hope they didn't charge you a penny. They should apologise. Don't take too much more time on this, but suggest copy-pasting this post (to avoid re-writing it and re-living it) and sending it to the salon. They should do more than apologise!!

YANBU at all! Did they even clock you leaving? I'm so sorry it was such a let down.

This is absolutely awful and I'd be posting reviews online about it.

Unforgivable, no excuse. Name and shame. If you’re not feeling strong enough to call them to complain, someone on here will come along to do it for you!

Oh my goodness that's appalling!
You most definitely ANBU.
When you're up to it ring them up and make a complaint. Did any of the staff or the receptionist pass any comment when you left? Such bad service.

What an absolute you poor thing! I'm so indignant for you.

Absolute disgrace **

Name and shame!

Absolutely disgusting.
Something similar happened to me, sat in a chair for ages with wet hair in front of an open window (winter) whilst watching the hairdresser messing about with other staff members in the staff room.
I felt completely worthless, it was an awful feeling.
I feel so sorry for you, you deserve to be treated like the queen that you are.
Please rebook at a different salon and treat yourself.

What utter shits. It's stressful at the best of times. They should have made an effort for you

Please complain 💗

That’s awful. If you could say the salon and they are nearby I will happily kick their ass (or shout at them) for you my lovely.
Take care of yourself tonight 💐

That's awful, leave them a bad review

I would ask for them to pay your child care and a free cut.

Bad service. Most ppl would have said something but you are fragile right now. It’s understandable What’s important is you and your health and your baby x