Crying and walking out of hairdresser

[Calmondeck]

I don’t usually place much importance on haircuts but today’s was a big one. My first haircut post brain surgery. I was partially shaved for the operation so have rocked a very misshapen head for the past 8 months. Now I have multiple bolts holding my skull together, and I guess the psychological significance of getting to cut off all of this old hair that remains and starting afresh 8 months on felt big. I researched top hairdressers in my city and booked aiming to make it a special afternoon. I explained to them in advance the scaring and bolts issue. I arranged childcare.

After 4 hours, an hour of which was spent waiting for the hairdresser, and an hour waiting with wet hair while they forgot about me at the sinks… i just got quietly teary, realised I had to leave in order to cross the city and make it home to breastfeed my baby before bed…

now walking through the city with wet hair so disappointed. First world problems I know.

was I ABU for leaving?

That’s awful. I’m so sorry you went through this. Nobody should receive service like this, and given your circumstances there should have been a note on your booking to take extra care of you.

I would definitely complain.

That’s so shit op I’m so sorry

Op, I completely get it - I've also had brain surgery and have a load of metal in my head, and I was soooo looking forward to being able visit the hairdresser for the 1st time afterwards. (In my case, my wounds were still pretty new and I'd only just had the most recent stitches out, but my hairdresser was so very kind and lovely).

You really need to complain, you must be so very disappointed 😞. Can you find a smaller more intimate hairdresser who'll treat you better?

This is terrible, you poor poor thing. If you are able to say which city I bet we could get some recommendations for you. I know a fantastic hairdresser but he's in South London - any good at all?

Suggest you look after yourself very well. Ask around for a good hairdresser, maybe mobile.
Don't get involved in any argy bargy with them but wait till you feel less upset.

I’m so sorry this happened to you. It took me years to feel comfortable at hairdressers and I have found one and she is amazing, just the way she runs her salon, as they don’t overlap bookings, it’s entirely just them with you and 100% never feel forgotten . This shouldn’t have happened. If you are close to Sheffield I would 100% recommend or the salon she came from as both have made me feel comfortable at a hairdressers

That’s shocking service for any customer, but for someone in your circumstances that’s unforgivable and I would certainly complain.

That’s absolutely terrible. I’m so sorry you had such a horrible experience. I’d absolutely be contacting them and complaining to make sure no one else has an experience like this!

Im not one to usually say name and shame but please do - they sound awful, unprofessional and like they couldn’t give a shit

To put it in perspective, I have long very thick hair. Full head of highlights, cut, blow dry and style doesnt even take 4 hours. What the hell were they even doing?! Totally unnacceptable and you were absolutely right to walk out (I’m assuming/hoping without paying them anything!)

sending you a big hug and wishing you health and happiness 💕

Hi OP
Well your experience today as been absolutely shocking to say the least!
After everything you have been through and you explained all this when making your appointment so
you should have been treated with the most upmost care and attention from the minute you walked into the salon
Just want to give you a virtual hug 🫂
Hopefully you find a lovely hairdresser who looks after you and you can put this experience behind you
Take good care of yourself and well done for getting through your operation
You are a star in my book xx

Op I really can’t believe you’re asking AIBU. Imagine you’re reading this thread about someone else. Would you say they WBU. They way you were treated or would it be not treated was abysmal. Not only that but the only reason some people to hair salons is to be pampered and made a fuss of.
I’m curious as to who the 4% of cranks are who think YABU.

That's appalling, especially after you'd told them the circumstances. I'd have rolled out the red carpet for you and given you extra special attention.

I would phone or email and tell them what a let down the whole experience was.

I hope you are recovering well.

An absolute disgrace. I’m sorry this happened to you OP. 💐

You must complain first thing.

Sorry OP, that's completely shit. They shouldn't treat anyone like that but knowing the significance of your appointment you would think they'd have made extra effort, not none at all. Id be so disappointed too

Had they done anything to your hair? Did you pay? Not judging and.dont blame you at all either way. Just not clear what happened. I'm.sorry you had that experience.

NAME THEM!!

Let the power of mn get you a refund, apology and somewhere else booked that knows how to treat a customer.

Was it Toni & Guy? I've stopped going because of the time it takes and the faffing and juggling customers. The last time they over bleached my hair and I had lots of breakage.

I'm sorry you had such a bad experience. I hope you didn't pay anything?

Oh, OP. I’m so sorry. Thoughtless bastards.

Oh bless you, that's awful.

Nothing to say that hasn’t been said before but that’s appalling. Hug to you op

Please name them, and the town. Because I have great faith in MN, and suspect that a lovely MN hairdresser will emerge from the ether to give you a cosy, caring and stylish cut.

The only way you wbu is if you paid them! Absolutely appalling 💐

YANBu for leaving. They were awful to treat you that way. Hopefully you can find a better salon and next time you can feel pampered. So sorry you had such a horrible experience after all you went through with brain surgery.

That is an abysmal way to treat any customer, far less someone who has explained their difficult situation in advance. I wish I was a hairdresser who could help you out. I KNOW that if you posted your OP in my local fb group, hair stylists would be falling over themselves to help you.

I suggest you simply state where you live and a kind Mumsnetter will step up.

YANBU for leaving! I also have had brain surgery and really well remember my first haircut ten years later on - you feel so excited but also vulnerable (or I did!) and I can't imagine how that experience added to this.

What I did (in case it is helpful for the next one) was to ask my friend who liked the finer things (!) for her recommendation of a hairdresser who she had gone to for years. When she went in for her cut she mentioned me to the hairdresser specifically (not just the salon), got me booked in with him then and he was waiting there for me when I arrived and already knew all the history. Made a big difference as he knew all the back story. Most importantly there was a great cocktail bar round the corner for a post cut celebration! Sorry you had such a rubbish experience. Feel free to ignore if unhelpful but thought I'd share just in case!