There are some easy fixes which are beyond most people’s comprehension.
Why do the NHS still communicate via mail. I mean it is spotty and some do actually use e mail and text, but many still don’t. You get an appointment in, say, 6 months, no reminders, and then people are surprised so many appointments are missed. Compare that with my (private) dentist, optician where everything is either text or e mail with a reminder the day before.
Why is it so hard to get (YOUR OWN) info from the NHS? They won’t send you raw info (scan and blood test reports etc) and just give you an appointment in the never never. It is very patriarchal, might have been good pre internet, but now, ridiculous! Again, you get private scans and blood tests, if not immediately, within a few days, and you can do what you want with them.
Communicating with patients in a timely and efficient manner and treating patients like adults would be win/win.