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Original poster

Amazon delivered expensive parcel to opposite neighbour but neighbour saying they don’t have it

174 replies

Safarigiraffe · 01/05/2023 19:45

Ordered expensive parcel from Amazon we was home today but delivery driver delivered to opposite neighbour by mistake. Photo (more a map of where parcel is rather than actual photo)shows parcel at neighbours house but neighbour saying they don’t have it. Asked for refund from Amazon but anything more I can do.

OP posts:
JackiePlace · 01/05/2023 23:16

You are assuming that Amazon's tracking system is more trustworthy than your neighbor? Interesting.

mexicanandafewdrinks · 01/05/2023 23:27

hmmm I would call police at this point

Anskl · 01/05/2023 23:27

I've had this happen too. From my experience, Amazon is very quick to give a refund in this situation.

Charlize43 · 01/05/2023 23:48

Consider getting the replacement parcel delivered to a locker, which will take the stress out of it.

Rosula · 01/05/2023 23:50

What do you mean by a photo map? Is it a photograph of the parcel at the house? Are they saying they gave it to the neighbour, or left it outside? if the latter, obviously it could have been stolen.

ireallycantthinkofaname · 01/05/2023 23:53

must admit after the puppy/breeder thread my reserves of pity for the OP are running somewhat low

2Rebecca · 01/05/2023 23:57

The lockers near me are only suitable for small parcels

FurAndFeathers · 02/05/2023 00:30

Why?

You’d be wasting everyone’s time and look like a plonker

FurAndFeathers · 02/05/2023 00:31

mexicanandafewdrinks · 01/05/2023 23:27

hmmm I would call police at this point

Why?

You’d be wasting everyone’s time and look like a plonker

ittakes2 · 02/05/2023 01:38

I don’t think maps is accurate I would knock on a few doors

sunnydaytoday0 · 02/05/2023 02:15

Tooyoungtofeelthisold · 01/05/2023 21:22

Just hold off on dealing anymore with the neighbours.
Let amazon find the co-ordinates of where the parcel was delivered.
6 years ago we had a new phone being delivered. Except it was "delivered" 6 doors away.
I was SO angry. So pissed off at my thieving neighbours.
I went to the police, they said put a note through the door, the officer felt so sorry for me he said that he would personally go around the next day if it wasn't returned after I'd told him that it was an £1100 phone- which it was.

We chased and chased everyone.
Turns out that the parcel was "delivered" 20 minutes from our house. Despite the driver taking a photo of the closed front door of said up the road neighbour- stood where their car would have been if they were indeed in. Its still awkward when we see them now and they hadn't taken it. The delivery driver just tried to pin it on them

Did you apologise to your neighbours you wrongly accused?

PyongyangKipperbang · 02/05/2023 02:52

This is why I use the lockers. Bonus is, you get threee days to pick it up when it suits, rather than worrying about stuff being nicked/wrongly delivered/both. I started using it because when I ran pubs, 2am was not unusual for me to come home and I could pick it up on the way, now its the only way I do it for security after readin on MN and FB about so many thefts like this.

LadyJ2023 · 02/05/2023 03:02

Anybody could have picked that parcel up off the doorstep. In our teen you often see amazon parcels just sitting in doorsteps. I see them all the time out walking am dog and am always disgusted that literally anybody could walk up and pick that parcel up should they want to. A photo by amazon showing a neighbours doorstep door number or whatever does not mean that the said neighbour actually got it!

SinnerBoy · 02/05/2023 03:04

*Backtothegym · Yesterday 20:28

That’s not right, they need to take photos.

Only if it's on the delivery notes - I used to do Amazon deliveries. Drivers are not supposed to leave your parcel at a neighbour's, unless the neighbour is in to actually take it.

They should ask name and house number, then leave you a card and / or text you the details.

If you have the name to match the house number, you know that the neighbour has nicked it.

As for the accuracy, in areas with good coverage, Flex can be highly accurate and lead to the correct door in a terrace, when two are adjacent.

In other cases, you can be on a doorstep and it won't allow you to complete a delivery, because it insists that you are too far away.

Cantstandbullshitanymore · 02/05/2023 03:11

Safarigiraffe · 01/05/2023 22:55

Messaged Amazon to say I want a replacement for next day delivery and told them not to leave with no neighbours and to leave in a safe place waiting to hear from them Tom morning

when you say you messaged is that via email and you’re still waiting for a response? It’s easier and quicker to chat with them and you get a response asap.

nomoredrivingytu · 02/05/2023 03:13

Startyabastard · 01/05/2023 22:51

Bastards.

