The lower down the system they are the more jobsworth they get and the more they like to try and treat you like dirt I find.
I am fortunate that so far I have had no probs with my HA on the repairs front. When I knew we were going to have to apply for JSA, HB etc in Jan, I phoned and told the rent dept what was going on. Blow me down if 2 weeks later I have a nice chap standing on my step enquiring about our rent arrears. He was very nice about it all, and said he'd had a feeling it was waiting for hb, but left me feeling very small.
I had also rung the council tax dept, so no surprises when I recieved a letter offering to take us to court for non-payment.
Oh yes, and our HB & CTB isn't being backdated to when dh was first laid off 2 weeks previously because "we didn't contact the benefits dept as soon as he was unemployed" WTF!!! he spent that first week running round like a blue arsed fly trying to find an alternative job to avoid having to claim, so appeal going in tomorrow stating we believe we are being treated unfairly because...
JSA was only sorted a month after we claimed. In the meantime I had had the child benefit (2dcs) and the child tax credit. Which had been £56/week, but after I phoned to check the piece of paper I was about to take in for HB was the most recent and had the correct amount on it they found a ficticious overpayment and instantly started clawing back, so I had £40/week.. The sods.
The DH is finding the whole signing on process really humiliating too. After 2 hours at the initial interrogation (2nd attempt, cos the first appt, made by cardiff wasn't passed on to our local big jc, so they weren't expecting him) The woman said to him what are you doing in the way of looking for work. By that point, very pissed off with being treated like a bum, he bluntly told them that he'd turned down an interview so he could be at the interrogation, and how could he be looking for work if they were going to waste his time like this?
Do they think we want to be in this position?