To find this email rude

[Holdme700]

It’s from a supported living manager to a service user. Aibu to think this isn’t the way to do with service users?

It's not great, but it depends if it's a response to constant harassment of employees who don't work with this individual? Is it a response to problematic behaviour?

I think more context is needed.

Sounds like this isn't the first email that they are responding to. Is it you that has been emailed?

Apart from being badly written what's the context?

Whoever wrote that sounds like they're on their very last nerve.

More context is definitely needed.

Depends on the history of what’s been sent
does give the impression the person sending the emails been harassing them

i mr some want to complain they need to follow the correct process

they should of put they intend to block the sender

By “service user” you mean person who lives in supported living accommodation managed by the sender?

Yea it’s rude, it’s clearly intended to be! The sentence structure is a bit co fusing and aims be surprised if the recipient understood what “material stakeholder” was.

*I would be surprised

It’s tricky. The writer sounds like a pompous ass, but has clearly been provoked.

If you are a family member of a service user then it is rude. It sounds like there has been a lot of contact. However they should remain professional even if they think you are out if line.

Just reread your OP. If this is to a service user then they should also be professional and polite. Maybe the service user should try complaining to the CQC.

Would need more context, has the service user been harassing them? Have they been asked before to stop the correspondence?

It's badly written, I'll give them that.

That email sounds like the sender has reached the last straw.

I’d like to see the emails that led to that response.

It’s a bit disingenuous to post one example with no context about the what has led to this point. “Enough is enough” implies there is a huge backstory here, so will wait for the massive drip feed 🙄

If I were handed that and asked to judge, obviously I'd ask to see the email trail and 'the file'.

Badly written, but seems quite direct rather than rude + it redirects to an appropriate method for whoever is sending multiple emails to express their issues.

It reads as someone who is at the end of their tether receiving emails / complaints that aren't their issue to deal with?

I agree it won't be winning any prizes for services to literature, but it also sounds like the work of somebody on their very last nerve.

What's the context?

This is my thoughts also

It isn’t a polite email but I assume from the context that they are replying to someone who is a persistent and vexatious complainant who refuses to go through the appropriate channels and is time-wasting and/or abusive.

There is certainly a more professional way they could have worded their reply, but the actual point they make is reasonable. They should have said something like “The volume of correspondence you are subjecting us to is now inappropriate, and we can’t continue to devote time to it. You must raise all further issues not with us, but with your care team. We will not reply to any more emails from you” which is a fairly standard response to someone who is harassing an organisation with vexatious and persistent complaints that either have no foundation or have already been answered.

Can't possibly comment without the back story.

I'd like to see the previous chain tbh. Sounds like the service user has been way out of line and hints at previous emails having been abusive.

I don’t think it’s rude. It sounds like the sender has had several emails before, and perhaps responded in the past, but that the recipient hasn’t got the message that the content in his emails are irrelevant.

Also that the recipient has sent his emails to the wrong contact.

Yeah, I think it verges on exasperated rudeness. I wouldn't, and wouldn't have my team, send emails with that tone.
BUT, we need the earlier chain to know if it's warranted or not!

Even without any background I think the 'enough is enough' comment is superfluous and somewhat rude.
And it makes the writer look like an arse.