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Original poster

Holiday home bill on Prime :(

273 replies

BroodleToodle · 09/05/2022 17:56

More of a wwyd?

I went to a holiday home in the uk around a month ago and while we were there we logged into our own Netflix and Prime onto the tv as this was available. I logged out of Netflix but didn’t the prime it seems as today I’ve had a credit card bill for 340.00. My CC is attached to my prime account.

It lists a lot of prime video, and on logging in I can see that a lot of films have been bought, some to permanently keep in HD (15.99) a piece. All are charges from 1 week, so I’m guessing when a family were staying there?

the thing is what to do next? DFriend says that I should phone the credit card company and deny the charges? But it’s from my account!

DM thinks that I should call the bloody police as it’s theft

and I’m just at a loss, I’m aware that I left it logged in so I’m not sure if I’d even be able to put blame. I’ve messaged the holiday home owner and I’ve logged myself out of all devices

but wwyd?

also name change because I’m mortified

OP posts:
GlasswareisOverated · 09/05/2022 17:58

The person who rented it to you, should be checking it's been reset after every let but not sure how that stands legally.
Maybe try contacting Amazon customer services and discuss with them?

heavyistheheed · 09/05/2022 17:58

Oooh it's tough but you're going to have to suck this one up I'm afraid.
As I'm sure you know, it was your responsibility to log out etc. Ugh, doesn't make it any less annoying tho.

Lime37 · 09/05/2022 17:58

Contact amazing they may refund as a goodwill gesture.

i wouldn’t contact the police about this tho

roses2 · 09/05/2022 17:59

Call Amazon and see if they'll offer a refund. Your cc company won't help since you left your account logged in and no pin setup for purchases. You also need to take some responsibility here!

AnotherDelphinium · 09/05/2022 17:59

I’d contact the holiday home owner and explain what’s happened, offer them the proof, and ask if they’d like to be named on the small claims court claim or if they’d like to nominate someone else.

The CF knew exactly what they were doing, and that someone was paying for it. Then I’d issue a small claims court for the whole amount.

burnoutbabe · 09/05/2022 18:00

i get an email everytime anyone (my dad!) orders a movie via my prime account, did you not receive any notification as it was happening?

coffeecupsandfairylights · 09/05/2022 18:00

I don't know that it qualifies as theft as you voluntarily left your account logged in, but I suspect if you speak to Amazon and plead your case, they'll refund you.

They're generally really good at that IME.

roses2 · 09/05/2022 18:00

roses2 · 09/05/2022 17:59

Call Amazon and see if they'll offer a refund. Your cc company won't help since you left your account logged in and no pin setup for purchases. You also need to take some responsibility here!

And don't you also get an instant email notification for purchases? That's 3 things you've missed not 1!

Discovereads · 09/05/2022 18:00

I wouldn’t be mortified. It’s a mistake anyone could make. I don’t think you can contest the charges or file a police report as you did set up your account on the holiday home TV and did not log out. I’d chalk it up to experience. I did similar once as I forgot take a photo of the meter when moving out of a flat and ended up paying an obviously inflated estimated bill.

SuperLoudPoppingAction · 09/05/2022 18:00

I would really recommend setting up a pin as it's easy to buy things accidently if the screen freezes.

Amazon customer service is pretty good so definitely see what they can do.

SaggyBlinders · 09/05/2022 18:00

Contact amazon to explain and see if there's anything they can do.

It's not the holiday let owners responsibility, and I definitely wouldn't contact the police over it.

Scotmum83 · 09/05/2022 18:08

Phone amazon first to see if they will cancel. I had a random film bought on my account that definitely wasn't us and they refunded and deleted it.

Homemadearmy · 09/05/2022 18:08

Have all the film's been watched ? Amazon may refund ones that haven't. I'd be surprised if the holiday let were able to give you the contact details of the people that stayed there after you.

greyspottedgoose · 09/05/2022 18:08

Who ever stayed there that week are cheeky fuckers, they knew someone would be paying for that, even if they assumed it was the owner, it's still out of order. I'd contact the owner and ask them to get I'm touch with the CFs and ask them how they plan to pay for it.

