To demand all my money back?

[Tryingmybestok]

Travelled 2 hours to get away for 2 nights with the kids. Once we checked in I put everything down in the lodge and went to get some shopping and some food. By time we got back here it was late. No cot for DS and no water in the hot tub. I’ve stayed here numerous times and never had an issue so I just assumed was all ok.

their is no signal so I’m having to walk the kids down to the reception just to try and contact someone.

first time I’ve come anywhere on my own with the kids and it’s just all gone so wrong.

Sounds great but highly unusual

draining a hot tub takes a few hours. Filling it takes the same. Letting it heat up to an appropriate temperature takes several hours +++. Think of the cost of the water and electricity. No way do most places do that between guests esp if some guests are only there for 1-2 nights at a time

Could you let us know name please!

This. OP is very much entitled to a refund under the Consumer Rights Act 2015. She has not received the service paid for, and there is no reasonable way to put it right in the time frame. Even if they fix it immediately, she is entitled to a refund for the time she was without the service.

I'd be annoyed too, but I would also report it quicker and get restitution

It was a Hoeseasons Holiday park in Rhyl - can't honestly remember the specific park name but I've seen the same stipulation on a number of different park websites.
I'm quite surprised people are questioning my post about this TBH. I would of thought it should be common practice to clean hot tubs between guests?

Dont want to de-rail Op's original thread so hopefully she is off enjoying her short break and has managed to resolve situation wherever she is staying.

That post had everything, hot tubs, extreme judgemental pearl clutching and the mournful faces of children. Perfection 😂

I think it should be, but given the threads on the inner workings of a hotel which cleaners always say they don’t even replace the glasses between guests but simply wash them in the sink and dry them with old bedding or something then i don’t believe it happens anywhere near as often as it should!

They absolutely do. There are guidelines that have to be followed set by BISHTA. Not following them invalidates insurance if there is a problem so it would be a gamble. You have to fill in a logbook every day and councils come round to do spot checks.

I’m sure that’s the case for bigger places but i really doubt airbnbs etc do. How would anyone know? You check the levels, do the chemicals and fill out the log book.

Draining them took minutes, refilling took place while we cleaned the cabins, & heating was via logburner, with the guest paying for each bag of logs & heating their own tub whenever they wanted to.

Interesting - & rather disgusting - to learn it's unusual to change the water between guests.

Hoeseasons t&cs make no reference whatsoever to disposing and refilling hot Tub!

Your accommodation will be cleaned before your arrival. As a limited amount of time is available to clean between visitors, please help lodge and park owners to maintain their standards by leaving your accommodation and its contents in a clean and tidy condition. Cleaning is not provided during your stay.

and it actually says “limited time is available to clean between visitors”. Which wouldn’t work with disposing and refilling!

Sorry that was for @Newusername21

Having worked in holiday lodges accommodation with hot tubs I can guarantee that they are/should be drained/refilled/balanced every time a lodge is vacated. If the guests are staying longer than 3 days the tub chemical levels are checked, and more is added, if needed.
This is done every time, without fail. All levels are logged and once a week samples are sent away to be analysed and verified. The last thing a holiday company wants is a guest going down with Legionnaires disease.
Totally off topic, but thought I'd make the point

@Lovelyveg80
I'm not going to respond more as I dont wish to derail thread any further.

I was simply sharing my experience with renting a property with a hot tub. Which is the experience I had - regardless of whats normal and does or doesn't sometimes happen.

. It was a major lodge park in north wales. It was clearly stated in the terms of booking that it would not be suitable for use on the first night.

it is not any more in hoeseasons terms and in fact hoeseasons in rhyll is pulled apart for dirtiness including hot tub on Trip advisors

so not detailing. Clarifying a point a poster, you made

This is such a bizarre thread.

Many people drive 2 hrs for a 2 night break.

Most people assume that the amenities they have paid for - a cot and a hot tub - will be working and available, without having to do a full inventory the minute you arrive in the lodge.

I'd expect a refund of cost of cot, but 50% for the hot tub as even of they filled it the next morning it wouldn't be warm for use until very late in the day.

What happened in the end OP?

you would eyeball if you had a cot or not, maybe not so much the hottub water - but a cot would be bloody obvious if it was not there

Rightly or wrongly, I'm guessing that a lot of places consider that the presence of the chemicals eliminates the need to change the water every time between guests. After all, public swimming pools don't drain and refill for every customer (and likely not even every day).

@Tealsofa the bedrooms may have been upstairs, so not immediately visible that it was lacking.

Anyway how is this in any way the OPs fault, even if she didn't go round with her checklist the minute she arrived ? She paid the extra £20 for a cot, therefore a cot should have been provided.

We stayed in the most beautiful cottage in Bedd Gellert with a wood fired hot tub. The owner came over (with our agreement) every 3-4 days to drain the water and refill it. <sighs with happy memories> misses point of thread

Errrrr you do realise swimming pools hardly ever get drained ??? even after bodily mishaps . you knew that right ?🙈

Errrrr you do realise swimming pools hardly ever get drained ??? even after bodily mishaps . you knew that right ?

Correct - that's exactly what I was confirming (albeit hyperbolically).

Swimming pools have a very different filtration and pump system. The BISHTA guidelines are clear that hot tubs have to be changed after every guest because in this type of setting the chemicals are not powerful enough due to the smaller volume of water.

and secondly I always check the extras when I get a room - as they are the things most likely to be missed