To be taken aback by this request in Asda

[Anon133]

Hi everyone.

I’ve just come back from doing the weekly food shop at Asda and have been a bit taken aback by an incident.

Whilst scanning my packet of cereal bars with the Scan and Go handsets, a colleague doing some online told me that she needed them for her online order and I would have to give them back to her. I admit to being a bit taken aback by this request and told her ‘no,’ and speaking to the colleague in a short tone.

I now feel a bit guilty as that probably means someone at home, who may not be able to come into the shop has missed out.

YABU - I should’ve given them over.
YANBU - I was first to them and therefore should’ve kept them in my shop.

On a side note, does anyone else get fed up with the amount of online shoppers at busy times in the supermarket? There was at least 15 trolleys going round today whilst it was busy with regular customers, and not the first time.

So they're reprimanding employees for things completely out of their control.
Nice.
No wonder stores are struggling to get workers.

YANBU.

Surely not?

No-one could be that entitled they think they could ever possibly be in the right taking from someone else's trolley! It is irrelevant if it customers or staff members trolley.

@Anon133 can you clarify?

The poster wasn't arguing against that?

Or a mop, knowing some of the bizarre subs I have had

I would have to give them back to her - did you take it from her cart then?

Id have it only for the disabled and maybe elderly.

Pure laziness otherwise. 😉

As if this happened. 🤣🤣🤣

Bit mean there. I shop on line because I have a disability and hauling myself round the shop putting things in the trolley, then into my car, then out again at the other end & carrying it up the stairs would leave me fit for nothing for a couple of days.

Regarding who "selects" the substitutions, it's the computer system that does that NOT the picker. I've seen pickers say WTF when they've seen the "substitute" they have to put in the order.

and regarding the timing, most orders include some chilled and/or frozen food. If a delivery is due at 5pm they can't really pick it at 5am then leave it hanging around all that time. Plus there's limited storage in most branches for picked orders, as on line ordering has only been a thing since long after most of the stores were built (and add to the store's costs).

LOL at the faux concern for @gamerchick . 😆 How condescending and patronising!

Go to asda

Asda have a great policy of inclusive hiring and there are a few noticeable ND staff members at my local store, so I’d be wondering if it was a new ND staff member thinking it was perfectly reasonable to ask you if they could have what they needed after perhaps getting a bit panicky they didn’t have everything on their list.

It’s such an outrageous request that’s what I’d put my money on. Not trying to generalise ND people as rude but I could imagine my DS doing this if they were worried about getting into trouble (not that they would of course) and thought a nice, approachable looking lady might help.

Bored teenagers at sleepovers.

I'd leave supermarkets to the disabled and maybe elderly, anyone who goes to just one shop rather than do the butcher, greengrocer, baker, off-licence, corner shop trip is just lazy.

What about the parents with 3 kids who get moaned at if they dare take them all shopping?

😂

Yes off the shelf.

I was stood by the bars choosing (and probably blocking the online picker), and then I was asked.

Do you know, I was wondering when we'd start to discuss autism.

You are not alone thinking that there are too many staff doing customer online shopping.
A friend of mine works in Asda and with the amount of staff doing online shopping for delivery and click and collect she said it’s ridiculous and Asda need to decide if they are a supermarket or a warehouse

Or covid.

Or have a 14 hour shift?

Or live miles away from shop?

Or are noise sensitive?

Or are redecorating their house this weekend so a bit busy?

Of course not and you shouldn't feel an ounce of guilt about it. Supermarkets are first come first served, and you were first. How could it be any different?

Supermarkets really need to have a different system for their online orders, and at the very least they absolutely shouldn't have pickers ramming the aisles at peak shopping times. This is a knock on effect from the lockdowns where people switched en masse to online ordering and never switched back.

I now feel a bit guilty as that probably means someone at home, who may not be able to come into the shop has missed out.

I think this takes people pleasing to a whole new level, tbh!

Yanbu - the person sitting at home has no greater right to low-stock items than the person shopping for themselves.

Its fine OP they'll get a substitute cereal bar

No difference than another customer asking you, she was shopping by proxy.

I would have told her off for asking as she is basically telling you that you are not as important as another customer.

Depending on her attitude I may have also asked to speak to the manager in my best Karen voice!

@WagWoofWalkMeeoow I agree about gamerchick, she's usually one chilled dude.