Threatening Amazon email?

[Atlasstars1]

I’ve been a loyal Amazon customer for years. Over the last 6 months I’ve had to report a number of missing parcels
as they keep being left on my doorstep which is on a the main road and not a safe place. Most parcels just get lifted round here as there are a lot of opportunistic thefts. I’ve updated Amazon on this so many times asking them to ensure they are not left on my
doorstep, but it still happens.
Following the latest missing parcel I received this today which reads as pretty threatening and as though I’m at fault? What should I reply? If anything? Or am I being unreasonable and just ignore?

but if you use that service it will arrive the next day so you'll know when to be in, plus you'll get a notification and tracking service when they are getting close to your address. If you are always in on a Sunday, say, then just order stuff on a Saturday and stay close by the following day.

Oh come on!!!

I'm so sick of delivery drivers just dumping things on the doorstep. I'm in most of the time, they don't knock and things have been taken before I've even had the message to say it's on my doorstep, even while I'm in.

Either use a different delivery method (Amazon locker, delivery day on the weekend) or take your business elsewhere.

Amazon's standard free delivery is built around getting it there as fast & as cheaply as possible. Drivers aren't going to spend extra time going to a second house or around back to a safe place or whatever because that ends up costing them time they can't afford to spend. If this delivery model isn't working for your situation, go elsewhere.

But it's Amazon's own delivery model (to have instructions, alternative drop offs and so on).

OP isn't asking for anything unreasonable.

It's not her fault that Amazon make conditions for their drivers impossible.

The drivers always leave on doorsteps, don't they? What else do you expect them to do when they're pushed for time? You need to be in or use a locker.

Amazon are losing money because of you. They're a business so why should they keep refunding you when it's not them that messes up?

Except their service is NOT working for OP in reality. Parcels are being stolen and they've made it clear they're done eating the costs of those missing parcels.

If a restaurant advertises delicious food and I find that in practice their food is inconsistent, I go elsewhere. Yay, capitalism.

Erm then WHY do they offer the option to list your “safe place” to leave the parcel in?

They are losing money because their drivers are leaving parcels in unsafe places! not because I have correctly followed their instructions to leave my parcel in a marked safe place if I’m not in!

in what possible world have I not Amazon messed up here?!

Definitely don’t want to start a
debate on capitalism 😂😂

Being able to have things delivered to your door is undoubtedly a boon, but it's not a basic human right. Amazon (or anyone else) can decline to accept your orders or your money if it is likely to lead to financial loss for them.

There's no need to debate the merits of capitalism.

You're a customer. This private business is not meeting your expectations, so your recourse is to take your money elsewhere. You're not going to win a battle with Amazon.

@Atlasstars1

It's really frustrating when couriers just leave your parcels in places which are not your safe/designated locations - which is why I have several Amazon Lockers/pickup sites very near to me. These are ordinary shops which have a relationship with Amazon- I even have my local Waitrose Customer Services Desk as a pickup location. Why not try that for a while? Yes it can be a pain having to actually go and pick them up but less painful to have your stuff stolen and the rigmarole to unwind it all. 🌹

Except their service is NOT working for OP in reality.

Exactly! So it's Amazon's problem, which they should rectify by getting their drivers to follow instructions.

They shouldn't be sending OP emails blaming her

Why would it lead to financial loss for them? They simply need to follow the delivery instructions.

These replies ...

Ok.

Amazon is in the wrong. This is bad customer service.

So OP should take her business elsewhere.

I’d also leave a note on your door. It’s a very tough job being a delivery driver.

So OP should take her business elsewhere.

🤦🏻‍♀️
But that's not OP's question.

She's asking if she is being UR to be annoyed at Amazon and how / if she should reply.

She can of course stop using them, that's one option but it's not addressing the annoying email issue

I don't think it's impossible. I've never had an issue with waiting in for an Amazon delivery. I just wouldn't be ordering this many items if I'm never in and know they keep going missing.

There is zero point in replying to Amazon arguing about who's at fault. They're well within their rights as a private business and it's a massive international corporation that doesn't make its money on personalized customer service.

As I've said repeatedly, OP's response to this letter should be to either use a different delivery method (amazon locker, saturday delivery) or take their business elsewhere. Anything else will be an utter waste of OP's time and energy.

I can see why you’re annoyed, but I also see why your situation has generated that email from Amazon. I don’t think it’s an unreasonable email or that it’s threatening - but I can also see why it would piss you off in the circumstances.

You’re only option is to reply and explain the situation (again) and see what they suggest. I’d say the suggestion of a note or sign on the door saying not to leave parcels there is a good idea. Otherwise, is there any scope for a secure box outside your door that a package could be left in? I appreciate it doesn’t feel like your problem to solve, but sometimes it’s the lowest stress option just to find a solution.

We had a parcel thief, stated on delivery instructions there was a parcel thief so leave with any neighbour and listed a few numbers. We also complained when we DID receive a parcel but it had been dumped. Amazon stopped it in our area, they don't often dump now. It might have helped that the parcel thief was briefly jailed, but sadly someone saw he's back out and prowling.

I didn't receive an email like that, so I'm wondering what's different. Maybe we received lots of parcels, so it is a percentage issue. I think it might be helpful for you to share the photos of the parcel dump and parcel thief to customer service, and ask how to better flag to drivers they must not dump. At least write clearly on instructions that it must be a neighbour due to a parcel delivery thief.

Amazon drivers are a law unto themselves We ordered a battery hedge trimmer, large bright green box, told to place in garage, a4 note on window Leave in garage, twit left it on the doorstep
luckily we live up a quiet drive and I saw him driving off as I got to the door

This isn't already true either. I was expecting something today, ordered knowing it would come today, got an email not long ago saying it has been delayed and now will be coming by the 9th. When I won't be in.

I wfh do I am here to get packages, but our driver rarely stops to wait for me. The metric for delivery time per address don’t really allow waiting for people to answer the door, at least not for our neighborhood.

If I have a package that I know requires a signature, I leave a large note on my door letting them know I am home and will come sign.

if you want them to deliver to an alternate location, I would try putting the note on your door.

but really, if your neighbor is working, they may be on a call and not make it to the door on time.

when we lived in a place that packages couldn’t be dropped, we rented a delivery address. It was surprisingly affordable and they would call us when we had packages. This was before couriers offered drop off lockers for free. It is really quite convenient. I don’t know if such services still exist, but if they do I highly recommend

I'm with you OP. I have the exact same issue, I wfh and they put it on the doorstep and leave, they don't even knock. Only amazon do this so they must have been told to do it because we can't all live in the same area! They completely ignore the instructions to deliver to neighbour but as I say I'm here and they don't bother to knock. They left a massive box on my doorstep a couple of days ago and I could hardly lift it to get it in when I realised it was there, I was so angry! What if I was physically unable to bring it in? I have all the footage from my ring doorbell of them doing this and parcels being stolen but the people on customer services don't care or want to see it, they just say make sure your alternatives are added to your account (that they don't try to deliver to because they dump and run) and then refund me. It will blow up for them one day as it did for hermes years ago.

For goodness' sakes OP you're getting extremely het up over an autogenerated email that's not even signed by a real person.
Reply back, stating what you've told us about the safe place and send proof. job done.
No need for all this angst.