Amazon delivered expensive parcel to opposite neighbour but neighbour saying they don’t have it

[Safarigiraffe]

Ordered expensive parcel from Amazon we was home today but delivery driver delivered to opposite neighbour by mistake. Photo (more a map of where parcel is rather than actual photo)shows parcel at neighbours house but neighbour saying they don’t have it. Asked for refund from Amazon but anything more I can do.

I needed a code for a £200 item.

Well then its Amazons mistake.

Why wouldn't they just refuse to take the parcel if they didn't want to take it in?

Do you honestly think they'll do anything?

And say what exactly?

If they’ve stolen it and it’s expensive the delivery company gets a hit & so they will be knocking on your neighbour’s door. So he definitely won’t get away with it. DPD sent bailiffs and threatened a ccj on a neigbour before an expensive phone eventually turned up.

Of course they have it your map indicates where it is and the words I'm not a liar are the words of a liar.And a thief.If driver states he gave it to a resident I would go to police but if he just left it outside I doubt they will bother with it.
so you have a thief and a liar as a neighbour.
at least you know now and hopefully you can warn other neighbours not to have parcels left there with them....Just to be on the safe side.Amazon will probably issue you a replacement.

I had a neighbour be told I had her parcel from Boohoo.com once. I never saw the parcel. It was embarrassing because we were the same age and size so she must have been convinced I kept it.

Leave the neighbours out of it and take your complaints to Amazon.

You keep saying photo map so I am assuming you don't have an actual photo of the parcel sitting on the step or being handed to the householder?
Without that I would be careful of who you accuse as I have found the maps to be inaccurate (even just a few meters out would put it at the next door neighbours).

Let Amazon sort it out and next time specify a secure place or drop-off location.

Actually I just checked my amazon account and I can even see map. That's hermes-now evri?

It may be the Amazon driver who took it and blamed it on a neighbour, is only trust if they clearly had a picture of it in his hands at that address.
Good luck

Ignore the map. Especially if you were actually in and it wasn't delivered that suggests something dodgy with amazon mot your neighbour

I've had parcels delivered to my back door and a photo of clearly not my back door. Then had to stare out bedroom window hoping to see a door that looks like the one in the photo

I've had parcels delivered to back gate, we have no gate.

I've had amazon day parcels delivered when it hasn't been on multiple occasions and it appears several days later

The map is a lie. Unless theirs evidence of the driver handing it over to your neighbour then assume the problem is with Amazon

Amazon are good at refunding or replacing the item. I wouldn't bother the neighbour anymore.

I would let Amazon redeliver as mistake was theirs. I would have nothing to do with the neighbors that took your package. Once trust is destroyed I would find it impossible to be anything but cordial, not friendly, to them and would avoid them going forward.

I don't kniw why they got her up over it unless you accused them of theft 😳 If you didn't, it sounds like they doath protest too much...!

Let Amazon deal with it. Nothing you can do but if you have tge drivers details message them so they kniw there's an issue. It is actually more likely an Amazon prob - my DD had a £600 phone stolen by ebay courier service. She's heading to a small claims court over it....

Report it to the police as a theft?

Contact Amazon again if the item wasn’t from Amazon but a supplier via Amazon go directly to them; if you get nowhere go to Responder I guarantee you that you will get a reply & refund within days they are amazing at sorting stuff like this out; I had problems before Christmas not with Amazon but another big courier they said they’d delivered to my home stupid idiot driver picked the wrong house I have a ring doorbell so was able to prove he was lying through his teeth

I had similar experience but wasn't an expensive purchase. Amazon delivered to the building opposite from where I live which was indicated on the map, and like you they didn't take a pic of the parcel being handed over. I just contacted the seller and attached a pic of where it had been delivered to and got refunded within days. You shouldn't have any problems getting your money back but if you do then just apply for a chargeback from your bank issuer of the card that you used for the purchase.

Not necessarily neighbour’s fault. May have been nicked
We had phone delivered, needed signature. When box was opened, it was empty! Delivery driver, or in warehouse crime? Who knows?
Huge hoo-ha with company, but they did eventually refund. All sorts can happen with deliveries.

Well they slammed a door in her face, they seem quite unhinged.

If one of my neigbours would be insinuating I am thief, I would also shut the door in ther face. With added curse words. And I even like my neigbours

I've had similar situations here too.
All delivery companies know I don't have a safe place to leave things and only to leave at my two immediate neighbours or come back another day, but quite regularly I get notified that a parcel has been delivered but with no house number and I've had to go trekking up and down the street looking for parcels.
The problem is the delivery guys, they never put a house number on their handheld devices but say 'handed to resident' instead, so it looks like things are here, when they're not.
Occasionally (not often at all), the companies will replace or refund, but more often than not they stand by their delivery guys and I get nothing.
Also, they have a bad habit of leaving things on my front step where anyone walking past can see an unattended package and quite often, these packages go missing before I'm even aware that they've been left there.
Actually, I received notification this morning that an Amazon package was due between 2.45 and 5.45pm today. I've been no more than 4m away from the front door all day and no-one has knocked the door but I checked Amazon at 7.30pm, only to see that my package had been 'handed to resident' at 4.15pm. There's only the dog here with me and he's not left my side all day, so I know he's not taken a package (not that he could put the key in the lock and turn it to open the door anyway). I've spoken to Amazon and they say to give it another 2 days for the driver to deliver my package because apparently, they are permitted to state that a package has been delivered even when it hasn't been, and even when it is, they don't have to say where to either!

Our new neighbours came round to us being very…assertive, as Amazon said we had their parcel. We didn’t. It turned out to be shoved behind their recycling bin. Your neighbour may well not have it. Amazon will send the driver back to recover it, or replace it so get on to them and give your neighbours the benefit of the doubt. I had a great one from Yodel - ‘your parcel is delivered over the road’ - but they wouldn’t tell me which number for ‘data security’ !!!
I was expected to knock at every house.
in the end the driver had to return and retrieve it.

Shocking how some people are that they would keep your parcel. You have contacted Amazon and the people in that house would have to have signed for it etc so they will replace or refund. We ordered a rare takeaway here a few months ago and another house took it in and was shocked they would say they ordered food, only when I rang restaurant they told me they made a mistake with the house number and re delivered to us.

She didn’t, she was asking if they have their parcel (which they do). If this happened to me I’d look all around my front garden with them trying to find it.