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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think she made the coffee too hot on purpose?

395 replies

Rollonannualeave · 11/06/2023 13:35

Just need some perspective as I nearly complained but then didn't want to be "that person" especially in front of my son. I've just been on a long walk with dogs and son, all lovely and we ended up in a little coffee shop that also sells plants and groceries.

I've been in once before and whenever I go, the lady that works there ways seems to look me up and down in a judgemental way. I thought I was imagining it so went again today.

I ordered a cappacino for me and lemonade for my son. We got the lemmondae instantly but then I had to wait about 10 to 15 minutes for my coffee. She literally served everyone else before me (even the people that came afterwards). My son had finished his lemondade. When I finally received my coffee it was scalding hot and I burned my tongue. I had to wait another 10 minutes for it to cool down. AIBU to think she has something against me for no reason? I've never been rude to her and don't know her. Or am I being paranoid?

OP posts:
NortieTortie · 11/06/2023 14:42

Coffee being served too hot can have awful consequences. Have none of you heard about the case with elderly lady and the McDonald's coffee? There were lots of 'coffee, hot? No way' comments then, too. Poor woman had severe burns after spilling it on herself.

JudgeJ · 11/06/2023 14:43

kelsaycobbles · 11/06/2023 13:36

Ha ha ! Hot coffee !

A customer once asked that one of the coffees he'd ordered be 'extra hot', she said she was tempted to scrawl 110 degrees on one of the cups.

IncomingTraffic · 11/06/2023 14:44

Wow… spitefully serving coffee that’s hot.

maybe next time check the temperature of hot drinks before you burn your tongue.

Wanttobefree2 · 11/06/2023 14:44

I drink a lot of coffee, it’s never so hot it’s scalding, it feels like you’d have to go to a lot of effort and use a microwave to make it very very hot

RabbitsRock · 11/06/2023 14:44

Scalding is hot.
Scolding is telling off.

HappyCatty · 11/06/2023 14:45

Rollonannualeave · 11/06/2023 13:40

A cup of coffee being hot? Wow I’m shocked!

Not just hot. Scalding. And I drink plenty of coffees believe me!

But if you drink loads of coffee (or any hot drink) then you know if it's too hot to drink it before you take a sip! You instinctively feel the heat / steam on your lip as you get near and just before you take a sip so you put it down again... I drink black coffee so it's often scaldyboiling when I make it, I can count the times on one hand that I've taken a quick slurp without paying attention and got scalded. Totally my fault for slurping inattentively!

NewNovember · 11/06/2023 14:45

JudgeJ · 11/06/2023 14:43

A customer once asked that one of the coffees he'd ordered be 'extra hot', she said she was tempted to scrawl 110 degrees on one of the cups.

Why? It's not unusual to ask for extra hot in coffee shops

Rollonannualeave · 11/06/2023 14:48

@alwaysmovingforwards i function great thanks. Just dont enjoy having my mouth burned to shit and terrible service. I hope you'll understand 🙄

OP posts:
ToeJamming · 11/06/2023 14:48

https://en.m.wikipedia.org/wiki/Liebeckv..McDonald'sRestaurants

loislovesstewie · 11/06/2023 14:49

Re the woman and the McDonald's coffee, if she hadn't put the cup between her thighs!

WaterIris · 11/06/2023 14:49

Key points of the McDonald's 'hot coffee' case.

The injured woman, Stella Liebeck, was so badly burned that she suffered third degree burns through her clothing. The coffee was so hot it burned her skin away down to the muscle, and she needed skin grafts. Her recovery took two years.

Liebeck offered to settle the case for $20k but McDonald's offered her $800 (which didn't cover her medical expenses and which is why she sued).

Other restaurants were typically serving their coffee at around 160 degrees F. For context Starbucks coffee is between 150-170 degrees. McDonald's serves coffee between 180-190 degrees.

When Liebeck sued, approx. 700 other people - including children - had previously been burned by McDonald's drinks, but they'd chosen to accept the risk rather than change their practice.

The reason why the degree variance matters is the time it takes to be burned. A coffee landing on your lap at 160 degrees can take up to 20 seconds to cause a burn, which is enough time to wipe the coffee away, or pull/ remove the clothing. Coffee at 180 degrees will burn you in three seconds.

But like most stories where someone is the butt of the joke, there's actually a good reason why this woman was awarded compensation. The injuries she suffered were awful, and McDonalds knew there was a significant risk from the temperature of their coffee but carried on regardless.

