WIBU to be annoyed in this cafe?

[Hoppinggreen]

Went for lunch today at a local cafe. I was paying as a treat for my friend. Bill was about £30.
When I went to pay the person on the till made a mistake and over charged me by £10. It was actually a lot more complicated as she mixed up my bill with someone else then tried to add on someone’s takeaway but that was basically it.
After a lot of discussion between 2 staff members they said the only thing they could do was refund and charge me again. No problem I said.
So they did the refund and I said it hadn’t appeared back on my banking app to be told that I had to wait up to 10 days to get it. I was then expected to pay again.
I (calmly) said that I wasn’t happy about that as I would have paid £70 for a £30 lunch until the refund arrived. I was told there was no other alternative. I said again that I didn’t think this was reasonable. The staff member who made the mistake kept apologising and I said that it was a simple mistake and everyone made them so she really didn’t need to be upset about it. The other staff member said that I just needed to pay again and if I hadn’t received it in 10 days to call in.
There was a queue at this point so I said fine but I wasn’t happy about it. The staff member then told me that I had “upset” her colleague and was very short with me. I said again that I didn’t blame her for a simple mistake, it was the lack of resolution I was annoyed at. I did not raise my voice at any point and was very calm and measured. We left and I could hear the staff member telling her colleague she could come out now (she had vanished into the back as apparently she was too upset to deal with me) since I had gone. I left feeling as if I had done something wrong, honestly happy to be told I did
Was I unreasonable being annoyed at this? It won’t cause me any issue financially but I’m a bit miffed at being £40 out of pocket due to their mistake for up to 10 days. It might come earlier I know

What?

Of course it’s allowed. Any business that refuses cash really is signing its own death warrant. And I’m not buying banks dictating a café’s accounting systems either.

Send them for a quick 19 year re-education course in Novosibirsk.

Probably.

Yeah, 30yrs ago for the same situation. And cash or card refund on your own purchase, as in processing a return is a completely different situation, which you obviously have failed to comprehend.

I know, I said it sarcastically.

All those 'We are Cashless' places that exude smugness get on my nerves. I give them a big swerve

You really do have a very weird idea of what "everyone knows" about refund systems. Seriously, why on earth would anyone know unless they had actually had to ask for or receive a refund, which is hardly inevitable in anyone's lives?

The simple fact is that, if you set up in business and have any sense at all, you work on the basis that, if you make a mistake, it is not the customer who will suffer as a result. Because otherwise that business just won't last. The bankruptcy courts are full of the cases of traders who don't learn that basic lesson.

Nothing to buy, because no one’s said that banks dictate accounting systems.

Banks dictate the processing time of refund credits to their clients’ accounts.

Sorry, sometimes sarcasm is difficult to detect online. I apologise.

A cOmpuTEr wiTh A soUl wIll kILL YOU

Well, I am sure there are hermits in caves that don’t know this, but they’d not really be having lunch in busy cafes.

OP hasn’t suffered. And as I said, this is universal so no business is going to fail because a refund on an erroneous transaction takes the OPs bank a few days to process the credit to her account. She’s better of switching banks if she is that put out, because the delays are bank specific, not business specific.

The banks do not dictate accounting systems and business practice. In the final analysis, if you really can't find a way of returning an overcharge to a customer immediately, you cancel the debt and give them a freebie. Take it out of the idiot staff member's tips if necessary. If you can't afford to cancel £30, you really are in trouble.

Probably is, I'm assuming this is a small local Cafe, family business type set up and fairly limited

You said This is what the banks dictate to ALL businesses. 🤷‍♀️

THIS referred back to “the delay”

Blame the banks then not the Cafe. You seem pretty clueless if you think these things happen instantly.

30 years ago? Processing returns? What on earth are you talking about?

Yay, someone who actually knows what they're talking about!! 🫡

I didn’t say banks dictate accounting and business practices. I was referring to the specific delay of a refund being processed by the bank as a credit to the account.

I think Onnabugeisha is malfunctioning.

This happened to me when buying a tv for my Mum. I was doing a split payment over 2 cards - me buying half and Mum buying half. Trainee decided instead of doing a split payment to charge double the amount of the tv. I didnt know she was a trainee otherwise I would have checked more closely and it seemed the store Supervisor got mad for me pointing out the error. It was for a lot more than the cost of a meal. Supervisor kept telling me that everyone makes mistakes - which is fine but if you have a trainee operating the POS system you need to actually keep an eye on them. There was no yelling or raised voices just calmly pointing out that mistakes of that magnitude actually impact on a person's ability to pay for bills for the rest of the week/fortnight! Nobody instore actually apologised either! Would have teeth pulled without anesthetic before shopping there again.

I guess you did not even read the posts you are referencing that closely. Why am I not surprised? You’ve done it with my posts.

So you're accepting that in fact the claimed inability to refund a mistaken overcharge isn't dictated by banks. Which brings us back to the fact that it's down to the relevant businesses to put in place sensible systems that allow them not to alienate their customers.

Exactly right.

They did refund it though. There was no inability. It also wasn’t an overcharge. You’re using all the wrong terminology.

Why are people being so dense here. They overcharged the OP by £10. They just need to refund her £10. They don't need to refund her £40 then recharge her £30 putting it at £70 for the time being. That's nuts. They can figure out how to tally the bills later but will all even out as they have the right amount in the till. What sort of batshittery is this whole refund 40 pay another 30. Christ weeps.