Page 2 | Holiday home bill on Prime :(

Hockeyboysmum · 09/05/2022 18:24

If the films were purchased not rented did you not see them appear on your account anytime you logged in? Pr got emails confirming purchase?

Testina · 09/05/2022 18:24

A bored teen dragged on holiday with parents night get through a few! But it does seem more like the actions of someone clicking a selection that they might want through the week.

OP, were they selected a few at a time or all in one go? It’ll be in your prime order history.

Jamalias · 09/05/2022 18:25

I doubt the holiday home owner can give contact details (data protection and all that). Call amazon in the first instance.

awful behaviour, and such an easy mistake to make

GiltEdges · 09/05/2022 18:25

I’d contact the holiday home owner and explain what’s happened, offer them the proof, and ask if they’d like to be named on the small claims court claim or if they’d like to nominate someone else.

If the owner was to provide OP with the next guest's details, aside from anything else they'd be in breach of GDPR

mycatisannoying · 09/05/2022 18:25

That is SO annoying, OP. Sympathies

coffeecupsandfairylights · 09/05/2022 18:26

JenniferPlantain · 09/05/2022 18:18

You do NOT have to suck it up.

Every time you purchase on prime you have to confirm purchase, so every time someone did it knowing it wasn’t their account: they were stealing.

Contact holiday home, ask them to let people who stayed after you know you will be contacting police. They can either pay for what they watched or go through police/small claims.

It is theft.

I've never had to confirm purchases via my Prime account.

I just click "purchase now" and there it is.

Testina · 09/05/2022 18:26

butternutbiscuits · 09/05/2022 18:22

I would complain to Amazon on the basis you were not notified of any of the purchases so there was clearly an issue with your account. Lesson learned to log out though - but next guests were absolute cfs

OP hasn’t said she wasn’t notified though. Amazon emails maybe go to an account they don’t check ever - that’s not Amazon’s fault.

Stravaig · 09/05/2022 18:26

You could try for a goodwill gesture from Amazon. They will talk you through setting up a PIN (technically parental controls, I think) on your account, so no-one can accidentally purchase anything. Including you!

3luckystars · 09/05/2022 18:26

Have you contacted the holiday home owner?

ouch321 · 09/05/2022 18:27

I doubt they would give out the personal details of other renters to you. I certainly wouldn't as they'd have the holiday home owner for GDPR breach.

And don't try and blame the holiday home owners like someone else suggested. It's not their responsibility to turn on the TV and check whether holidayers have been logged in to all sorts of websites. Honestly can't believe that suggestion.

Blarting · 09/05/2022 18:28

AnotherDelphinium · 09/05/2022 17:59

I’d contact the holiday home owner and explain what’s happened, offer them the proof, and ask if they’d like to be named on the small claims court claim or if they’d like to nominate someone else.

The CF knew exactly what they were doing, and that someone was paying for it. Then I’d issue a small claims court for the whole amount.

I'm a holiday home owner, I'd let you take me to court, I wouldn't have watched the films and can't be responsible for people being stupid by leaving there account logged in.

Try Amazon, they may be kind, but no one will give you the details of the next people. I'm sure the police won't be interested either.

BakeOffRewatch · 09/05/2022 18:28

BroodleToodle · 09/05/2022 17:56

More of a wwyd?

I went to a holiday home in the uk around a month ago and while we were there we logged into our own Netflix and Prime onto the tv as this was available. I logged out of Netflix but didn’t the prime it seems as today I’ve had a credit card bill for 340.00. My CC is attached to my prime account.

It lists a lot of prime video, and on logging in I can see that a lot of films have been bought, some to permanently keep in HD (15.99) a piece. All are charges from 1 week, so I’m guessing when a family were staying there?

the thing is what to do next? DFriend says that I should phone the credit card company and deny the charges? But it’s from my account!

DM thinks that I should call the bloody police as it’s theft

and I’m just at a loss, I’m aware that I left it logged in so I’m not sure if I’d even be able to put blame. I’ve messaged the holiday home owner and I’ve logged myself out of all devices

but wwyd?

also name change because I’m mortified

Contact Amazon. They are really good about digital refunds (in my experience Of kindle). They’ll be able to see it’s abnormal activity and the IP address and that you wouldn’t have been there to download and view. They might say your fault, suck it up, but I doubt it.

Blarting · 09/05/2022 18:29

burnoutbabe · 09/05/2022 18:12

would it be theft? i mean the person using it CLEARLY knew they would be spending someone else's money on the account as you have to click to say BUY FOR £15.99. so i think all the elements of theft are made out (intention to permanently deprive - in this case of money). or fraud maybe as its money spent rather than physical items stolen.

its not like netflix where someone using it for a week in a holiday home is cheeky but you lose nothing.

