The issue is far more basic than individual experiences.
This Tory government is incompetent. Since 2019, the decisions they have made have actually restricted business and trade, and downgraded public finances. Things like immigration has had nada all done in 13 years. It has gone up, not down. Make of that what you will!
I don't expect the Conservatives to support the NHS as being free at the point of use. They tolerate it but have made the most of introducing market style reforms which basically incomplete because no private company would want to take on the workforce as it is. At the same time the demand goes up every year. That is a mix of incompetence by the Government, the management and greed on the part of Tory donors.
If you look at the polls then you can see the Conservatives have ended the year 25 points down behind Labour. Even with very severe Union action. This narrative that Labour are incompetent due to 2008 matters is not sticking. Instead the Conservatives are considered to be so. People have short memories.