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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To demand all my money back?

166 replies

Tryingmybestok · 23/03/2023 06:19

Travelled 2 hours to get away for 2 nights with the kids. Once we checked in I put everything down in the lodge and went to get some shopping and some food. By time we got back here it was late. No cot for DS and no water in the hot tub. I’ve stayed here numerous times and never had an issue so I just assumed was all ok.

their is no signal so I’m having to walk the kids down to the reception just to try and contact someone.

first time I’ve come anywhere on my own with the kids and it’s just all gone so wrong.

OP posts:
DogsDryWineAndCheese · 24/03/2023 15:44

BrowniesnotBlondies · 24/03/2023 07:05

We stayed in the most beautiful cottage in Bedd Gellert with a wood fired hot tub. The owner came over (with our agreement) every 3-4 days to drain the water and refill it. <sighs with happy memories> misses point of thread

It the lady’s name starts with an F then I know the exact place. Dreamy.

Lovelyveg80 · 24/03/2023 15:57

Tealsofa · 24/03/2023 12:41

and secondly I always check the extras when I get a room - as they are the things most likely to be missed

Show quote history

Ditto but in this case the OP rocks up with a baby and young child on her own, late in the day, with no food so dumps stuff and heads out immediately to go grocery shopping. Not something I would subject myself to! But pretty sure you can grasp she was probably a touch busy to be on her top game re the accommodation provisions! @Tealsofa

Lovelyveg80 · 24/03/2023 15:58

DogsDryWineAndCheese · 24/03/2023 15:44

It the lady’s name starts with an F then I know the exact place. Dreamy.

Show quote history

Why would you want to mention given so incredibly positive!

Turtletumy · 24/03/2023 20:55

It sounds rubbish and you should ask for your money back.
They have not provided the facilities you have paid for.

Daisydu · 24/03/2023 21:01

londonrach · 23/03/2023 06:44

I arrived at hotels and not found cot in room...first thin g you check. Takes seconds and you let reception know. Cot arrives very quick you making this bigger than it is. Can't understand why you want out food shopping without checking the cot.

Yup. We went away recently, checked in quite late first thing I checked was the cot. It wasn’t there. Quick call to reception and was sorted in 30 mins..

sarahh96 · 24/03/2023 21:34

This reply has been deleted

The OP is a troll so we've removed their threads to avoid you wasting your time.

This!

Original poster
Tryingmybestok · 25/03/2023 08:48

Update I didn’t get any of money back back they offered me 20 percent of my next stay. I put in a complaint with Hoseasons.

OP posts:
NewCarOldCar · 25/03/2023 09:45

What a rubbish response from them!

PoseyFlump · 25/03/2023 09:47

Tryingmybestok · 25/03/2023 08:48

Update I didn’t get any of money back back they offered me 20 percent of my next stay. I put in a complaint with Hoseasons.

What a shame you didn't get all your money back.

LIZS · 25/03/2023 09:48

Tryingmybestok · 25/03/2023 08:48

Update I didn’t get any of money back back they offered me 20 percent of my next stay. I put in a complaint with Hoseasons.

Did they correct it for the second night?

Original poster
Tryingmybestok · 25/03/2023 10:24

They came the next day to fill the tub and bring a cot. The maintenance man showed me messages on his phone from management they texted him at 02:30 in the morning to fill the tub and bring the cot. He didn’t start until 9!

They tried to say it was a late booking but I booked over 24 hours in advance.

OP posts:
Lovelyveg80 · 25/03/2023 12:50

And I’m guessing that you didn’t get very far with “asking for all my money back”?!

henchhen · 25/03/2023 13:20

Tryingmybestok · 25/03/2023 10:24

They came the next day to fill the tub and bring a cot. The maintenance man showed me messages on his phone from management they texted him at 02:30 in the morning to fill the tub and bring the cot. He didn’t start until 9!

They tried to say it was a late booking but I booked over 24 hours in advance.

Eh? Why would they text him at 2.30am? I thought there was no one on reception and you hadn't spoken to anyone

Original poster
Tryingmybestok · 27/03/2023 18:50

Update I got my money back! I emailed the CEO all sorted very quickly.

@henchhen I think management probably realised at 2:30 in the morning that I had no cot or access to the tub.

OP posts:
PrincessofWellies · 27/03/2023 18:53

Good result, although I'm sure you would have preferred a nice break.

PoseyFlump · 28/03/2023 06:54

@Tryingmybestok how much did they give you? All of it or the 20%?

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