Why do the NHS still communicate via mail. I mean it is spotty and some do actually use e mail and text, but many still don’t. You get an appointment in, say, 6 months, no reminders, and then people are surprised so many appointments are missed. Compare that with my (private) dentist, optician where everything is either text or e mail with a reminder the day before.
This. I have missed several appointments now because of the ridiculous old fashioned appointment system.
Don't send a letter dated 15th February for a 9am appointment on 16th. Even on a day the post service was working properly I'd get the letter at earliest at lunchtime on 16th (but the post is also shit so as it was I got it a week after my appointment)
I desperately need this appointment, but this is the third time in a row that letters have arrived after the appointment time, and if you phone you just get told 'we'll send you a letter' 🤬
It wastage like this that mean no I would not be happy to pay more tax, because you can complain that 1 in 15 people miss appointments at a cost of x per appointment, but a lot of those missed appointments are the fault of poor NHS processes. These are the kind of holes that need to be fixed in the bucket first