To find this email rude

[Holdme700]

It’s from a supported living manager to a service user. Aibu to think this isn’t the way to do with service users?

Love the use of the word 'ire'.

Bit suspicious we’re supposed to judge the rudeness of an email seemingly sent at the very end of someone’s tether.

I dealt with someone at work today intent on regaling me in detail how stupid and useless our policies are, when I’d had enough abuse I’m sure I was both blunt, dismissive and had a rude tone. Sometimes that’s what it takes.

I think the person writing it has gone past the point of caring if they sound professional or not.

I bet it's the ops parent or sibling living in assisted accommodation that's why she hasn't come back. It's very personal to the op.

They shouldn't be in the job you have to care to work in care.

No, not professional but seems like they've been pushed to their absolute limit by the service user.

Pass it on to the service user’s social worker. Not in line (regardless of provocation) with acceptable standards of care or professionalism given that it is likely to be funded by the local authority. In Scotland that could also be referred to the Care Inspectorate/SSSC.

Blunt rather than rude. Also a little bit stupid to put thoughts like this in writing, as someone with a grudge could kick up a big enough fuss to get someone fired.

I'd LOVE to hear the backstory from this persons point of view though.

Email is unbalanced - not clearly written enough if the "service user" has issues, whilst still managing to be rude and condescending.

This

I have once or twice in a long career in customer service met clients who needed to be told very bluntly to stop wasting my time, generally the sort of people who don’t take gentle hints or understand social cues.

It’s a last resort but I have had to say to people stop contacting me about x, I can’t help you.

It looks to me like the recipient has been told several times and keeps contacting them about an issue they can’t help with, yes it’s rude but we need more context.

I meant they've been driven to the edge of distraction I would think and are delivering this information in a way they hope this person will take note of. I assume the recipient can not be reasoned with and has not changed their behaviour when they have been less bluntly told what to do with their complaint. The most caring people have their limits unless they are robots.

I mean yes on the face of it the message is rude. But I suspect there’s a sizeable backstory!

Out of context, its terrible, but of course we don't know what has gone before.

It rings alarm bells. The service-user is being told to refer back to their care team. What if their care team are not dealing with something? We hear over and over of vulnerable people coming to harm or having needs dismissed.

So the emails are being sent to somebody who doesn't actually do the care for the sender? No wonder they are pissed off. Send your emails to the correct person.

Out of context, its terrible, but of course we don't know what has gone before.

It rings alarm bells. The service-user is being told to refer back to their care team. What if their care team are not dealing with something? We hear over and over of vulnerable people coming to harm or having needs dismissed.

Perhaps the recipient needs to do what is being suggested, rather than ask for sympathy here?

Perhaps the people who are supporting the person to complain to the wrong people can help the person go about things in a more appropriate way rather than winding the person up and telling them to talk to the wrong person.

Lol at the 'Kind regards' sign off. Their regards are certainly not kind.

Yes its really rude. But OP we haven't seen the context.

Impossible to decide based on that email. Would need to see the previous email correspondence going back to the beginning.

My first impression is that it's not rude per se, the author is sick to the back teeth of receiving emails from the other person. We would need to see all those to make a balanced judgement

No you’re obviously sending them loads of emails! Email the care team as they say??

Yes, defo need context but I'm going to go against the grain and say that I think people sometimes need to be told. Far too many people act like arseholes when they know they're 'the customer' or when the other person is in a position where they're obligated to remain polite.

More context needed. They sound very fed up.

What I mean is - the care team may be the ones at fault, or may have failed to address the issue. In which case this manager should intervene.

But of course we don't know.

I'm guessing manager has received a lot of emails along lines of

"So and so states that ......"

Criticism of what's being provided.

Without context of what the service user feels isn't being provided and if that's opinion they should get better or fact they aren't getting what they should it's impossible to say if it's rude or just firmly blunt because it's the only tact they have left!