Crying and walking out of hairdresser

[Calmondeck]

I don’t usually place much importance on haircuts but today’s was a big one. My first haircut post brain surgery. I was partially shaved for the operation so have rocked a very misshapen head for the past 8 months. Now I have multiple bolts holding my skull together, and I guess the psychological significance of getting to cut off all of this old hair that remains and starting afresh 8 months on felt big. I researched top hairdressers in my city and booked aiming to make it a special afternoon. I explained to them in advance the scaring and bolts issue. I arranged childcare.

After 4 hours, an hour of which was spent waiting for the hairdresser, and an hour waiting with wet hair while they forgot about me at the sinks… i just got quietly teary, realised I had to leave in order to cross the city and make it home to breastfeed my baby before bed…

now walking through the city with wet hair so disappointed. First world problems I know.

was I ABU for leaving?

I am utterly disgusted by the way you were treated, and I'm so sorry you didn't get the care and treatment you so deserve.
After such a tough time you need to feel uplifted and confident
Firstly I would ask around for recommendations locally and perhaps book a consultation to see if you feel comfortable in the salon
If you do, then book and you won't have to worry about uncaring staff.
Another idea is to look for a mobile hairdresser if you feel it would help
Best wishes for your continued recovery

Email the salon owner the link to this page.

No one deserves that kind of shitty treatment, but especially not you. 🩷

I hope holding your sweet baby brought some comfort and that you find a much better place to go for the pampering you deserve. 💕

It's not first world problem, Op. Leave a review on Google, and book yourself a lovely small hair salon. Can you name your location? Maybe we can help you find a nice one.

This is bad for any customer, but for you, who'd been brave enough to talk things through with them and go, it's appalling.

Please name and shame the salon.

I walked into a salon a couple of weeks ago — I had an appointment — and was completely ignored. Took a seat and after 40 minutes, when no one had acknowledged me, walked out.

Awful.

Tell us which city and you should get recommendations for a good salon.

I've walked out of the hairdresser once. Ignored when i arrived while stylist fawned over friends who walked in. Slobbered on by the dog who was climbing all over the customer sofa beside me.

Then stylist kept pressurising me & was arsey about what style I wanted as apparently "shoulder length bob, slightly off centre parting" wasn't a good enough description. I left in tears after telling him I didn't want him to cut my hair and that I didn't feel comfortable in the salon.

The response I got was totally unprofessional - the stylist was personally insulting about me and my clothing basically saying I wasn't fashionable enough to use his services.

His loss. The salon closed about 6 years ago. I still live in the local area. I'm still going every 7 weeks to see the stylist I found instead (who is far too cool for me) and who does a great cut (shoulder length bob with an off centre parting) although these days I don't need to explain much at all and I think she would fall over if I announced I wanted a new style.

This is absolutely awful of them! You must leave reviews when you get a chance. Hope they fully refunded you and gifted you some hair care!

That is utterly appalling! Please write Google and Yelp reviews. They will never learn how to be humane unless it affects their business.

You should name and shame. I would be, if I'd been treated so poorly my immediate reaction would be anger.

OP I am in the same boat. I had brain surgery in Sept that's left me partially blind but thankfully alive. And yesterday I went for a haircut as well, to correct the crooked weirdness that has been growing out for the past 6+ months. Being teary is par for the course. But being left to wait an hour here and there is absolutely going to make it worse. If you would like to talk privately I can PM you. Well done for going and well done for posting here. Every little bit helps.

I'm so sorry to hear this. And for you @Wornoutlady . I hope you're ok now?

Definitely contact them and leave bad reviews. They acted appallingly.

OP I am a professional complainer. I complain about everything and always win.

BUT I didnt complain about a bad bleach job on my hair a few months back. There is something so vulnerable you feel in a salon when someone is working on your hair - its hard to explain - so you are defo not U for just walking out. Me, I just paid and vowed never to go back and found a great professional salon.

My son had a brain tumour op 5 years ago now. He rocks his half moon scar 👍🏼 I hope you get a lovely nice new hair do real soon x

@IsoldeWagner sadly not. I’m not sure if it was because she had been really against me going allover blonde in the first place. She was quite vocal that she felt it was a mistake and I should just have some highlights instead. She thought I’d ruin my hair getting it all bleached and expected I wouldn’t be happy with it (admittedly this was more to do with how particular I am about my hair and not because she could predict it turning out as badly as it did).

Afterwards, she did keep trying to reassure/convince me it wasn’t as bad as I thought (it was) and that I should leave it and let it grow on me (it didn’t) before I made any more hasty changes.

If it was part of teaching me a life lesson, it worked - I didn’t do anything drastic with my hair colour again and waited until I was into my 30s to get balayage to go lighter in a more subtle and natural way.

I think there may only be one or two photos that exist memorialising the bad ‘do, but Pepe Le Ginge will never leave me 😂

Did you have a colour put on your hair OP? That's the only explanation I can think of why you would wait 3 hours. Half hour- hour at most. I would be desperate for a wee.

I'm sorry to hear this. I hope everything goes ok ❤️

This is horrible @Calmondeck you deserved much better. Some cities have hairdressers that are known to be good places for people with cancer and medical conditions to go. Mine has a lovely, typical salon, that has gone out of their way to support people in those situations. I'm hoping you can find something like that.

You had every right to walk out. I hope things are better soon

@gillefc82 - Pepe le Ginge! Ah well, it certainly was a lesson learned!

God that's an awful service, I don't understand how they can overrun by an hour or manage to forget a client at the sinks. I'm not sure whether they managed to cut your hair within those 4hrs or not. It's even worse that you explained your circumstances in advance to them, so they had the chance to take extra special care. If you don't feel up to making a complaint or doing a review then I'm sure someone else will gladly vent on your behalf.
I find it really hard to complain at the time so I'm more likely to just be annoyed or sob after, suck up the cost and go elsewhere next time.

It can be hard to find a good hairdresser you trust and salon you feel relaxed in, so I hope you can get a personal recommendation and a positive experience to replace this horror in your mind.

The worst part of it all was the lad who coined the nicknames for me was the one I’d had a massive crush on for about 3 years. Basically confirmed that interest would forever be unrequited 😆

He's sitting somewhere now, thinking about you, and wishing things were different....

I hope they feel utterly shit.

That’s awful treatment. Hope you didn’t pay.
Could you look at mobile hairdressers in your area? More time to listen to you and can’t forget about you at a sink.

Your post makes me so sad.

I can fully understand how this haircut was a big thing. You should have felt nurtured, pampered and left happy with a great new haircut. Shame on that salon - especially as they knew what you have been through.

I'm assuming the cut never happened?

I hope you didn't pay them.

Please book somewhere else. Don't give up.

Christ this is terrible service for anyone, but especially after what you have been through.

Ive been in my hairdressers a couple of times over the years when women have come in post chemo hair growth for first cuts and the staff have fallen over themselves to make it a great experience, really pampered them, reassured them.

That’s decency and showing someone a bit of kindness in a hard situation.

The salon you went to are just bloody awful.

Im a hairdresser and im absolutely shocked by this.
I would put a very detailed review on google .
I pride myself on customer service, and i stress if im 5 minutes running behind.
At my salon you will be fussed over and given a lovely drink, biscuits and a chocolate while you wait.
If you are in the North East near NE6 , message me and i will do it for free for you .
Im really sorry this happened, we are not all like this i promise