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AIBU?

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Original poster

Holiday home bill on Prime :(

273 replies

BroodleToodle · 09/05/2022 17:56

More of a wwyd?

I went to a holiday home in the uk around a month ago and while we were there we logged into our own Netflix and Prime onto the tv as this was available. I logged out of Netflix but didn’t the prime it seems as today I’ve had a credit card bill for 340.00. My CC is attached to my prime account.

It lists a lot of prime video, and on logging in I can see that a lot of films have been bought, some to permanently keep in HD (15.99) a piece. All are charges from 1 week, so I’m guessing when a family were staying there?

the thing is what to do next? DFriend says that I should phone the credit card company and deny the charges? But it’s from my account!

DM thinks that I should call the bloody police as it’s theft

and I’m just at a loss, I’m aware that I left it logged in so I’m not sure if I’d even be able to put blame. I’ve messaged the holiday home owner and I’ve logged myself out of all devices

but wwyd?

also name change because I’m mortified

OP posts:
AllThatFancyPaintsAsFair · 09/05/2022 19:35

Flopbopandpop · 09/05/2022 19:02

This is theft, simply because they made unauthorized purchases from your account. Ignore the people saying you should have logged out.

If you use a cash point and forget to collect your card and the next person after you withdraws money it's theft. If you left your account logged in and they knowingly buy services knowing that it is not their account again it's theft.

Prime does inform you you will be charged every time so they cannot claim ignorance. Contact the police and let them deal with it. This is an unauthorized transaction on your bank account.

Not everyone has Prime or knows how it works. Someone could quite innocently have seen it on the TV assumed it was included in the rental and watched films esp as a PP said if it's a child

Of course you can speak to Amazon but going to the police is ridiculous imo

coffeecupsandfairylights · 09/05/2022 19:36

Blarting · 09/05/2022 19:34

@coffeecupsandfairylights thank you! He's ok now, very shaken up at the time, usual went his phone, wallet. I've always said to my boys, just give them what they want, phones and money can be replaced. They showed him a knife, but they didn't need to use it.

How awful for him - poor kid. He did the right thing though - phones can be replaced, he can't!

PortalooSunset · 09/05/2022 19:37

I presume you've changed your password now op? Also set up the 2 step verification thing.

BoredZelda · 09/05/2022 19:38

The CF knew exactly what they were doing, and that someone was paying for it. Then I’d issue a small claims court for the whole amount.

If I went to a holiday home and saw Amazon and it was logged in, I’d assume it was provided by the holiday home owner and anything I bought would be added to my bill.

Hutchy16 · 09/05/2022 19:39

To the person who said the credit card company won’t cover it…unless you work for a credit card company, specifically in their fraud dept, respectfully you aren’t the right person to give advice.

someone used your card without your consent, this is fraud and therefore it is appropriate to ask you C.C to see what they can do. They may or may not refund it, but still contact them. Don’t take advice that could leave you out of pocket just because PP told you to…you wouldn’t take health advice from Facebook, or legal advice from Twitter

autienotnaughty · 09/05/2022 19:40

Of course it's a crime somebody has purchased things on your card. It doesn't matter if you left your card details out or not it's still theft. Police and Amazon. Possibly credit card company although they may not refund.

drpet49 · 09/05/2022 19:41

I’d contact the holiday home owner and explain what’s happened, offer them the proof, and ask if they’d like to be named on the small claims court claim or if they’d like to nominate someone else.

The CF knew exactly what they were doing, and that someone was paying for it. Then I’d issue a small claims court for the whole amount.

^I would do exactly this

WonderingWanda · 09/05/2022 19:44

Oh no what a nightmare. The size of the bill suggests they knew exactly what they were doing and took advantage of it.

Have you contacted the owner yet to see what they've got to say?

User56785 · 09/05/2022 19:48

Blarting · 09/05/2022 19:27

@Flopbopandpop actually your post is awful, yours basically saying my son didn't deserve police help because you don't like me stating the very obvious!

Not very nice at all.

I agree. You sound horrible @Flopbopandpop.

LaurieSchafferIsAllBitterNow · 09/05/2022 19:51

I get emails for "purchasing" the free books from amazon and am pretty sure they tell me where/which kindle they have been delivered to

I think the best thing to do is to contact the holiday people and ask them to chase up the "buyers" who hopefully will be waiting for a bill for all their purchases. As a pp said, they probably logged on and imagined it was an extra to be paid for, like room service.

WeCouldBeSpearows · 09/05/2022 19:53

So a minimum of 21 films in one week? Three per day?

