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AIBU?

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Original poster

To be taken aback by this request in Asda

276 replies

Anon133 · 13/01/2024 12:05

Hi everyone.

I’ve just come back from doing the weekly food shop at Asda and have been a bit taken aback by an incident.

Whilst scanning my packet of cereal bars with the Scan and Go handsets, a colleague doing some online told me that she needed them for her online order and I would have to give them back to her. I admit to being a bit taken aback by this request and told her ‘no,’ and speaking to the colleague in a short tone.

I now feel a bit guilty as that probably means someone at home, who may not be able to come into the shop has missed out.

YABU - I should’ve given them over.
YANBU - I was first to them and therefore should’ve kept them in my shop.

On a side note, does anyone else get fed up with the amount of online shoppers at busy times in the supermarket? There was at least 15 trolleys going round today whilst it was busy with regular customers, and not the first time.

OP posts:
Groovee · 13/01/2024 12:06

I wouldn't have given them to her. If there are none on the shelf then the at home order will need to wait.

jeaux90 · 13/01/2024 12:08

No I would have done the same as you.

HanarCantWearSweaters · 13/01/2024 12:09

Obviously you’re not unreasonable a to the bars, but to your aside — if those people were shopping for themselves with their 15 carts you’d be okay with it? It’s just that they’re getting someone else to do it you don’t like? They’re paying the same as you. You’re not better than then because you’re in the shop yourself.

Thisilldo · 13/01/2024 12:09

Cheeky Fucker. I’d have laughed in her face and gone and got the store manager but I have a short tolerance for BS.

enjoy your cereal bars

Tothemoonandbackx · 13/01/2024 12:10

They'd just have to substitute it with a box of cereal 😂😂😂

socialdilemmawhattodo · 13/01/2024 12:11

I wonder if she would get marked down by customer feedback for missing items. But her request sounds odd - almost panicky. I think I would have done the same as you - said no.

SchoolQuestionnaire · 13/01/2024 12:11

Of course you’re not unreasonable. You’d already picked them up!

Minfilia · 13/01/2024 12:12

Nah. She’s a CF.

First come first served. If you’d been ten seconds earlier she’d have gone to an empty shelf and had nobody to whinge at for it.

DivorceDay · 13/01/2024 12:13

Obviously you’re not unreasonable a to the bars, but to your aside — if those people were shopping for themselves with their 15 carts you’d be okay with it? It’s just that they’re getting someone else to do it you don’t like? They’re paying the same as you. You’re not better than then because you’re in the shop yourself.

No but OP picked them up first. If one of those other customers were in store and asked for something I'd already picked up then I'd say no. I can't imagine anyone would even do that.

YANBU OP

WaltzingWaters · 13/01/2024 12:13

First come, first served!
Very rude of her to request them back off you. Don’t feel bad at all.

willingtolearn · 13/01/2024 12:13

Have edited - got completely wrong end of the stick - thought she wanted your scanner, not your bars.

Would have been a no either way.

ClimbingHydrangea · 13/01/2024 12:13

YANBU - online customers do not trump in store customers.

I am also fed up of online shopping pickers at peak times. I understand they need to do it but they have these massive trolleys that block aisles that they can’t steer. The same woman hit me 3 times on one shop with one. In the end I shoved it back at her and she got the message. Shops should have warehouse hubs for online orders to be picked from.

Bookworm1111 · 13/01/2024 12:14

I'd have said no too. You had it first!

And yes, I am sick to the back teeth of being hustled out of the way by bloody pickers and their massive four-tier trollies. I know it's not their fault though – I asked one in my local Sainsbury's just before Christmas if they were on some kind of clock, because they just kept pushing in front of customers, and he said they have to pick 200 items an hour or they get reprimanded! Thankless job.

mrsclaus1984 · 13/01/2024 12:14

No, I would not have given them to her, Asda online shopping is absolutely useless, we had a shop from them delivered
recently with 15 substitutions! And the delivery driver had the audacity to get really arsey with me when I said I’d be returning some of them

ClimbingHydrangea · 13/01/2024 12:15

She didn’t even ask either, she told OP to give them to her. The audacity.

Nerurio · 13/01/2024 12:15

YANBU not to give it back, had the person been in the store, they would have had to pick something else.
YABU about online shoppers though, I am also a regular customer despite my weekly shops being delivered.

betterangels · 13/01/2024 12:16

YANBU. I would definitely have said no. Wtf.

StragglyTinsel · 13/01/2024 12:16

HanarCantWearSweaters · 13/01/2024 12:09

Obviously you’re not unreasonable a to the bars, but to your aside — if those people were shopping for themselves with their 15 carts you’d be okay with it? It’s just that they’re getting someone else to do it you don’t like? They’re paying the same as you. You’re not better than then because you’re in the shop yourself.

the OP is talking about how the supermarkets handle their online delivery picking and the effects on in-store shoppers. It’s not a claim to be superior because she’s in the shop. It’s a complaint about how the supermarkets handle their online orders.

it IS annoying when the aisles are constantly blocked by huge online shopping carts.

Snowydaysfaraway · 13/01/2024 12:16

Maybe the customer will be on here and we can hear about her substitution later!!
Bet it's 'bars' of soap...

Bearpawk · 13/01/2024 12:17

YABU to feel guilty that someone else didn't get the cereal bars
YABU to be annoyed by the online shoppers trolleys - surely they'd be the actually customers there in their place if they weren't ordering online ?

Bookworm1111 · 13/01/2024 12:17

HanarCantWearSweaters · 13/01/2024 12:09

Obviously you’re not unreasonable a to the bars, but to your aside — if those people were shopping for themselves with their 15 carts you’d be okay with it? It’s just that they’re getting someone else to do it you don’t like? They’re paying the same as you. You’re not better than then because you’re in the shop yourself.

If the customers were in the store, they'd be using normal trollies though. The ones the pickers use are NOT normal. They're double the width and four-tiered and they take up the whole sodding aisle.

Savedpassword · 13/01/2024 12:18

Unbelievable!

Nerurio · 13/01/2024 12:19

Snowydaysfaraway · 13/01/2024 12:16

Maybe the customer will be on here and we can hear about her substitution later!!
Bet it's 'bars' of soap...

Some substitutions are bizarre, I've always wondered if substitutions are set and the picker is told what to substitute, or if they choose themselves.

Although I've found, after trying a few supermarkets, that Asda home delivery (for us, anyway) rarely has substitutions, and when they do, 9 times out of 10 they're great, usually the more expensive version of the item for the cheaper price! Drivers also proactively ask if you're happy with substitutions or want to return anything, which is nice.

CantFindTheBeat · 13/01/2024 12:19

I think I get what you mean, OP, but am I right that you don't work for Asda?

If so - you're using the word 'colleague' incorrectly.

To you, they are an Asda staff member.
To other staff members, they are colleagues.

Apologies if you do work there.

BoohooWoohoo · 13/01/2024 12:19

Yanbu and I was an online shopper at a supermarket and am currently a regular customer with online orders.