Amazon delivered expensive parcel to opposite neighbour but neighbour saying they don’t have it

[Safarigiraffe]

Ordered expensive parcel from Amazon we was home today but delivery driver delivered to opposite neighbour by mistake. Photo (more a map of where parcel is rather than actual photo)shows parcel at neighbours house but neighbour saying they don’t have it. Asked for refund from Amazon but anything more I can do.

Their response was quite dramatic/defensive, but I guess that depends on what exactly you said to them.

Just because the delivery driver says it was delivered, doesn't mean it actually was...

How do you know the driver didn't park outside your house, mark it as delivered and then drive off? Unless you have actual photo or video evidence of your neighbour receiving the parcel, physically, then just leave it to amazon to sort. They're usually pretty good, but not as trusting as they used to be.

I remember when the PS5 was first released, delivery drivers and warehouse staff were stealing them all the time.

If you accused me of stealing your stuff when I hadn't, I'd slam the door in your face too.

Not all the time, I order from Amazon all the time luckily live on the first floor at the far end and have never had my parcel nicked

And our drivers don't even bother waiting to see if I'm in. They knock and then just leave all my stuff on an exposed doorstep.

Ours don't do photos.

Contact Amazon and say the delivery driver left it at the wrong house.
I had that a few weeks ago. I received (while sitting very close to the front door) a text saying "your parcel has been delivered". Followed by a photo that clearly wasn't my house.
So I immediately sent a non-delivered message.

An hour later a very sheepish delivery driver really did deliver my parcel.
I don't know whether he was running out of time, and hoped that he'd be able to put it off until tomorrow by saying he'd delivered it and used a different picture from someone else (it didn't look like our parcel either). Or he'd delivered it to the wrong address and realised and gone back to collect it. I suspect the former.

This is why other couriers want a photo with the door open when they hand over parcels.

This happened to my dad - the driver had taken a pic of it outside a neighbour's house claiming my dad wasn't in. Neighbour never knew anything about it. Driver was caught on doorcam nicking the parcel!

This reminds me of the time a neighbour in a house opposite my flat claimed that their mattress had been delivered to me. I knew i definitely didn’t receive a mattress so I asked them what date that was in case it was at the weekend when I was home and may have seen who received a delivery.

I live on the top floor of a little block of flats for over 15 years and all residents are normally at work when this mattress was supposedly delivered to me so told the neighbours I doubted anyone in our building took in their delivery (and I find them all trustworthy so doubt anyone in our block had received it and kept it).

They said they had written it off as lost/stolen to the delivery company but what had prompted their search for their mattress was that someone had just thrown an old mattress out and from their house they had direct view of that old mattress. 🫣

I mentioned to them an incident I had recently when a package of mine was delivered to number 37 (who is their neighbour two doors down) instead of me at number 31.

There was photographic evidence that she got my package but claimed

“a Romanian woman was walking around and she must’ve took your parcel” 🙄

(This statement gave me more questions than it answered! How did the Romanian woman get inside number 37? Did she Teleport, was number 37 burgled, was it an armed robbery, was the only thing that was taken was my parcel? Oh no, poor number 37 being put through this ordeal for a rucksack!!!)

When I finished explaining my experience it’s like a light went off in the neighbours brain and they apologised for disturbing me and went on their way.

I reckon that number 37 told the neighbours a story about number 31 taking a mattress as 37 can look a 31 depending on the handwriting. 🧐

I had one where the note through the door gave the wrong address, only found out when the neighbour of the supposed recipient came out to tell me his neighbours were away. And then mentioned in passing that he had a parcel for someone, me as it happened. Also one where I got no note and the parcel was left at the Garage down the road.

But just tell Amazon you didn't get it and it wasn't delivered to the person they say either, you should just get a refund or replacement. Neighbour may be entirely innocent.

My old neighbour had a letter posted saying we had got their delivery. I told him I knew nothing about it, but would ask dh when he returned home. Dh said he didn't take the delivery either.
Neighbour got disappointed, said he will call the police and I said that is fine. I haven't taken your delivery.

I have no idea what happened next. But the neighbour turned back to his cheerful self again couple of weeks later. All that happened from my side is that I stopped accepting deliveries for them.