MissLucyEyelesbarrow · 09/05/2022 19:54

drpet49 · 09/05/2022 19:41

I’d contact the holiday home owner and explain what’s happened, offer them the proof, and ask if they’d like to be named on the small claims court claim or if they’d like to nominate someone else.

The CF knew exactly what they were doing, and that someone was paying for it. Then I’d issue a small claims court for the whole amount.

^I would do exactly this

How is it the holiday home owner's responsibility? If the OP had left her credit card at the house and another guest had nicked it, would you expect the police to prosecute the home owner?

KermitlovesKeyLimePie · 09/05/2022 19:57

Some really batshit replies on this thread.

burnoutbabe · 09/05/2022 19:57

Amazon is the first post of call.

Can they tell you if the IP address of the buyer is the sane as whatever you watcoon Amazon at the holiday home the week before.

That confirms it's definitely this place and not a random hack.

Then you can ask the owner, as it could have been them (it nay be a small tv one can move around) but making it clear you need the details or the police will.

Though a police won't get you your money back, that's a civil claim.

So maybe start a thread in legal about how to sue someone whose name you don't have and whether the holiday owners need to provide it (if instructed by court- as it's them that will be found liable if they refuse to say who else was there, to a court as they aren't providing evidence it wasn't them)

LouisCatorze · 09/05/2022 19:59

I still reckon it will be youngsters who have not thought through what they've done. No malicious intent but perhaps just chancing it? And not really fully understanding that they've committed fraud.

It doesn't make it right but more likely explains it.

Blarting · 09/05/2022 20:00

LaurieSchafferIsAllBitterNow · 09/05/2022 19:51

I get emails for "purchasing" the free books from amazon and am pretty sure they tell me where/which kindle they have been delivered to

I think the best thing to do is to contact the holiday people and ask them to chase up the "buyers" who hopefully will be waiting for a bill for all their purchases. As a pp said, they probably logged on and imagined it was an extra to be paid for, like room service.

Good point, they may well of thought it was like a hotel option of you pay if you watch.

Although that's a lot of films if they didn't know the service was available and are such film addicts.

LivingNextDoorToNorma · 09/05/2022 20:01

WeCouldBeSpearows · 09/05/2022 19:53

So a minimum of 21 films in one week? Three per day?

I’m wondering this? Assuming that the films are all only 90 minutes long (which is unlikely), that’s a minimum of 4 and half hours of films each day. That seems quite a lot (especially on holiday, when they’re presumably doing other things). Are you absolutely sure it’s the holiday rental? Is it possible that your login information has been compromised, and it’s several people using it?

Athleticpotential · 09/05/2022 20:04

Isn't it more likely that it's OP's own children or someone in her household? What's the point of "buying" a load of films you'll never watch, even if it is someone else's money?

MeridianB · 09/05/2022 20:05

Totally agree that they knew exactly what they were doing. How many films did they buy in a week to burn through £340?!

Sadly I suspect the holiday home owner will say they are not liable. And even if they challenge the guests, they can say they thought it was included.

I do sympathise, though. It really sucks. You won’t be the last person this happens to.

rainyskylight · 09/05/2022 20:05

I do not think this happened.

grapewines · 09/05/2022 20:10

Flopbopandpop · 09/05/2022 19:20

Looking at your attitude on this thread I wonder why 😉

Show quote history

What an absolutely shitty response. Have a word with yourself.

HemanOrSheRa · 09/05/2022 20:10

Maltester71 · 09/05/2022 18:51

I’m also a holiday home owner. I have a note in my welcome folder reminding people to log out of Netflix for this reason.

Not my responsibility if they don’t.

We do the same in our holiday let welcome pack.

Blarting · 09/05/2022 20:14

Maltester71 · 09/05/2022 18:51

I’m also a holiday home owner. I have a note in my welcome folder reminding people to log out of Netflix for this reason.

Not my responsibility if they don’t.

So am I, not done this, but I will now.

Thank you.

Original poster
BroodleToodle · 09/05/2022 20:14

Sorry it’s been a bit manic, so I’ve contacted Amazon and that’ll be my first port of call.

yes, it amounted to 340.00 but it was mostly kids stuff. Kids films and also a boxset where every episode was bought. I don’t know if it was a very naughty child just clicking and buying away to just be basically a little shit, or if they watched any of it

only A few of the films have actually been watched, and a few have only had the opening credits by the look of the loading bar.

OP posts:
Haydugee · 09/05/2022 20:18

Did you not get an email from Prime - basically a receipt for each purchase? I normally do and it arrives seconds after I’ve bought something.