Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To sack her?

143 replies

Jemmy78 · 06/03/2024 20:14

Changed name as friends might recognise this situation if they're on here.

More of a WWYD.

I run a charity shop/centre. We're all volunteers. I don't get paid. It's a lot of work, and there are a lot of us putting in many hours of work every week. We do an amazing job and make a lot of money for our cause.

We've been running for a number of years. Some volunteers have been there since the beginning, and some have joined recently.

Some of the "old crew" don't like the "new crew." It's all a bit ridiculous, and I try to keep things upbeat and positive. Unfortunately, I find it tends to be something women do to each other—I'm a woman, by the way. There has been some fighting and snide comments. Not a lot. But it happens.

There's one woman in particular who's known for being nasty. It's just her way. I don't know whether it's misplaced humour or if she's just a piece of work.

She missed a big meeting we had a few weeks ago. No biggie. It wasn't compulsory. When I saw her later in the week, I said I'd go through some of the main points. She said, "Why bother? Nothing ever bloody changes?"

I let that one go. I was miffed because it had been a very positive meeting, but I didn't want the aggro. But I was cross that she'd been so rude and dismissive. We'd talked about a lot of important things in the meeting - finance, budget, projects for 2024...

Last week, I was in another meeting. I had to go into the main room to get a pen because mine had run out. I asked her if I could borrow one from behind the till.

The next day, a customer, who was in the shop at the time, contacted me and said that the woman working was very discourteous and rude and that she really shouldn't be working in the shop. I asked what she'd said, and apparently, she'd said - about me as I was walking away but out of earshot - "Jesus. Just look at the bloody arse on that,"

I'm very overweight. It sounds like something she'd say. There's no reason for this customer to lie.

Under normal circumstances, she'd be "sacked" or asked to leave. But, she's an old woman, lives on her own, no friends, has nothing except this charity work, her kids all live abroad... and I know I'd feel guilty if I got rid of her. At the same time, my mum died last year, and if she was still here, she'd be telling me not to take any shit off this woman and that I should never allow anyone to speak about me like that. Well, not in a professional setting, at any rate.

WWYD?

OP posts:
Bluevelvetsofa · 06/03/2024 20:24

It’s always made more difficult when it’s volunteers though. But you’re in charge and you shouldn't have to deal with rudeness towards you.

I think it needs addressing, in terms of ‘I am aware of what you said about me and it’s unprofessional. I would like this to be a supportive environment for our staff and customers. Please ensure this doesn’t happen again.’

Zone2NorthLondon · 06/03/2024 20:24

Sack,no
Yes,exploratory discussion. What sanctions are available? Written warning? Improvement note?
what support does she need? Does she have any DDA category needs
depersonalise it(ignore the comment) look at issues and what can be done to modify or alter behaviour?

Growlybear83 · 06/03/2024 20:32

The woman was rude but it's hardly a sackable offence, even more so as you're all volunteers. I would speak to her and let her know you're aware of what she said and that you were hurt by it.

NillyNoMates · 06/03/2024 20:32

There are several issues with her, and the fact that she has said that about you to a customer is unacceptable. Sack her.

FriendlyNeighbourhoodAccountant · 06/03/2024 20:34

Growlybear83 · 06/03/2024 20:32

The woman was rude but it's hardly a sackable offence, even more so as you're all volunteers. I would speak to her and let her know you're aware of what she said and that you were hurt by it.

I would disagree that it's not a stackable offence. She's made a derogatory comment about management in front of a customer to the point the customer has complained.

Justcallmebebes · 06/03/2024 20:39

FriendlyNeighbourhoodAccountant · 06/03/2024 20:34

I would disagree that it's not a stackable offence. She's made a derogatory comment about management in front of a customer to the point the customer has complained.

Exactly! Voluntary or not, this is still a professional setting

I think, at least, I'd have her in for a meeting to address her attitude and would definitely address what she'd said and the fact it resulted in a customer bringing it to your attention. Not acceptable

TeeBee · 06/03/2024 20:42

Honestly, bad apples really do make the whole cart rotten. Either slam down very hard on her negative, destructive attitude or ask her to volunteer elsewhere.

Gazelda · 06/03/2024 20:43

I agree that you need to have a meeting about her attitude. She is damaging the reputation of the cause you all work so hard to support.

I'd tell her in the meeting that she needs to change her ways or it's time to part company.

And I'd look at introducing a volunteer code of conduct or volunteer agreement. Your local CVS will be able to help you find a suitable version.

And contact the Charity Retail Association who have some great resources.