Rollonannualeave · 11/06/2023 14:49

But if you drink loads of coffee (or any hot drink) then you know if it's too hot to drink it before you take a sip! You instinctively feel the heat / steam on your lip as you get near and just before you take a sip so you put it down again... I drink black coffee so it's often scaldyboiling when I make it, I can count the times on one hand that I've taken a quick slurp without paying attention and got scalded. Totally my fault for slurping inattentively!

No visible steam. Perhaps because it was also hot outside.

OP posts:
70isaLimitNotaTarget · 11/06/2023 14:51

Maybe she didn't like your dogs ?
You say it;s Dog Friendly but is there a sign up that states "Dogs Welcome" or did you just take them in there ?

Absolem76 · 11/06/2023 14:51

Were the people she served first having cappuccino? If not it could just have been that the machine wasn't working needed filling up etc?
I doubt she has anything against she why would she?

midsomermurderess · 11/06/2023 14:51

Yes, of course, she loies her life for you to come by and then to shit you up.

GoodChat · 11/06/2023 14:52

RabbitsRock · 11/06/2023 14:44

Scalding is hot.
Scolding is telling off.

That's really important because we clearly had no idea what was meant 🙄

Peachy2005 · 11/06/2023 14:56

I often ask for my cappuccino to be extra-hot but there are a few cafés locally where all the cappuccino’s are made scalding-hot which makes the taste very unpleasant and they take 10 minutes to cool down with the lid off - so I just try to avoid ever going to those places. Maybe this is how she always makes them, it’s unlikely she has a vendetta!

rightioly · 11/06/2023 14:56

WaterIris · 11/06/2023 14:49

Key points of the McDonald's 'hot coffee' case.

The injured woman, Stella Liebeck, was so badly burned that she suffered third degree burns through her clothing. The coffee was so hot it burned her skin away down to the muscle, and she needed skin grafts. Her recovery took two years.

Liebeck offered to settle the case for $20k but McDonald's offered her $800 (which didn't cover her medical expenses and which is why she sued).

Other restaurants were typically serving their coffee at around 160 degrees F. For context Starbucks coffee is between 150-170 degrees. McDonald's serves coffee between 180-190 degrees.

When Liebeck sued, approx. 700 other people - including children - had previously been burned by McDonald's drinks, but they'd chosen to accept the risk rather than change their practice.

The reason why the degree variance matters is the time it takes to be burned. A coffee landing on your lap at 160 degrees can take up to 20 seconds to cause a burn, which is enough time to wipe the coffee away, or pull/ remove the clothing. Coffee at 180 degrees will burn you in three seconds.

But like most stories where someone is the butt of the joke, there's actually a good reason why this woman was awarded compensation. The injuries she suffered were awful, and McDonalds knew there was a significant risk from the temperature of their coffee but carried on regardless.

I'm so glad there have been so many people on this thread who have referenced it but not in a dismissing her case way. It must have been so hard for her.

rightioly · 11/06/2023 14:57

JudgeJ · 11/06/2023 14:43

A customer once asked that one of the coffees he'd ordered be 'extra hot', she said she was tempted to scrawl 110 degrees on one of the cups.

They should refuse to do it it isn't safe.

OP. How is your tounge now? Does it have visible burns?

gamerchick · 11/06/2023 14:58

I don't understand why posters are being pure dicks to you here OP. It's weird Hmm I don't know a lot about coffee, but I know a drink shouldn't be served so hot that it scalds your mouth and if it did, the person making it should warn you first

Leave the feedback. Then go back with a pal. If she does have a personal problem with you, then she'll know it was you wont she and then you know?

CustardySergeant · 11/06/2023 14:59

loislovesstewie · 11/06/2023 14:49

Re the woman and the McDonald's coffee, if she hadn't put the cup between her thighs!

Between her thighs? 😮 What part of her body was she planning to drink it with?

DumboLives · 11/06/2023 15:04

The experience was poor - from service to the actual coffee. Coffee does burn so needs hot, but not boiling water. If they are on trip advisor etc try a honest (but not rant type) review, it seems to be the way to get their attention.

CatfoodOzymandias · 11/06/2023 15:05

MN is just full of people thinking strangers hate them for no reason. Nobdoy is thinking about you, fgs!

You can complain about the coffee being too hot, but it's not because she is judging you.

Billyho · 11/06/2023 15:09

I've been in once before and whenever I go, the lady that works there ways seems to look me up and down in a judgemental way. I thought I was imagining it so went again today.

You’ve been in once before but whenever you go? Like once?

Honestly OP, just don’t go there anymore, you don’t like the coffee, they appear to not like you, take your custom elsewhere!