Holiday home bill on Prime :(

[BroodleToodle]

More of a wwyd?

I went to a holiday home in the uk around a month ago and while we were there we logged into our own Netflix and Prime onto the tv as this was available. I logged out of Netflix but didn’t the prime it seems as today I’ve had a credit card bill for 340.00. My CC is attached to my prime account.

It lists a lot of prime video, and on logging in I can see that a lot of films have been bought, some to permanently keep in HD (15.99) a piece. All are charges from 1 week, so I’m guessing when a family were staying there?

the thing is what to do next? DFriend says that I should phone the credit card company and deny the charges? But it’s from my account!

DM thinks that I should call the bloody police as it’s theft

and I’m just at a loss, I’m aware that I left it logged in so I’m not sure if I’d even be able to put blame. I’ve messaged the holiday home owner and I’ve logged myself out of all devices

but wwyd?

also name change because I’m mortified

Amazon won’t help someone defrauded me via Amazon and Amazon wouldn’t even give me their name to protect their rights !!!!!!! Of somebody literally stealing off me !!! I contacted my bank and they refunded the money as it was fraud

I recently had an ex boyfriend buy a ton of movies on my Amazon prime totalling around 90 pounds just cause he’s an a$$hole and I could see he had made the purchases on a firestick and I don’t have a firestick so I phoned Amazon up and explained that someone had bought loads of movies with my card on a firestick and I didn’t know who it was and they refunded me so try giving them a call OP I hope you get your money back

Good luck with Amazon OP.

My husband is a Police Officer & I just asked him about this & he says that this is theft & in his station they would investigate this. We are in the SW.

Although it was the OPs fault, they were very unlucky that the next people bought so much. Sounds like an unsupervised kid was just pressing away.
I would hope that Amazon would refund as it's clearly different spending, the unwatched stuff at the very least.

This has absolutely nothing to do the holiday home owner! And everything to do with your own stupidity. Take responsibility for your own mistakes for heavens sake! Everyone wants to blame someone else for their errors.

Of course it’s theft. All those blaming the OP for not logging out are missing the point. You can’t just spend other people’s money or take their things because you are able to. Do you take your colleagues’ mobile phones when they go to the bog or something? No you fucking know what’s yours and what isn’t! Unless you’re a thief you don’t take stuff that doesn’t belong to you. Amazon may well refund but if not I’d tell ask the homeowner to try to get the money or say you’ll pass their details to the police so they can tell the police who did it instead.

Presumably the people who used your account don't have your log in details so they can't watch these box sets and films and amazon will be able to track this? I think you should at least be able to get refunds on the 'permanent' purchases as it'll be clear to amazon that you haven't downloaded them to your devices.

@dcthatsme depends if they're still at the holiday home doesn't it?

Surely they are on your account so you own them not the person who bought them by pressing buy?

Ring Amazon, explain, they will
Hopefully refund you and take them off your account.

Contact the people you rented the property from & ask them to bill the people who spent the £300+ purchasing films on your Prime account. Yes you should have logged out but no one so stupid as to think that ordering a film is free when it tells them the price before they purchase it!
They have committed fraud by using someone else’s Prime account without permission & stolen from your credit card to boot!

Bit weird to rent a holiday home and let your kid watch TV all day if that's what the fraudsters did.

I hope you've changed your password.

If they've charged £340 to your account they knew exactly what they were doing. It might have been a child, but they'd have to have quite neglectful parents to not notice. I hope Amazon gives you a refund.

Normally amazon can track where / whether stuff has been downloaded. Given this was bought in a 'quasi' criminal manner - ie someone used your account dishonestly - and you can prove these films weren't downloaded to your devices at home or on your phone etc and/or you can prove that you weren't at the holiday home when they were bought (eg by submitting the proof that you were staying there the previous week) hopefully amazon will believe you and be understanding. If you have logged out of your account the people at the holiday home can't actually watch the stuff, at least I don't think they can. If you change your password etc they will be barred from watching. You could also try the 'I'm a valued customer, I spend £xxx at amazon. Please recognise this' card. Good luck!