If you ask Amazon nicely they will probably refund, they are generally very good but I'd definitely want to worry the people who stole from you so they think twice before taking advantage again

peanutpancakess · 09/05/2022 18:08

This is awful and the person doing this knew they were stealing, however like others said, I get an email from Prime whenever I purchase something and a notification from my credit card. How did it take you so long to notice?

youdothemaths · 09/05/2022 18:12

OMG how frustrating for you! Yes it's your mistake to have stayed logged in, but how can people be such CFs? speechless

Asimhereanyway · 09/05/2022 18:12

AnotherDelphinium · 09/05/2022 17:59

I’d contact the holiday home owner and explain what’s happened, offer them the proof, and ask if they’d like to be named on the small claims court claim or if they’d like to nominate someone else.

The CF knew exactly what they were doing, and that someone was paying for it. Then I’d issue a small claims court for the whole amount.

Why threaten the HH owners? It’s nothing to do with them, they didn’t watch them all, the next guests did.

burnoutbabe · 09/05/2022 18:12

would it be theft? i mean the person using it CLEARLY knew they would be spending someone else's money on the account as you have to click to say BUY FOR £15.99. so i think all the elements of theft are made out (intention to permanently deprive - in this case of money). or fraud maybe as its money spent rather than physical items stolen.

its not like netflix where someone using it for a week in a holiday home is cheeky but you lose nothing.

So i'd speak to Hol home owner to get the details and then speak to the people in the house. They knew they were stealing from somebody.

Neverreturntoathread · 09/05/2022 18:13

AnotherDelphinium · 09/05/2022 17:59

I’d contact the holiday home owner and explain what’s happened, offer them the proof, and ask if they’d like to be named on the small claims court claim or if they’d like to nominate someone else.

The CF knew exactly what they were doing, and that someone was paying for it. Then I’d issue a small claims court for the whole amount.

This is good advice.

Testina · 09/05/2022 18:18

£340 in one week? Really? I don’t think I’ve ever seen an HD film for as much as £15.99 on Prime, though some aren’t far off. But that would mean not just random films but the most expensive. And even at that rate, that’s 20 films, 3 a day?!

Surely the guest would assume it was the owner’s Prime, and that’s quite a reach to think you’ll get away with that. More likely I think that they thought that was the price for non Prime members but actually free for them?

I can’t believe someone saying threaten the owner with court over your error and a third parties actions, deliberate or otherwise.

But I contacted anyone else I’d try Amazon for goodwill, then your credit company for advice.

JenniferPlantain · 09/05/2022 18:18

You do NOT have to suck it up.

Every time you purchase on prime you have to confirm purchase, so every time someone did it knowing it wasn’t their account: they were stealing.

Contact holiday home, ask them to let people who stayed after you know you will be contacting police. They can either pay for what they watched or go through police/small claims.

It is theft.

KrisAkabusi · 09/05/2022 18:19

I think you might find it hard to prove that it was done deliberately. The fact that they were bought rather than rented implies the purchaser was thinking long-term as there is no additional benefit to them for this. They may have done this deliberately, but it does create doubt.

Sally090807 · 09/05/2022 18:21

So someone bought 25-30 movies in one week, why would anyone even watch that much if they are on holiday, it’s makes no sense.

butternutbiscuits · 09/05/2022 18:22

I would complain to Amazon on the basis you were not notified of any of the purchases so there was clearly an issue with your account. Lesson learned to log out though - but next guests were absolute cfs

Eightiesfan · 09/05/2022 18:23

Not sure if the purchased movies would be considered to be theft as they will still be available on your Amazon account. But it may be worth contacting both Amazon and the holiday home owner.

Whenever, I purchase films from Amazon, I get asked for a pin code before it allows the purchase to go through.