Check the bin, because that is where I found ds birthday gift, last week. On the note it claimed I had accepted it.

Ask for a refund or replacement. You will get it, Amazon customer service is exemplary. End of thread.

Photo map is rubbish and not accurate your neighbour very may well not have it.

I never believe that.
Quite often parcels are left on our doorstep, I only know when I get the delivery notification because the driver doesn’t ring the doorbell but when I log in they’re always marked as either handed to resident or left in the safe place (and my front doorstep 2 metres from the footpath isn’t my designated safe place).

I get parcels left on my doorstep from Amazon all the time, as in at least once a week, often more they don’t ring or knock just dump them and run and I find them randomly when I go outside.

They’re not for my house.

@drpet49
Now you know your neighbour is not trustworthy and is a liar. Let Amazon deal with it, you’ll get your item in the end.

Blimey - be careful with your quick rush to judgment.

It's possible that it was left on the neighbour's doorstep and nicked by someone else.
It's possible the driver didn't deliver it and lied about where it was left - there are lots of tales on here of people being caught on CCTV delivering a parcel, photographing it in situ and then picking it up and walking off with it.
It's possible that the driver made an error and marked the wrong house for some reason.

We get this kind of problem a lot because of a postcoding problem. Stuff goes missing constantly and it's not the neighbours because they bring it round. It's just errors about where is is left because of confusing postcoding.

following because I'm a nosy 🐮 and want to know what's in the parcel 😂

I had an expensive item go missing on an Amazon delivery, which was marked on the Amazon Map as delivered to a near neighbour, who didn't have it.
Luckily I knew the neighbour, so knew they would not have stolen it.
Amazon refunded.
About 2 weeks later someone brought it to my house. It had been delivered to them, and they had expected me to come and collect it from them for ages. It was a house at the other end of the village, at least half a mile away!
The map might be very wrong.

I worked for Hermes for a long time. Sometimes couriers would take pictures outside of people’s house and would still take the parcel with them. They’d either try again the next day or mark it as delivered if they struggled to find the property.

If your neighbour says that they haven’t got it then I wouldn’t be relying on Amazon maps. As long as there’s no picture with someone standing inside the door frame showing someone’s accepted it, you can’t really say that they 100% have it. Amazon will certainly refund or replace the item

Just hold off on dealing anymore with the neighbours.
Let amazon find the co-ordinates of where the parcel was delivered.
6 years ago we had a new phone being delivered. Except it was "delivered" 6 doors away.
I was SO angry. So pissed off at my thieving neighbours.
I went to the police, they said put a note through the door, the officer felt so sorry for me he said that he would personally go around the next day if it wasn't returned after I'd told him that it was an £1100 phone- which it was.

We chased and chased everyone.
Turns out that the parcel was "delivered" 20 minutes from our house. Despite the driver taking a photo of the closed front door of said up the road neighbour- stood where their car would have been if they were indeed in. Its still awkward when we see them now and they hadn't taken it. The delivery driver just tried to pin it on them

Most expensive Amazon deliveries now require a one time passcode, so I doubt that the neighbour has it.

So Amazon can’t provide a photo of the actually parcel in its delivery location or a signature from the neighbour? Just a map? You really shouldn’t have risked the relationship with your neighbour over this. They probably genuinely know nothing about it. I sympathise with your frustrations though, it is hugely frustrating when they mark it as delivered and you were at home and nothing arrived!

As in it was incorrectly addressed? Or just delivered to a neighbour as no response at your house?

I remember, years ago, Richard Bacon telling how a very expensive pair of headphones were delivered to neighbours who flat out, in the face of all sorts of evidence, denied every taking them in. He was talking about it on his then radio show. Some people are just shameless. These people would have been very wealthy, ie could have bought some themselves.

Did you buy directly from Amazon or from a third party seller through Amazon? In my experience whenever I’ve bought something from Amazon themselves and there’s been an issue I’ve had no issues getting a refund or replacement. If I’ve bought through a third party seller on the Amazon website though it has been hit and miss as to whether they resolve any issues as Amazon won’t help and say you have to take it up with the seller but I find the sellers usually end up uncontactable/ unresponsive. I don’t buy from third party sellers on Amazon any more for that reason, but Amazon themselves are usually fine.