Rude, invasive taxi driver. AIBU to report?

[breadinthemicrowaveornothing]

I booked a taxi and to cut a long story short, didn't need it anymore

It turned up at my house. I had cancelled - they send out a taxi which goes a bit like this

'Thank you for booking A&B taxis. Your driver is on the way. Send CANCEL to cancel your booking'

And I sent cancel. To which an automated response of 'you have cancelled your taxi, etc etc' came through

The driver seemed to be sat there for a few minutes and I wasn't prepared. So I hoped he'd get the message (both literal and physical) that I didn't need the taxi. He was waiting some more and then stormed over the the front door! Could see from my doorbell recording app

He banged on the door and I didn't answer. He then shouted 'I know you're in there! I can see you peaking '

I didn't respond and remained silent. He opened my door! And stepped into the house. He then shouted 'TAXI!'

I was terrified and thought about calling the police. I locked the living room door. I heard some foot steps and then the street door slam. I went out and bolted it straight away, having seen him leave via my Ring camera

Do I report this? To the police or just the taxi firm?

God no.

shed be halfway around the roundabout & change her mind, expecting everyone to
wuietly turn around too!

Of course he was wildly inappropriate and overstepped reasonable boundaries by letting himself into your home, there really is no excuse for that at all, particularly as he knew you were fine as he’d seen you peeking at him.
Daft not to just tell him you’d cancelled, perhaps, but it’s unacceptable that he acted that way.

Op, was it the porch door that he opened or did he walk through your front door and into the hallway?

Peaking, getting to the top of a mountain

peeking, peering round the curtains.😏

Please don’t think you have no right to make a complaint. You have every right, it sounds as though you have anxiety, and I don’t mean every day small level anxiety, something more, yes you were ok to get a taxi you had booked (if you had needed it) but when you cancelled and the taxi turned up anyway this anxiety kicked in and you felt unable to let the driver know you had cancelled. My partner suffers severe anxiety and in this situation he may have also tried to ignore the driver and wait for them to leave. This man had no right to do more than knock and call out taxi from outside. At the very least he needs telling by his bosses/police that he can’t bang on a door and cannot open somebody’s door.
I am somebody who doesn’t suffer with anxiety often (usual everyday stuff only) but I have had so many rude cab drivers, I am not shocked at the actions of this driver, I am however shocked at all the wonderful people on mn who were probably posting on Facebook a few years ago “be kind” and yet here they are acting like you did the worst thing in hiding because of anxiety

mental health comes in all shapes and sizes, BE KIND!

Yeah it’s weird he came in but it’s weird and rude that you didn’t say you didn’t need it anymore! He clearly didn’t know it was cancelled, came to your door and saw you hiding which is strange behaviour! Why on earth would you complain?!

Oi! Why say about teenage boys pranking?

My teenage son has more bloody common sense, grace, social awareness and manners than you do OP!

He knew you were a woman didn't he?

He never would have pulled a stunt like that if he knew it was a hairy arsed 6 foot marine who cancelled. Yes, I'd report to the police.

HOWEVER - you really should have told him you cancelled. Presumably you booked the taxi to have a night out. You're not too anxious to socialise on a night out but you're too anxious to tell him you've cancelled?

And peering through the curtain is very odd. Why were you doing that?

And since I'm the only one who was there on this thread, yes, that's how you should take it.

No, we can still call bullshit.

Well quite. Whole ridiculous situation is utterly of OP's making.

Fucking hell, you are completely ridiculous.

What you dis PRIOR to him getting into your house IS relevant because it seems to have influenced the way he acted.

The longer he waited (knowing you were in the house), the angrier he got. He then banged on the door (shouldn't have done it, but he was angry), hoping for some human response, and got none.

He then entered the house (obviously so angry he wasn't thinking straight), and you still didn't engage with him.

Your excuse of being anxious sounds like what people do these days to try and deflect or excuse poor behaviour to silence people at the mention of poor mental health.

Unless you have a sign on your door telling people you get anxious and therefore stop them from getting into your house (when they too get agitated because of their own poor mental health) you can't use that as a defence.

Report him if you wish, but ensure you tell the WHOLE story so the police can at least see what caused him to lose the plot.

Well you treated him like shit OP, no wonder he was angry - he clearly didn't get the message, a decent person would've gone out explained and apologised. Being anxious is no reason/excuse to treat people like this.

Could there maybe be a correlation between you seemingly not being ready and him knocking louder ('banging') on the door? 🤔 It's almost as if he might've thought you hadn't heard him arrive.

This is so weird. You cancelled taxi but taxi arrived and clearly didn't know. So you hid.

It's probably worth phoning the taxi company and asking why they didn't pass on the cancellation message. After that you could say he made you highly anxious by appearing angry.

The anger was deserved, OP acted like an utter moron staying in her house and peeking out behind the curtains

Yeah, OP was asking for it.

Are you being sarcastic to the poster? It’s hard to read your meaning.

Yes, I'm criticising this:

"What you dis PRIOR to him getting into your house IS relevant because it seems to have influenced the way he acted."

I'm taking OP at face value and believing her when she says he stormed up to the house, banged on the door, yelled at her and came in without consent.

Nothing justifies that behaviour, and he wouldn't have pulled that shit if she was a massive bloke.

Well to be fair, I don’t get your logic, he clearly had no idea who would be in or was in the house. There could have been a massive bloke, so yes. He would have,

and her behaviour is relevant. . Doesn’t mean “she was asking for it”

discounting a woman’s poor behaviour simply as she’s female does no woman any favours. We should all aim to behave civilly.

The behaviour isn’t justified BUT that doesn’t mean the OP doesn’t need to take some responsibility for not managing to do the simple thing of going and apologising as soon as she saw the taxi. There was a mix up but it didn’t need to escalate!

The OP is: am I justified in reporting this behaviour?

Yes, she is. Nothing she did justifies his actions.

The OP doesn't need to take responsibility for anything. She cancelled the taxi and declined to answer the door because she was anxious. Not ideal, sure, but whatever.

Storming up to someone's house, hammering on the door, yelling and entering is unacceptable. The question was: am I justified in reporting this? Yes, she is.

Frustration is part of his job, just like anyone else's. I don't behave like that when clients piss me off, and neither should he.