Holiday home bill on Prime :(

[BroodleToodle]

More of a wwyd?

I went to a holiday home in the uk around a month ago and while we were there we logged into our own Netflix and Prime onto the tv as this was available. I logged out of Netflix but didn’t the prime it seems as today I’ve had a credit card bill for 340.00. My CC is attached to my prime account.

It lists a lot of prime video, and on logging in I can see that a lot of films have been bought, some to permanently keep in HD (15.99) a piece. All are charges from 1 week, so I’m guessing when a family were staying there?

the thing is what to do next? DFriend says that I should phone the credit card company and deny the charges? But it’s from my account!

DM thinks that I should call the bloody police as it’s theft

and I’m just at a loss, I’m aware that I left it logged in so I’m not sure if I’d even be able to put blame. I’ve messaged the holiday home owner and I’ve logged myself out of all devices

but wwyd?

also name change because I’m mortified

Someone purchased items without your consent to a credit card in your name. You ring the card provider and tell them you did not spend this money, someone has used the card linked to your account without consent. They will charge it back to the card. This is the law you are protected. Someone accepted these charges knowing they were not paying that is indeed theft. It’s like leaving your bank card with contactless payment at the holiday home and someone using it- it’s theft! X

this !

Good luck op.

I dunno. However, I did find that I had a huge gaming bill on my account a few years ago. I don't game at all but i suspected my DS2 may have poached my CC number. However he vehemiently denied it, and I believed him as it was £100's and over several months.
I explained it to my CC bank and they readily restored my funds. I was very curious and they explained that it was very common and that fraudsters have ways of accessing CC details. I think that once they get in they milk it for what they can get.
In your case you allowed an open goal for the unscrupulous by not logging off your account. However, I think Prime should give you your money back alright. Tell them when you were in occupation of the holiday home and they will see that the excess billing was outside this period and reimburse you for what was run up by the new occupants. Give them evidence of your period of occupancy if they ask for it. Good Luck.

It sounds like a kid who has Netflix was looking for something to watch and didn’t understand how Amazon works. I suspect the family didn’t even realise. I don’t think that the owner would be able to pass on their details for you to claim against them as it would be a breach of privacy. I think contacting Amazon and changing your security, seeing if they will help take the items off your account, is best bet.

I think Amazon will refund you. They’ll be able to see you originally logged on at xxx location which you can show was your holiday cottage address. Provide a link to the booking or something showing when you were there. Explain the purchases happened after you left. I think they will just refund.

Agree this was probably just a kid flicking through stuff and then watching stuff not realising what the word purchase means.

That's irrelevant. What they do on holiday is their own affair.

Presumably they'll be delivered to OP? Wouldn't she have them by now?

Very naughty child? How about a very silly you?

A child isn't responsible for checking who's logged in on a streaming service!

It's your mistake - take responsibility.

I agree with the first paragraph. Isn't it possible that, as no-one could watch that much telly in a week, the HH owners have knowingly downloaded films to make the property seem more attractive...? Why is everyone assuming it was subsequent guests? I would contact the owners in the first instance...

Being honest.

The people who bought the movies etc, knew exactly what they were doing, clearly states it costs money to rent etc on prime and asks if you are sure. Check on amazon what the films were what time, let the letting agent know, perhaps they could email the culprits and see if they would pay something, cheeky wee fucks btw, unless it was the kids but I doubt it

I think the same too, if it was a younger child then it is quite easily done unintentionally if the Amazon settings don’t require a pin or password. My youngest managed to purchase something one time on our Amazon as he’d just clicked through and I didn’t notice until it was too late. We did change our settings after that, but I’m always nervous of accidental Amazon purchases on the tv now.

I would suspect the child in the holiday home has gone on unsupervised

As others have said, I would contact Amazon, and also go into your account settings so that purchases require a password

the HH owners have knowingly downloaded films to make the property seem more attractive...? Why is everyone assuming it was subsequent guests? I would contact the owners in the first instance

So the owners check the TV after every holiday in case someone has left their prime logged in in a cunning plan to download films then change all their listings to include that fact on the off chance that other future holidaymakers will be attracted by being able to watch Batman for free?

Has the OP come back with an update?

HH owners charge enough for their rentals that they really don't need to be pimping off their guests' Prime accounts, surely?

if it's on Prime surely you got an email first time? or did they do it all at once?

If they are all virtual, you can delete them from your account, then they can't see them. And it would only be useable on the rental, because to watch anywhere else they'd need your login details.

Amazon might be prepared to refund some of it and delete the content for you. But that's an expensive lesson.

Yep, as a HH owner I can confirm that bookings are through the roof due to having Batman available to view. I mean you know those handy filters that say "near beach", "near pub", "hot tub", the most used one is "Batman film available"

🙄

Yep, as a HH owner I can confirm that bookings are through the roof due to having Batman available to view. I mean you know those handy filters that say "near beach", "near pub", "hot tub", the most used one is "Batman film available"

this made me pmsl @Blarting

so @BroodleToodle have you contacted Amazon as been nearly a week since you posted

😂😂😂😂😂😂😂

Your fault. Police won't be interested. Bank won't be interested. You'll have to suck it up and learn from your mistake.
Many people would do what the other visitors did if it was available.
A costly lesson.

Definitely being unreasonable. Your account is your responsibility, that's why PIN are a thing. If you had one set up on your account then they would not have been able to run a bill up. It's unfair to ask the company to cover your losses tbh.

Comment of the year 😆😆😆