Wow!! Thats a lot of money

I’m sure it’s been said but raise chargebacks on every transaction if they appear separately or a single chargeback if they are bundled as one charge . Insist the bank do this - do not take no for an answer as bizarrely not all banking associates are even aware of them! BUT do try Amazon first asking for a refund - you are a Prime member I assume? So you can talk to someone immediately. Take zero responsibility as previously stated they will have been asked if they want to go through with the purchase and they knowingly committed fraud - every time . If they are kids films then this makes it even more likely you will be refunded straight away . You have been stolen from and it’s not ok .As previously stated you aren’t going to download or keep the films . I worked in resolving disputes arising from chargebacks for years so that’s what to do if Amazon won’t play nicely. Also I would ask owners for contact details of who was staying when the films were bought as its fraud, otherwise you pass details of holiday letting agent to bank if asked for them and they will attempt to resolve .
good luck
ps anyone who thinks you should suck it up is an idiot.

I'm a holiday let owner, I'm going to put a note in the book, but no way would I be checking for all the possible log ins, even if I do provide a smart tv to enable people to access additional viewing.

Amazon
Netflix
Disney
Now

Abs possible more.

It's up to guests to safeguard their own accounts.

Actually don’t bother to ask for the details of the people staying - you won’t get them under DP laws I expect so bank can if you get that far .

Assuming you have already changed your password so that no more fraudulent charges can be made, I would encourage you to contact Amazon Customer Service. I have always found them to be excellent.

These CFs have committed fraud & theft so you should definitely report it to the Police, Amazon & your bank. The Police can get the details of the people who stayed there from the HH owners and take it from there.
Amazon should have been emailing you every time they'd ordered something.
Also if these charges are £15.99 a time that sounds like they were ordering films to watch on Prime but also buying the DVD & getting it delivered.
Whoever did this knew it was wrong and that it was theft, which also shows intent to defraud.
Nothing surprises me when it comes to crime and dishonesty any more. I'd be fuming.
I'm so sorry to hear whata happened. I hope you get it sorted x

I sympathise, but it’s down to you I’m afraid as you left it logged in. I’d chat to Amazon and hope for a partial refund as a goodwill gesture. Otherwise, you’ll have to put it down to experience I’m afraid.

I’m almost certain Amazon will refund you op. The cost to them of providing that service was pennies, and they won’t want to lose you as a customer.

It’s not necessarily a child being a ‘naughty little shit.’ It’s very unlikely a child would download loads of films on someone else’s account maliciously. Much more likely a child has been left unsupervised while mum and dad have a holiday lie in and has tried to find something to watch on telly, channel flipping as they would at home without knowing that you pay for what you watch on this service. For a young kid it’s not always clear that the big button that makes paw patrol come on means ‘purchase.’ That’s why it’s parents’ jobs to supervise and account holders’ jobs to make their accounts secure so they can’t be accessed.

It’s not necessarily a child being a ‘naughty little shit.’ It’s very unlikely a child would download loads of films on someone else’s account maliciously. Much more likely a child has been left unsupervised while mum and dad have a holiday lie in and has tried to find something to watch on telly, channel flipping as they would at home without knowing that you pay for what you watch on this service. For a young kid it’s not always clear that the big button that makes paw patrol come on means ‘purchase.’ That’s why it’s parents’ jobs to supervise and account holders’ jobs to make their accounts secure so they can’t be accessed.

Would whomever let the property to you know who was at the place that week to bill them? Although I guess I wouldn’t know if you could prove it wasn’t you.

We have Netflix. My 6 year old knows how to work it and can access everything he wants essentially, as there’s no extra charges and we have parental controls with a pin.

I honestly could see this happening to us (although obviously now I’ll be aware!) as I assume DS would just see Paw Patrol or whatever and not read or understand the part that says you have to pay for it. Makes sense if lots of the films weren’t even watched or just the credits. We did actually stay in a holiday let where the someone (previous guest maybe?) hadn’t logged out of their Netflix account, but we just changed it to ours.

Id definitely try Amazon customer services for a refund first of all. The fact the films haven’t been watched probably helps a lot.

Now i’m off to double check if I’ve pin protected my Amazon prime account, just in case!