To be taken aback by this request in Asda

[Anon133]

Hi everyone.

I’ve just come back from doing the weekly food shop at Asda and have been a bit taken aback by an incident.

Whilst scanning my packet of cereal bars with the Scan and Go handsets, a colleague doing some online told me that she needed them for her online order and I would have to give them back to her. I admit to being a bit taken aback by this request and told her ‘no,’ and speaking to the colleague in a short tone.

I now feel a bit guilty as that probably means someone at home, who may not be able to come into the shop has missed out.

YABU - I should’ve given them over.
YANBU - I was first to them and therefore should’ve kept them in my shop.

On a side note, does anyone else get fed up with the amount of online shoppers at busy times in the supermarket? There was at least 15 trolleys going round today whilst it was busy with regular customers, and not the first time.

Ah I’m suitably shamed then, I’ve only seen the pickers in my local using the bog standard trollies from the front of the store like the rest of us plebs. The ones you’re describing do sound like monsters. Bit sad mine doesn’t have them now.

@Nerurio - now we know why they have so little substitutes- they are demanding goods off other customers

I work in a rival supermarket and use to be one of the pickers. That was terrible customer service saying that to you, if you had mentioned it to a manager I think they would have had a word with her. I can only presume she's new and inexperienced. With the pickers going round, I'm sure everyone would prefer it was done in the early hours but its not easy to get people to apply for unsociable hours jobs so many stores take what they can get, obviously school hours jobs are popular. A lot of stores also offer same day click and collect, my store takes orders until midday for collection after 4pm so they have to be done during the day.

Hahaha. No.
At that point I think I would have opened the cereal bars, taken one from its wrapper and slowly chewed it while looking them straight in the eyes.

That's so rude! It's no different to a customer wanting something out of your basket. I can't believe she actually thought it was OK to ask (although, it sounds more like of a told).

It's how Asda themselves promote their staff to customers.

I don't know why they don't have warehouses /distribution centres for online shopping. It's such a huge market segment these days that it would surely be worth the investment. I think Waitrose have those. I'm sure I read about that. It has robotic thingies working in a grid formation.

Ha! No I would have literally laughed in her face, cheeky bitch!

Yanbu she was cheeky, but not everyone wants to push a trolley around a busy supermarket with groups of idiots that block up aisles talking random shite either then glare at you when you ask them to move.
I shop with Asda on line and must be lucky because I've never had more than two subs for any order over 6/7 years.

I wonder if Tesco is different. There were 3 standing together chatting blocking the aisle. I moved onto the next aisle and then circled back a while later and they were still stood with their trolleys chatting.

Op the chances someone at home needed those cereal bars more than you are slim. They were being cheeky asking you. What did they say when you said no?

But is that

here's our staff, we call each other colleagues because we want to make you think we're a happy and equal team who value each other

Or

Here's your checkout person, please call them your colleague

But that would cost them to build/rent, staff, heat/cool, stock.

Doing it this way keeps the costs down.

@teudent

Doesn't matter. If I say to a customer 'I'll just get a colleague to help you', or 'please speak to my colleague over there' it's because that's who they are TO ME.

They are not YOUR colleague.

YANBU. What a cheeky mare. I am sick of online shopping, and the dot.com people (collecting the shopping for people for delivery,) trumping the shoppers in store. I am knocked flying by these dot.com people sometimes, they are so rude and ignorant in my experience. Tesco are the worst. Haven't experienced the Asda ones.

It's like McDonalds. The people in the drive-thru, and the online/delivery orders seem to take priority over people in the actual restaurant! I have ordered a 'special order' before now (that they have to make up,) and waited 10 minutes, only to discover that someone has given it to someone in the drive-thru, or to someone who has ordered online (to be delivered!) Does my head in.

Maybe we should ALL just order from home. Shake 'em up a bit eh?!

No, ASDA staff members' job title is actually Colleague, so while you'd be right if it was a common noun, in the case of ASDA it's a proper noun.
Source: Used to work for ASDA.

I wouldn't have given them back either. You had them first!

Of course YANBU. It's no different to another shopper trying to take something out of your trolley because "they need it".

@NeptunaOfTheMermaidBattleSquadron

Just because someone puts a ridiculous, incorrect label in place, doesn't mean you have to perpetuate it.

I would have to give them back to her
Give or give back? You wrote give back. Do you mean she picked it up, put it down for whatever reason and you snooped in then?

Big difference here: those online shoppers can substitute for a better product and then charge the original price.
The store wouldn't honour the £2 you budgeted for cereal bars and give you a £2.40 item.
So aside from the fact that you were there first, there's another reason you were right to take the cereal bars.

Two of my sons work in a dark store for Tescos. The online pick is lower than in store and it is expensive to run apparently becaue of warehouse size, heating, freezers etc.

Also YANBU OP, they obviously need better customer service skills and I'd be flagging it up at Customer Services that there's a member of staff going around the shop behaving like that, as they could be regularly doing this and other people might feel pressured to just hand it over (or shop elsewhere).

I now feel a bit guilty as that probably means someone at home, who may not be able to come into the shop has missed out.

But why should you miss out just because you came into the shop? It works both ways.

That wasn't the topic of your post, though. You posted correcting OP's grammar and you were wrong to do so. 🤷‍♀️ Several other people have told you you are wrong though, and you're digging in for increasingly spurrious reasons, so clearly you just want to be right about something.
Have a lovely day.

If you do not like online pickers when you are shopping just go to an alternative store that does not have them