To find this email rude

[Holdme700]

It’s from a supported living manager to a service user. Aibu to think this isn’t the way to do with service users?

Rude and unprofessional. 100%.

Obviously there’s a backstory, but even so, I would expect a more professional email. It’s really not that hard.

Not rude. Blunt and a but oddly worded. Sounds like someone at their limit

It's the kind of email that the person should have typed out in anger, saved as a draft. Then come back to it after a tea break and edited out all exasperated phrasing before sending it. In an ideal world.

The issue is obviously with the service user constantly emailing complaints to the wrong people, rather than the manager's exasperated tone.

How can anyone answer without context?

I’d imagine the sender was at the very end of their tether with the receiver of the email. It reflects rather badly on the receiver imo.

It’s a shitty email probably sent to someone who is causing issues in the service.

My DH was once approached by a local MP and asked very firmly to ask (again very firmly) one of his service users to stop emailing her 100 times a day, and phoning her office on the hour every hour about Brexit (after it had happened).

That is rude and looks like it was typed in anger.
I suspect the service user has been sending a lot of unpleasant messages.
However, the way to deal with that is through the service user's support workers, not sending a message that basically says "I don't give a shit what you think about anything because you aren't important. Fuck off."

It would be rude if it was sent as an initial response to a first query. But that's not the case by the sounds of it.

It reads as though the service user has been a pain in the arse for yonks going over the same old ground and clogging up the email inbox. And the manager has had enough.

To be fair, the manager could've sent something like "we will no longer be responding to your emails on this subject, so please stop sending them. If you do not, we may have to take further action, which may or may not include preventing you from using our service in future". However, they've clearly got to the end of their tether with the person they're emailing.

More context is needed.

Whatever the context, the email is far from professional.

It is rude as a first email. If the person that they are responding to has been harassing them then I think it just sounds frustrated and annoyed. Personally I would have still been professional but I can understand in that context why someone might have just been on their last straw.

It’s the sort of email I frequently would love to send but can’t because I have to be professional.

Sounds to me as though the service user may have been sending them emails saying that other people have a negative opinion of the facility. 'My cousin who is married to a social worker said they've never seen such a disgusting facility' etc, rather than dismissing the service users own opinion?

YABU. You haven’t explained the background, if it’s the 100th email they have received incorrectly then maybe this is the only way to stop them

As a registered manager, that should never be sent as it reflects on the organisation.

You have to stay professional in the face of horrendous behaviour sometimes, but that's the joy of email - you write the best you can then you edit it to the extreme of politeness.

But she sent Kind Regards. Missed the opportunity to send a very professional email and end with, 'regards', which in my world means 'fuck right off'.

This reads as if the service user sent a third party's opinions on the service - relentlessly.

If that's the case, the sender of the email above sounds quite rightly at the end of their tether. Maybe the person needed to be told, bluntly.

It’s appallingly written and unprofessional, if the context is that the service user has been harassing someone then there is a professional way to deal with that. They should not send a rude and antagonistic email.

Yes it is rude. There are better, more professional ways of expressing his frustration if that was the trigger. And why should the care team accept the ire. He is the manager. The buck should stop with him.

If they've received a lot of emails from the service user that are irrelevant comparisons or opinions passed on from others, then it's understandable to want them to stop or be redirected to the relevant people. So possibly not worded in the most tactful way, but it depends how many emails the service user's been sending and their content.

I feel like there’s a backstory here.

Are the concerns/complaints something that the manager should/can deal with? Is he just passing the buck/ not doing his job?

If not, then yes it is a rude and exasperated email.

If yes, then it's even worse.

I think @Holdme700 is the service user and was hoping for us to validate their madness.

A scenario that no one is considering, is that the assisted living facility may be poorly managed, with unresolved issues that impact the service users.

Maybe the recipient of the email does complain to their care team, but things don’t get sorted. Maybe lots of the residents at the facility have mentioned issues to their care team, but ultimately give up when there’s no action. Perhaps the sender of the original email is the one person who keeps pushing stuff that needs to be pushed?

That's understandable, they could of worded it generically like we appreciate your perspectives and will keep them in mind,
Sorta thing.

@Holdme700 Come back! Tell us more. I know lots of the first posts said the email wasn’t rude, but there are lots of us who agree with you and now I’m invested!