Threatening Amazon email?

[Atlasstars1]

I’ve been a loyal Amazon customer for years. Over the last 6 months I’ve had to report a number of missing parcels
as they keep being left on my doorstep which is on a the main road and not a safe place. Most parcels just get lifted round here as there are a lot of opportunistic thefts. I’ve updated Amazon on this so many times asking them to ensure they are not left on my
doorstep, but it still happens.
Following the latest missing parcel I received this today which reads as pretty threatening and as though I’m at fault? What should I reply? If anything? Or am I being unreasonable and just ignore?

I used a locker today for the first time ... excellent service! Which is annoying coz a bit of me hates Amazon as they are Taking Over The World and things like this make it more difficult to do

If you’re making orders but aren’t there to take them in knowing how your area is? I think that’s on you. The first couple of times yes I think Amazon have to give you the benefit of the doubt. Anything after this is just irresponsible

Respond to the email with the Ring footage and ask why their delivery drivers are refusing to follow your delivery instructions.

Turn it back on them for the explanation.

Get a camera and send the footage to the police and post on fb. You may even know the culprits

I agree. It's not your fault that the parcels are going missing, but it is your fault that you continue to have them delivered to an unsafe address. Can't you have them delivered to a work address, or a family member/friend, or a pick-up point? I can see their point of view, they shouldn't have to keep refunding you for so many parcels when surely there is something you can do about it.

Exactly this!🤦‍♀️

I don’t get what’s so difficult to understand about this OP.
Amazon drivers are incompetent. It happened during covid, it gave them an excuse to not ring the doorbell and just dump parcels to avoid contact, but they are still doing it. Just dumping on the doorstep and running off, they don’t even knock.

It looks like just a standard email that's sent when a trigger point is reached in terms of refunds, missing deliveries etc.

Contact them and speak with a human; explain your situation and that you have evidence of: your designated safe place being communicated to the drivers; the drivers ignoring that instruction; and parcels being stolen. Then you can discuss with them about how to improve the service you're receiving - whether that's better training for the drivers, access to a delivery point or locker, or something else.

It's an automatic email. I've had the same email twice before (parcels kept being delivered to X Street instead of X road). In the end they stated saying they wouldn't refund unless I contacted the police and got a case number for each parcel that wouldn't be delivered so I made a new account and started getting them delivered to a pick up point

My point is….this is not my fault! It is Amazon’s
fault!

I cant get them delivered to work (as I already explained)

I have no family nearby

my neighbour kindly doesn’t mind taking in a parcel for me but I dont want to list her address on my account, that feels overstepping a boundary and I’m often home to take things in myself. It’s the 4 times I’ve not been here that they’ve just been dumped (and once actually thrown onto my doorstep from the van by ring doorbell footage 😡)

yet I’m the one being threatened with further action?!

I like DPD, they take stuff to the Post Office on the High Street. UPS deliver things to the next village over, which has no public transport. Hermes and Royal Mail dump stuff on the doorstep, which I've often had to rescue (it's a house converted into flats, with no doorbell at all, let alone individual ones.🤦🏻‍♀️) If Amazon kept ignoring my safe place I'd get very cross!

Mine leave them on the doorstep even though I am usually in. Sometimes they don’t even ring.

Why don’t you try using an Amazon drop off box.

I'm completely on OP's side here.

That's an appalling email, suggesting she's trying to defraud them. I'd be mightily pissed off too. Of course it's threatening - threatening that she won't be allowed to place any more orders.

It's completely their fault & shocking customer service too.

Sounds like you’re in a city so use a locker pick up. Yes inconvenient. But much less inconvenient than things going missing and having to deal with that.

It is your fault though. Stop ordering parcels when you’re not in or send them to an Amazon locker.

Pick a day you are in for deliveries... they have weekends etc. The email didn't come across threatening at all.

Don’t have Amazon lockers where I live but drop off is village shop open til 9 pm. You could also put a note on your door Do Not Leave Parcels on Doorstep, Take to Number …

It's hardly threatening. They are suggesting that they might not be able to sell you any more stuff, not that they will send a man round to break your legs.

What a silly response! She's not 'ordering parcels when she's not in'. How can she know when exactly they'll deliver? If she's not there, they are supposed to leave with her neighbour - which Amazon are not doing.

Could you put a note on your door? Do Not Leave Parcels On Doorstep. Alternative address is next door at number 25. - the drivers would probably follow this.
Frustrating but not a threatening email I don't think. And the drivers are under alot of pressure they clearly aren't checking your instructions on the account.
Alternatively a safe box or amazon locker/po box as others have suggested.
Good luck

That is the threat. They are making it clear OP's reports are suspicious so they may suspend her account.

They should have started with the bit about wanting to find out what the issue is, not the 'you've made too many reports'.

I'm guessing you don't use Prime? I appreciate you shouldn't have to, but if you use that service it will arrive the next day so you'll know when to be in, plus you'll get a notification and tracking service when they are getting close to your address. If you are always in on a Sunday, say, then just order stuff on a Saturday and stay close by the following day.

Or just get stuff delivered to an amazon locker.

Omg- there isn’t an option with Amazon to say “deliver at 3pm on Friday!”

and threatening doesn’t mean leg breaking unless you’re in the mob 😂🙄they are clearly threatening to close my account because their drivers are ignoring my clearly marked request not to leave parcels on a Main Street doorstep, and offering a safe alternative option as offered by…Amazon!

I'm with you OP! It's crazy.

I complained to Amazon recently because the delivery driver started leaving parcels on the doorstep when I was in - and not even knocking - rather than use the designated safe place which is right next to the front door. This continued for weeks.

They reassured me that they would speak to the relevant dept about it and they must have, because the driver started knocking from then on, and leaving parcels in the safe place if we were out.

I’d reply and ask them to speak to the delivery drivers for your area.