WIBU to be annoyed in this cafe?

[Hoppinggreen]

Went for lunch today at a local cafe. I was paying as a treat for my friend. Bill was about £30.
When I went to pay the person on the till made a mistake and over charged me by £10. It was actually a lot more complicated as she mixed up my bill with someone else then tried to add on someone’s takeaway but that was basically it.
After a lot of discussion between 2 staff members they said the only thing they could do was refund and charge me again. No problem I said.
So they did the refund and I said it hadn’t appeared back on my banking app to be told that I had to wait up to 10 days to get it. I was then expected to pay again.
I (calmly) said that I wasn’t happy about that as I would have paid £70 for a £30 lunch until the refund arrived. I was told there was no other alternative. I said again that I didn’t think this was reasonable. The staff member who made the mistake kept apologising and I said that it was a simple mistake and everyone made them so she really didn’t need to be upset about it. The other staff member said that I just needed to pay again and if I hadn’t received it in 10 days to call in.
There was a queue at this point so I said fine but I wasn’t happy about it. The staff member then told me that I had “upset” her colleague and was very short with me. I said again that I didn’t blame her for a simple mistake, it was the lack of resolution I was annoyed at. I did not raise my voice at any point and was very calm and measured. We left and I could hear the staff member telling her colleague she could come out now (she had vanished into the back as apparently she was too upset to deal with me) since I had gone. I left feeling as if I had done something wrong, honestly happy to be told I did
Was I unreasonable being annoyed at this? It won’t cause me any issue financially but I’m a bit miffed at being £40 out of pocket due to their mistake for up to 10 days. It might come earlier I know

Some of them say it themselves. My stepdaughter, who was born in 1992, deplores the lack of resilience in her generation.

That’s nice - it’s still ageism.

I think you probably need to check your understanding of the meaning of ageism.

This is a weasly way of ignoring OP’s actual experience.

If she’d had such unusual stuff happen to her that it’s not surprising she didn’t realise it made her unfit for work that day, that’s fair enough. Unusual stuff does happen/ We don’t all know how we’re going to react to things so might not realise until we mess up. But even if that’s the case, it doesn’t excuse the other staff member blaming OP and being short with her. Other staff member should have apologised and taken over and been appreciative that OP was sanguine about the mistake, despite it meaning she’d be out of pocket for a week.

I’m trying really hard to imagine a scenario in which OP’s treatment is what we should expect to happen.

I m ‘front of house’ so to speak in a public role and have been made to cry by several ‘customers’ (note I’m not in retail or customer service at all, but in a role that requires dealing with the general public)

You should probably grow up.

I can't believe you're still wasting all this time and energy on this OP. Move on ...

Or people should stop behaving like cunts and realise we're all just human.

Just in case anyone cares I got my refund today

Good news

YANBU, I would have been miffed too, almost more so at the wet staff member and the making out that you're some kind of ogre for being (rightly) irritated by their ridiculous faffing about and 'solution'. £10 from the til would have solved it in an instant, it's really not that difficult.

That’s great news, at least you won’t have to go back in to sort it out. Not that you should have been out of pocket by so much in the first place

We only have the OPs version of events. I’m sure I’ve been short with people without realising it, but equally I’m sure I’ve thought people were being short with me when they weren’t.

I roll my eyes a lot when I talk because I’m just expressive and I’ve had people tell me they thought I was just doing it to them when I first met them! It’s not something I’m consciously doing though - I just do it. I’m sure some people who’ve only met me once or twice who don’t know how I am think I’m being rude or short!

Weasley is such a daft word to have used for this 😂

Glad you got your refund, OP. Alls well that ends well.

From WHO: Ageism refers to the stereotypes (how we think), prejudice (how we feel) and discrimination (how we act) towards others or oneself based on age.

so yes, saying that “this generation has no resilience” is indeed stereotyping so therefore is ageism. Perhaps it is you who needs to check your understanding xxxx

Except nobody said “this generation has no resilience”. What that poster actually said was it depends on age and resilience. Back in the day, people had to be, but these days there doesn’t seem to be much resilience at all sadly :(

She didn’t mention age at all. Perhaps you should check your comprehension and reading skills too.

There are a lot of posters who apparently would kick off over a minor error. Such 'resilience.'

It was obvious what she meant by “these days” but you crack on.

also, you yourself mentioned generation:
My stepdaughter, who was born in 1992, deplores the lack of resilience in her generation.

So you clearly read it the same way initially.

There are a lot of posters who would be assertive, there’s a difference. I haven’t seen anyone saying they’d “kick off”. The mistake wasn’t the issue, it was the ineptitude in correcting it that was.

Thank goodness for cash eh?

Indeed

Great! You were totally in the right btw.

It isn’t ageism, without saying it fully which I will now, people were forced to give a stiff upper lip, because it want the done thing. MH was put on the back burner, but it shouldn’t have been, people had to because it was the done thing, but it shouldn’t have been!! People should have been allowed to be more open about how they feel!! These days people are less resilient because MH isnt a taboo subject now, and it shouldn’t have been then!!

Then why did you say unfortunately and give a sad face? Don’t back pedal.

When did I say unfortunately 🤷‍♀️. Not back pedalling! Grow up!!

Oh no sorry, my mistake you put sadly not unfortunately. Same meaning meant by it though, clearly. Whatever, though.

“at all sadly :(“

Obviously not, seeing as you misinterpreted what I said. I didn’t say it originally because I was trying to be subtle about it and not say it on so many words! I’m not back pedalling by any stretch of the imagination but, you my dear, are being pedantic!!