To be taken aback by this request in Asda

[Anon133]

Hi everyone.

I’ve just come back from doing the weekly food shop at Asda and have been a bit taken aback by an incident.

Whilst scanning my packet of cereal bars with the Scan and Go handsets, a colleague doing some online told me that she needed them for her online order and I would have to give them back to her. I admit to being a bit taken aback by this request and told her ‘no,’ and speaking to the colleague in a short tone.

I now feel a bit guilty as that probably means someone at home, who may not be able to come into the shop has missed out.

YABU - I should’ve given them over.
YANBU - I was first to them and therefore should’ve kept them in my shop.

On a side note, does anyone else get fed up with the amount of online shoppers at busy times in the supermarket? There was at least 15 trolleys going round today whilst it was busy with regular customers, and not the first time.

I re-iterate. Are you accusing the OP of lying?

Why? Why could this not happen? As I said, I have experienced quite a number of rude and ignorant dot.com people in stores, (collecting stuff for online shoppers for delivery.) Particularly TESCO. I can fully believe it happened. SO bizarre that some posters think the OP is making it up,.. !!!

Of course she is. Her mate works for Asda so she knows Asda’s official policies and knows all colleagues (ha) follow them.

I wouldn't have given her them either. The lazy buggers who shop at the click of a button can do without.

I find it hard to believe this scenario too. Interesting use of "give it back". Did you take it off the pickers' trolley OP?

Or maybe it was a joke and just went over head on a morning?

Just to clarify, I don’t think I’m superior because I prefer to visit in store. It’s not really my business how people prefer to do their shopping. Unfortunately due to my working hours I need to do my shop on the weekends, as I suspect most people do. Surely supermarkets know this so I don’t understand why they send online shoppers out at peak times? They’re huge trolleys with the colleagues running around with them. Or maybe I noticed it more today because I was annoyed!

Regarding the pickers having larger trolleys than the customers that is because each trolley has shopping for multiple customers in it. So 1 picker would equate to 8 customers. As they are fairly well grouped I.e chilled/frozen picked separately from grocery, the chances are the aisle would still be blocked

Can you clarify give it “back”? Presumably you just took it off the shelf, not from her trolley? Why do you think she said “back”?

Oh, and Tesco employees are also "colleagues" now. I don't mind, though has a slight tinge of "comrade" 😁

@gamerchick

are you ok?

ive 'known' you for years on here, but the last few days you've been quite different to usual. Genuinely, are you ok??

Thats shocking. I imagine she'd be disciplined for that if her manager knew.

She was rude and cheeky and I would not have given them.

if on the other hand, she’d said I’m sorry to ask but would you mind me taking those for an online order as I will be in trouble for not having them, then the situation would have been very different. And most people would hand them over in that situation.

It's not too bad for me. Hardly get substitutes

Of course she is. Her mate works for Asda so she knows Asda’s official policies and knows all colleagues (ha) follow them.

They’re told to give in store customers priority. That is their policy. 🤷🏻‍♀️

Yeah, sure you would. 🙄

I doubt if most people have the time or energy to fetch the store manager just to get an employee into trouble.

does anyone else get fed up with the amount of online shoppers at busy times in the supermarket? There was at least 15 trolleys going round today whilst it was busy with regular customers, and not the first time

You know my money, as an online shopper, is just as good as yours? That if the shop offers Saturday 2pm delivery I can use that spot if it suits me?

That seems like the only scenario where a picker would care enough about the actual item to speak to a customer about it. It’s probably a massive pain in the arse if customers are treating your picked and scanned orders as if they are a restocking trolley. Otherwise they’d just grab a substitution instead and move on. They haven’t got time for negotiations.

They’re probably still not allowed to challenge in-store customers even if they’re pilfering their picked orders from the trolley.

Amazing how many of these rude Asda posts there are. I find it hard to believe that this would happen.

The lazy buggers who shop at the click of a button can do without

You know the detail of all online shoppers lives, then?

@Anon133

that does seem very unusual. Very.

anyway, if she had ASKED me, pleasantly, I'd have given them to her for her customer because they might be important* to them & they might not be able to get out to get them elsewhere.

• important as in needed for them or a child with SEN and limited things they'll eat. Or just something they rely on for themselves. Loads of things.

whereas in store I can easily choose something else.

However, her telling me I had to give them to her. No way. I'm sorry for the customer, but I won't be spoken to like that.

she'd have probably got a 'fuck off do I have to, feel free to bring your manager over'

i go out of my way to help the shelf stackers & pickers, because in most supermarkets they're on a ridiculous schedule, for crap pay.

The only time I've ever agreed to hand something over at the supermarket was when I was stopped by an extremely stressed mother with a child who clearly had severe learning difficulties - the last pack of crinkly chips I'd just picked up where one of the very few foods she could get him to eat and would it be possible... well you know my kids will eat any type of oven chip so I handed them over willingly enough.

However in your situation OP I'd have said no as well. I'm sure there was some kind of substitute available.

Not everyone who does online shopping is lazy.

Some of us are disabled.

Just throwing that in there to further derail the thread.

The top 2 posts in my feed are about ASDA. what's up with that? Is this some weird way of giving ASDA free publicity?

And you complaining about the online orders is the ridiculous, you know that if they didn't order online they'd just be in the shop themselves? Potentially with their entire family? And then you'd complain about that.

OP had you picked the last packet of cereal bars off the shelf? I've given up with Asda click and collect because frequently items they claim not to have are on the shelf. Before xmas i had 8 (very odd) substitutions in a small shop of 30 items. 7 of the 8 were in the shop. I don't think the poor pickers are given proper training as to where stuff is and they definitely don't understand substitutions - piece of pork belly instead of a ham 🤣 (this was the item that caused me to go into the store because i could not believe they had run out of hams).

I wouldnt have given it to her either. I too am fed up with the pickers its like your in their way. I too agree they should have a big warehouse for on line shopping then I would think they would have more room for stock and less substitutions. Win win for every one.