To complain about my wedding cake?

[Woolloomooloo]

We got married a few weeks ago and had a perfect day with just one exception - the wedding cake wasn’t really what we had agreed with the supplier in terms of design.

I had sent her an example photo of a cake that we liked the style of but it had one subtle design feature on the top tier which we didn’t like. We asked her to copy the cake but omit this detail and it said this on the invoice.

We also asked for the same finish as the cake in the photo but with more vibrant, stronger colouration to it.

On the day we ended up with a lovely looking cake, but the colours were not vibrant and the detail we wanted omitting was included!

The cake cost us in the region of £500!

So my question is AIBU to raise it with her?

Or do I just accept the rest of the day was perfect and get over it?

Depending on how many weeks ago it was, the timing sounds ok to me. It's totally normal not to see the cake until you arrive at the reception! And then go on honeymoon.

I'd be annoyed, ideally get a partial refund but poss not expect it.

Let it go. Something goes wrong at all weddings, if the worst that happened at your was the cake wasn’t quite right, you got off quite lightly IMO!

Just be glad you had a lovely day and are now married.

We need a photo to judge.

I think you're getting a humblebrag wedding backlash here! People suggesting you've overpaid or that is not the most important part of the wedding are rather missing the point...

You asked for and paid for a product, it wasn't as you wanted it. Obviously you couldn't return it on the day: everyone ate it, because it was cake eating time!

You should definitely give feedback and I think a partial refund would also be reasonable

(I'd like to see a picture as well, but mostly for noisiness... I used to love cakewrecks.com)

Just let it go , I assume people still enjoyed the actual cake

A family friend made ours , I asked for snowflakes to decorate and sent a photo , she went rogue and added all sorts of stuff including seashells and bells and honestly I didn’t care at all - the cake itself was lovely

Did it taste nice?

YABU for not sharing the picture of your cock-cake / vulval-viennoise, whichever it was…

Way too late to bother now!

I'd say something (provided you didnt have the chance before eg you picked it up yourself and saw it then and signed something saying you were happy with it). If it got delivered and the first time you saw it was at your reception of course you're not going to 'complain straight away' or 'not eat it'.

I assume there are some photos of it? What have you got to lose? Just contact them and say now that wedding and honeymoon are over you wanted to discuss the cake, attach copies of what was agreed and photos of what arrived and explain as it was for an event you couldnt do anything at the time and be clear what you think would be a reasonable outcome (eg 10pc off)

Well we all are different eh. Some people dont mind paying a fortune for lots of things for a wedding and yet expect other things on the cheap.

Did you cut/eat the cake? If yes: YABU.

I’d pay £500 for a lovely wedding cake. Surely hours go into it?!

Our wedding cake cost £800 and it was a f**king work of art. I’d have paid more! When you let a real baker go nuts with the creativity, it’s not just a cake, it’s a centrepiece, a talking point and and incredible memory! ❤️

It wasn’t bespoke though was it? That is literally the issue.

OP I’d complain. What have you got to lose?

How long ago? Complaints like that should have been at the time surely? Not weeks after the fact!

Have you got pictures to show us what you wanted versus what you got?

Photo of each required please!😀

I think this is often an issue with things like pinterest wedding boards and sending example photos, expecting people to recreate exactly what's there.

You can't usually have exactly what is on your example photo because it's made by a different artist. It's like sending someone the mona lisa and asking them to do a copy of it.

What you will get will be something made by the vendor/ baker/ artist you have chosen, which is inspired by that photo.

Presumably you had seen examples of her cakes before and knew her ability and what she generally makes. If the cake you got was in line with her other work, I don't think you really have a lot to complain about unless it was wildly different to what you asked for.

I think the only thing you do have grounds to complain about is the detail that you asked specifically to be omitted and was agreed, but tbh unless it's something that really made you horrendously unhappy, I would probably overlook it. You had a lovely day by the sound of it, why let this get in the way of it?

On the day we ended up with a lovely looking cake, but the colours were not vibrant and the detail we wanted omitting was included!

Honestly, no-one else would have noticed or cared. If that was the only thing that went "wrong" on your wedding day then you need to put it behind you and forget about it. In the grand scheme of things it really isn't important.

I can't even remember what my wedding cake looked like.

I love the comments saying if you don’t want to pay go get a supermarket cake. I had this one and it was amazing!!

Well what do you want as a result if raising it? 20% discount? If you want something then go ahead and say something. Otherwise you're making hassle for yourself. You arent going to use them again, if you dont want compensation then let it go X

Unless I REALLY, really hated it, I wouldn't say a thing. The hours of work that must go into something like this

So you have eaten your cake and now you want your money back?

Haven't you eaten it by now?

The cake cost £900 at the last wedding I went to.

Why on earth would she get 20% discount a couple of weeks later?! Because it included a subtle design feature she didn't want?