You are obviously dedicated to the shop and making a positive impact. Don't let her spoil the value you're creating.

Zone2NorthLondon · 06/03/2024 20:43

It needs an exploratory conversation
if you didn’t hear it directly, she denies it, you have account of unknown customer
what if she denies it? Disputes what was said? You’ve got a disputed uncorrobrated account
Any known stressor? Any trigger?

all this gun ho , sack her. That’s foolish & harsh without exploratory discussion

AttaThat · 06/03/2024 20:44

Yes I think you have to address it.

You’re supporting a charity. She is not, presumably, the recipient of that charity. All she’s going to do at the moment is drag things down and make the shop less successful.

MadamVastra · 06/03/2024 20:45

I'd get rid. This will get worse not better and if she's prepared to say these things in front of customers what else is she prepared to say?

she's nasty full stop. As a pp said, one bad apple. If you don't sort it you could earn a reputation as a bad manager and have no volunteers!

Xylophonics · 06/03/2024 20:53

Agree with pp. A chat would make sense. She may stomp off in a huff.

You obviously feel sorry for her but sometimes there's a reason why someone's kids have moved abroad, why they have no friends.

SurreyPsych · 06/03/2024 20:55

How old is she? Are you concerned about dementia?

quitefranklyabsurd · 06/03/2024 21:31

I’d be tempted to take her to one side and tell her what’s been reported.

then give her the choice - either she bucks her ideas up and stops the nastiness and comes to meetings or she stops volunteering.

be clear that it’s her choice but if she
stays and doesn’t change then you will have to reconsider her voluntary role.

AlisonDonut · 06/03/2024 21:44

Surely you have a volunteer management process that has a complaints policy? Follow that.

TeenLifeMum · 06/03/2024 21:49

I’d start calling her out every time “Mabel, don’t be rude!” Repeat, repeat, repeat.

TeaKitten · 06/03/2024 21:52

I’d address it with her, that way you are still not taking her crap, but not sack her. Keep a record of your talk with her in case of any future incidents with you or anyone else.

DatingDinosaur · 06/03/2024 21:58

I think I'd ask her if she still enjoys voluntary work. If she's happy in the role she's allocated. If everything's alright in her day to day life. Then mention that you've been made aware of some changes in her behaviour and are following up a complaint and remind her that even though it's a voluntary job, she should behave in a professional and courteous manner to staff and customers alike.

I wouldn't mention any specifics at this stage and see if her behaviour changes.

Mummame222 · 06/03/2024 22:00

Fire her. Her living alone and being old doesn’t give her the right to be an arsehole. No need to feel guilty… there’s consequences to actions and words.

Echobelly · 06/03/2024 22:04

I guess it's reasons of people feeling bad that charity shops do seem to have higher incidence of sour, offputting staff to other shops. I've been known to avoid a particular charity shop because the staff, or a member of staff who is frequently there, are always surly

calamariqueen · 06/03/2024 22:07

TeeBee · 06/03/2024 20:42

Honestly, bad apples really do make the whole cart rotten. Either slam down very hard on her negative, destructive attitude or ask her to volunteer elsewhere.

This- I also work in a voluntary position, there will be so many things that are going on without your knowledge, this will be the tip of the iceberg. This lady will need to reassess her priorities- gobbing off and being horrible or being around people. In my opinion experience they’re not synonymous. I wouldn’t hesitate to get rid from my charity…

DreadPirateRobots · 06/03/2024 22:10

I would "fire" any volunteer who spoke like that in the hearing of a customer without a second's hesitation. That is not remotely acceptable.

She's no doubt said other vile things to customers and made other customers uncomfortable; they just haven't told you. Why would you let her do that to your customer base? This isn't her livelihood; you don't have to follow a process; she can't behave appropriately, so she can't volunteer.

TotalDramarama24 · 06/03/2024 22:11

Yeah just sack her. You're doing so much and giving up all this time for free so shouldn't have to put up with any crap whatsoever. Just tell her that her services are no longer required and don't think any more about it. You will probably be doing everyone a favour, and anyway she's the one who wanted change!

DreadPirateRobots · 06/03/2024 22:14

P.S. if you let this ride you will - rightly - lose the respect of every volunteer with integrity you have, and the toxicity will increasingly impact your customer base as well.

This isn't just about you, or about her. If you want this centre to keep on making money for your charity, you need to perform the role you've been tasked with and manage this issue.

Zone2NorthLondon · 06/03/2024 22:19

@Jemmy78 you really don’t need to act upon all the bombastic sack her! comments
take your time, have a considered think, don’t be pressured into hasty decision