To be taken aback by this request in Asda

[Anon133]

Hi everyone.

I’ve just come back from doing the weekly food shop at Asda and have been a bit taken aback by an incident.

Whilst scanning my packet of cereal bars with the Scan and Go handsets, a colleague doing some online told me that she needed them for her online order and I would have to give them back to her. I admit to being a bit taken aback by this request and told her ‘no,’ and speaking to the colleague in a short tone.

I now feel a bit guilty as that probably means someone at home, who may not be able to come into the shop has missed out.

YABU - I should’ve given them over.
YANBU - I was first to them and therefore should’ve kept them in my shop.

On a side note, does anyone else get fed up with the amount of online shoppers at busy times in the supermarket? There was at least 15 trolleys going round today whilst it was busy with regular customers, and not the first time.

I can’t believe she had the cheek to even suggest it, let alone TELL you! The fact you felt guilty about it afterwards just shows you are a thoughtful, considerate person - unlike her.

Your comment just made me spit out my tea! I couldn’t think of an appropriate way to respond to that YABU comment so thanks for making my day. 😂😂

We do a weekly Click and Collect at a Tesco store. We always have the 2-3pm slot, on a weekday. We finalise our order on Saturday mornings - so our order is selected from what is available on Saturday morning. Come collection day, we receive an email for our picked order and details of any substitutions or unavailable items.

That email is sent around 9.30am on the day of collection - so although we collect at 2-3pm, the pickers have already picked the order by 9.30am. If I was to go into the store between 2-3pm, when we collect, it's quite likely that some of the items which were not available earlier in the day, when the order was picked, might be available by the afternoon.

Not RTFT but this is where Morrisons wins on online grocery shopping. The online stuff doesn’t come from the local store, it comes from a central depot, so very, very rare to get substituted items, and no battling with supermarket workers trying to fill crates for online orders when you do go in store

OH is a picker in Asda, if it’s not there they just pick something else or leave it to the supervisors (I think they do a final check for missing items). Never heard of anything like the OP so agree it must be someone going rogue.

I work for a food retailer.

The Online Picker should absolutely not have asked you to give them the item for the online order.

You had the item first. Their availability of that product is their problem, not yours. The picker should be picking based on what’s on the shelf. Not trying to steal things from customers trollies.

I thought you meant she wanted
the scanner too! So she wanted the cereal bars? Yeah I’d have said no as well, and I say that as someone who gets my shopping delivered each week.

First come,first served.

Pickers are treated like crap. My BIL left his job there due to unreasonable expectations ( 14 hour shifts to cover for absence) and a friend who has no choice to leave says the same.
But mugging customers for cereal bars is not reasonable behaviour!
I can only assume that people getting substitutions complain like mad and the people on minimum wage end up getting it in the neck, as usual.

You were right not to give them back; bloody cheek if you ask me. In defence of the online picker, their hand held scanner will be timing how long they take to fulfil the order - watching the red section creeping up (and in larger stores) having to fly round looking for replacement items that are not in the correct aisle - is a nightmare. When I did the job as a stop-gap one Christmas season, our shift was from 5am - noon in order to get the orders out promptly. I'm surprised that pickers now work throughout the day; I was getting up at 2am to get to work in time and it was awful. I'm not a fan of working in retail!

I have Parkinsons, which means I can’t drive and find walking / standing for long very difficult. Standing or walking whilst pushing a trolley / carrying a basket is a recipe for a nasty fall. Plus there’s trying to get to and from the bus stop, one way whilst carrying shopping, and the bus is often crowded and hard to get a seat. So I use online shopping. I rather object to being called a “lazy Bugger” for this!

And maybe for single parents working crazy hours? And people living in the sticks who can’t afford to run a car? And everyone needs an ID badge stating all of this to enable to access it?! How exactly would who is ‘allowed’ to use the service be determined? And enforced? And monitored? And challenged?

I wanted to delete the post but you can’t so that’s the best I could do 😂

@YireosDodeAver no greater right, but probably a lot less ability to get items elsewhere. We don't know who is getting that shopping order, it could be someone just a bit busy, it could be someone housebound?!

As I already said, I'd have been happy to let her have it for her online order had she asked but my reaction to her rudeness wouldn't have been polite.

unless, of course, I thought there was a chance of LD, our Waitrose employs a high number of staff with additional needs, I think that's great, but it does come with the occasional 'blunt speaking'. 🤷🏻‍♀️

But at Morrisons, they charge you more if the sub costs more. I was really shocked by that. Other supermarkets honour your original price if the sub costs more. I don't find any fewer subs with Morrisons. Plus all the stuff has to travel much further from depot to your house.

It must depend where your shopping comes from, I have Asda and I get at least 2 substitutions each week. Christmas week I had 19, luckily we were going out for Christmas dinner and it was just usual weekly food I needed so not so bad. I got a £10 voucher come through automatically after the 19 substitutions order

Unless I really wanted them I would have given them to her, I'm sure they have crazy quotas. I try to tell myself this when delivery drivers throw parcels any which way too lol.

Like train passengers are customers now.

the worst is hmrc calling people customers, I would quite like to be able to take my business elsewhere!

😂
Like when Ryanair says "thank you for choosing us" I always think Well I would have preferred not to!

@marshmallowfinder

msybe near you. Around here they pick in store

YANBU. If you're not fast, you're last (as they say round here).

Yes absolutely sick of it, and they don't care that they are in the way usually.

WTF? How do we live in a country where it’s ok to treat people like commodities? I’m so sick of some people amassing vast amounts of wealth whilst the people working in the floor (without whom no wealth generation would be possible) get treated like animals for pay that barely covers essentials. Makes my blood boil.

In fact isn’t that one item per 20 seconds? 🙄