is this botch job? New kitchen

[Crappykitchen]

Would you be happy if the feet of your newly installed kitchen looked like this? New quartz worktop due to go in shortly, wickes installation manager thinks this is absolutely fine.

AIBU to think I should be getting a better install for a kitchen I have paid wickes £15,000 to supply and install?

@Crappykitchen

Yes kick boards will be installed. I get that it isn't going to look pretty but the legs are buckling and are stacked on bits of wood that are toppling over. The worktop is heavy and I'm not convinced they will take the weight.

The wonky legs I'd agree are an issue. The bits of wood are fairly common if you didn't get your floor levelled before installation.

It's an awful job that's been done - dirty, messy and lazy. I'd be hopping mad!

I'm in the midst of having my new kitchen fitted which has included a self-levelling latex screed being laid before the units were installed.

Underneath the units is spotlessly clean, and the legs firmly meet the levelled floor.

I really would not be happy with this. I had a new kitchen installed three years ago, which also cost £15k including fitting (by a local company, not Wickes). I paid for floor self- levelling and was annoyed that the kitchen fitters did not do the whole floor, but did patches were they thought it needed it. As a result, a couple of my plinths have slight gaps under them which spoils the look. Having said that, they did level the floor at the edge of the room where the cabinets go, so I’m assuming they did acknowledge that the floor needs to be level where the cabinets (and weight of the worktops) are resting.

It shouldn't need blocks of wood under the legs. Cabinet legs are ajustable.

That's what I've asked them to do, confirm in writing that the kitchen is in good enough condition to fit the quartz onto and the installation manager replied that its fine, I posted his reply up thread. Nobody will actually come out and look at it though, they are completely useless.

I've also contacted the worktop company that wickes subcontract to to confirm they are happy to install onto that mess

Looks like your kitchen floor has not been prepped properly.. the feet need to be sat on flat surface. Some padding under a foot is fine but this doesn’t look ideal. I would say the floor needs cleaning up, and then the feet could sit on the floor directly. Why are they not sat on the floor and instead on the blocks? I can see this has been done to raise the height but why? Either:

• your floor would have needed a self levelling finish to increase the height?
• the bar that the units clip to on the wall- has this been fitted too high? Possible reason for them needing to raise the units..

Without understanding the installation you have paid for it’s hard to say but they could well have struggled if the floor is not level/clean/right height.

The bent foot is not normal no that is certain.
I would ask the builder why the feet are not sat on the floor directly and then adjusted to give a level worktop? The answer to this question changes a lot depending on what you have paid for. Xo

Shocking mess...

I wouldn't be paying anything until they'd corrected.

Ok re the blocks and levelling compound - we had this with our kitchen because they use a laser level to map out the worktops and ensure they are at the same height in all areas, the floor itself is often not level in older houses especially, whilst a self levelling compound will ‘find its level’ ie create a smooth surface enough for you to get a flat lay for the floor, it will not actually level off the floor if you see what I mean? I used to work for a flooring firm and was really surprised to discover that as it’s not what any person not in a trade would think from the language used at all. However, flooring should always either be laid last in a job OR right the way under your cupboards, the rubble left over and the buckled legs are not ok at all.

Our quote from wickes included for them to completely strip out the room, remove all existing tiles, floor levelling, plastering, electrics everything.

They stripped everything out, the room was plastered then they started installing the cabinets, THEN screeded the floor, so only part of the floor was screeded.

They then tiled the floor, but it was a complete bodge so had to be ripped up, that's what all the debris is the debris wasn't there when the units were installed.

I've attached a pic of the chappy tiling too

I wouldn't be happy with that, for the same reasons stated above.
Not hugely impressed with the blocks under the legs, just use longer legs, as those clearly don't fit. But using chipboard is taking the piss.
The legs are adjustable to accommodate an uneven floor, but they do need to be long enough to reach said floor.

That is a shocker of a job. Do not accept this level of work.

Did they not use spacers?! It’s not up to scratch I agree. Xo

I honestly don't think the floor was that uneven, our old appliances sat on it before the refit and we never had any issues or had to adjust the feet on anything, I actually think some of the legs may have been broken

The OP paid to have her floor levelled @JunoMcDuff

That flooring is terrible too.

You need to escalate your complaint. Put it on Twitter and I would want fixing and compensation

@Crappykitchen yeah they’ve messed that up and probably the only reason they did it in that order was to suit the trades themselves not because it’s the way it should have been done

Installation manager is the one has messed up

Sorry trying to feed baby while typing on phone - meant to add you should go over his head as he will not be interested in taking any accountability but it is his mess

The leg should be straight. The kick boards fix to the legs, don’t they, so will the attach if the legs aren’t straight.
And that tiling is shocking.

Husband just had a closer look, one foot is sitting on a gap where the extension floor that is concrete meets the wood floor of the house

It’s been a bodge from the start by the sounds of it. Infuriating

Shockingly bad. I bet theyve used unskilled labour without proper supervision due to current shortages.

Definitely messed up. Obviously should have done the screeding first and blimey, what does the tiler have against spacers? I wouldn’t be happy with what they’ve done, it’s not good enough.

Is it me or do those legs look really long for kitchen cupboards? Will the plinths be deep enough to cover the gap?

OP are the units set at the right height?