Who?

theGooHasGone · 02/05/2023 05:43

Some people do get really shitty about other people's parcels being delivered to their house. Understandable in a way, they're not the Post Office.

I wouldn't it past someone to just "disappear" a parcel they didn't want to receive to try and ensure that it never happens to them again. Just saying...

romaineleaf · 02/05/2023 05:54

Like previous posters I saw an Amazon delivery stolen by the driver. My neighbour asked me where their expensive parcel was as the photo showed delivery on my property. It wasn't there. My neighbour got shirty with me, obviously thought I had stolen it. I checked my cctv and clearly saw the delivery drivers photographing the parcel at my house and then taking it back and loading it into their car. Amazon refunded my neighbour and gave them compensation. They definitely would have thought I had stolen it if I didn't have video evidence.

Simonjt · 02/05/2023 06:02

drpet49 · 01/05/2023 19:47

Now you know your neighbour is not trustworthy and is a liar. Let Amazon deal with it, you’ll get your item in the end.

We were recently verbally abused and received a threatening letter because our neighbours decided we had a parcel of theirs. Sounds like you’d get on well.

IrregularChoiceFan · 02/05/2023 06:10

drpet49 · 01/05/2023 19:47

Now you know your neighbour is not trustworthy and is a liar. Let Amazon deal with it, you’ll get your item in the end.

Not necessarily, I had a parcel delivered a couple of weeks ago. Driver put on the delivery notice 'delivered to Number 82' but it was actually delivered to Number 62.

I put a post up on local FB page after going to 82 and them not having it. Turns our 62 had gone out but they came over with it once they were home. No lies or malice, just a mistake on behalf of the driver.

Choconutty · 02/05/2023 06:34

After a spate of delivering my parcels to the farm up the road ('put parcel under the tractor' and I frantically message back !!! I HAVE NO TRACTOR for example), I updated my address with little gems like 'tarmac drive, no tractors, 30 acacia avenue, one the right - gate open, some county, some postcode

And finally, they started actually delivering to my house again (I presume it was one driver who didn't bother reading the postcode)

Amazon help were OK - refunded in each case, were apologetic each time (I was rather cross by the 3rd time!), and assured me it wouldn't happen again, but the only thing that worked was amending my address to have the instructions as part of it.

electriclight · 02/05/2023 06:42

It's crazy that there are no repercussions for people who do this. Amazon refund all of these stolen parcels and we all pay for it. Crazy that that is cheaper than just making sure they follow the delivery instructions, or getting the delivery driver to come back and knock on their door to say that yes he did deliver it there.

SinnerBoy · 02/05/2023 06:42

Choconutty · Today 06:34

And finally, they started actually delivering to my house again (I presume it was one driver who didn't bother reading the postcode)

You may well share a postcode. Amazon's Flex system gives you a map to follow and in some areas, it's absolute rubbish.

It can tell you to park on a bridge, or a hard shoulder, where the house is behind a hedge, or fence. That's fun, because you have to get the parcel and get the address and postcode into Google Maps.

Not all drivers do the same route daily, but once you've been a few times, you remember where it gets weird and ignore Flex and use your own knowledge.

Choconutty · 02/05/2023 06:51

No - I'm not in the UK - my postcode uniquely identifies my house (and it's correct on all the maps - offical post office ones, google etc.)

Amazon drivers and UPS are the worst - Amazon I think are just so busy that they need to offload the parcels as quickly as possible so don't want to spend the time checking they've got it right. UPS because the dude used to get the right house, but not want to actually put it on my doorstep, he'd just sling it in the bush at the end of the drive (computer equipment was there 3 days - luckily it hadn't rained - I'd checked all around the house multiple times, it didn't occur to me someone would chuck it under a bush at the front!)

Quveas · 02/05/2023 06:54

ApolloandDaphne · 01/05/2023 19:49

Have you tried other neighbours? I wouldn't be accusing them of theft if you are not certain they ever had the parcel.

I once had a very expensive Surface tablet "delivered". The Amazon driver said it was handed to me. No photo. I argued and argued with Amazon - they didn't back down for three days. But in the end they did have to because (a) I have cctv and (b) I happened to be snowed in for three days and NOBODY was getting in or out of our area, and the cameras showed no driver and pristine snowfall.... Amazon drivers lie.