So i'd speak to Hol home owner to get the details and then speak to the people in the house. They knew they were stealing from somebody.

I would never pass on the details of people letting my holiday let, clear breach of GDPR.

Blarting · 09/05/2022 18:30

JenniferPlantain · 09/05/2022 18:18

You do NOT have to suck it up.

Every time you purchase on prime you have to confirm purchase, so every time someone did it knowing it wasn’t their account: they were stealing.

Contact holiday home, ask them to let people who stayed after you know you will be contacting police. They can either pay for what they watched or go through police/small claims.

It is theft.

You think the police will get involved? Really?

gothereagain · 09/05/2022 18:30

Sally090807 · 09/05/2022 18:21

So someone bought 25-30 movies in one week, why would anyone even watch that much if they are on holiday, it’s makes no sense.

And they wouldn't be able to access them again, unless they thought it was their own account?

BonnesVacances · 09/05/2022 18:34

Whatever you do, make sure you change your password so your account isn't logged in anymore in the holiday home.

TreacheryPepper · 09/05/2022 18:35

Some time ago I realised I'd been paying for Audible twice on two different email addresses, for over a year! I contacted Amazon and explained, and they refunded ALL of it! I was very surprised, but it's definitely worth contacting them to plead your case.

Jedsnewstar · 09/05/2022 18:37

I don't know that it qualifies as theft as you voluntarily left your account logged in, but I suspect if you speak to Amazon and plead your case, they'll refund you

Of course it is theft. The prime clearly says ‘purchase’ with a price attached. Unless they were paying they were 100% aware they were stealing. Report to the police.
It doesn’t matter if the account was left logged in. If it was your Amazon account and they ordered items which you could touch and feel nobody would question whether it was stealing.

MissNothing1991 · 09/05/2022 18:37

Asimhereanyway · 09/05/2022 18:12

Why threaten the HH owners? It’s nothing to do with them, they didn’t watch them all, the next guests did.

Show quote history

The HH owners would also have assumed guests would have common sense to log out of any accounts. They aren't mind readers, as if they'd check Amazon, Netflix, Sky, Disney etc etc to make sure nobody has logged in after every let. At the end of the day it was missed by the account owner who would have received emails for each purchase. The HH owner didn't have this advantage, I also suspect they didn't have a crystal ball.

CoraPirbright · 09/05/2022 18:39

I think contact Amazon because …you never know. They might be kind. Also I wonder if they might be able to somehow block whatever hasn’t been watched yet? Not sure if this is technologically possible.

I also WOULD contact the home owner, just to explain what has happened, that you know that they cannot give you their details or anything like that, but just to warn them that these people are NOT CF’s (there’s a certain cuteness to that phrase, I always think, which is absolutely not applicable here) but utter criminal thieving fucking SCUM and for the home owner to be wary of dealings with them going forward.

I am so sorry OP - so utterly infuriating for you.

suchasadcliche · 09/05/2022 18:39

Your account might have been hacked. It's not necessarily the holiday home. I'm constantly getting alerts that someone in Mumbai is trying to access my Amazon account.

hopeishere · 09/05/2022 18:40

We get an email each time a film is purchased. We have a son with SN and he has learn the passcode, we got it refunded as he'd. It watched it and changed the code.

Were you not getting emails?

I'd also contact the owner of the property.

Luculentus · 09/05/2022 18:40

AnotherDelphinium · 09/05/2022 17:59

I’d contact the holiday home owner and explain what’s happened, offer them the proof, and ask if they’d like to be named on the small claims court claim or if they’d like to nominate someone else.

The CF knew exactly what they were doing, and that someone was paying for it. Then I’d issue a small claims court for the whole amount.

IME the instructions for holiday homes offering things like Netflix and Prime make it clear that logging out is your responsibility, so that won't get anyone very far. The home owner can't release anyone else's personal details to OP.

JudgeJ · 09/05/2022 18:41

JenniferPlantain · 09/05/2022 18:18

You do NOT have to suck it up.

Every time you purchase on prime you have to confirm purchase, so every time someone did it knowing it wasn’t their account: they were stealing.

Contact holiday home, ask them to let people who stayed after you know you will be contacting police. They can either pay for what they watched or go through police/small claims.

It is theft.

I doubt the police will want to get involved in a problem caused by the claimant's own negligence.

whynotwhatknot · 09/05/2022 18:44

I dont get how you didnt realise-didnt you watch prime when you got home and thought its not logging in?
i dont think its classed as theft they could say they thought it was included in their holiday rental
afaik you cant use prime in two different locations though