Most ridiculous complaint

[PumpkinKlNG]

I was in McDonald’s today (I know 😬) and a woman came in to complain to the manager that her food had dropped on the floor yesterday and was demanding her money back, she said it happened on the way home. Aibu to think this is the most ridiculous complaint? I was amazed someone would actually come back the following day to complain about that, has anyone else heard of a more ridiculous complaint?

@janj2301

Similar to the "oh, no bar code, then it's free" if I'd had a quid for everytime I'd heard that (B&Q famous for missing bar codes) I could retire

Morrisons did give me a free Danish pastry because it didn't have a bar code on it. I didn't ask, they just asked me if I knew the price and I said no and she said "In that case you get it for free."

I was with a colleague who complained about how lucky I was for the rest of the afternoon

My son worked in Pizza Hut part time when he was at college and he was always amazed at the ridiculous things people requested. One man came in and asked for fish and chips. When it was explained that the restaurant served pizzas and pasta (the clue was in the name), he then asked if they had pies or if they did a roast.

My father in law complained bitterly and repeatedly that he couldn’t get garlic bread at the Thai restaurant we took him to (and paid for). He assured us that he ALWAYS got garlic bread when he went there. (His wife said that he’d never eaten Thai food in his life.)

A lady phoned to complain that she broke her nail opening the push door into my shop 🙄

When I worked on a beauty counter I was helpfully Trying to match a customer to a foundation. The brand I worked for has several different foundations so I was asking her what her skin type was and what coverage she preferred. Stormed off & Told me she would find someone else who knew what they were talking about 🤷‍♀️

Same counter, I had just started a few weeks. Was very sick, had a fever and had practically, completely lost my voice but manager made me come in anyway as no one else would cover. A lady came in and asked for a particular product, I had never heard of it (turns out it was discontinued before I started) - it wasn't in my training books but I dutifully checked and double checked every drawer for it. Still nothing. Woman becoming very irritated with me at not having product / not knowing what product she meant / barely being able to understand me as my voice was gone. Started shouting at me that I wasn't capable of being left alone on the counter. I was trying so hard not to cry in front of her. She ended up buying something else, rung it up for her, swiped her card, got a signature, handed her purchase along with receipt. Said thank you & smiled as best I could and left to help someone else. Apparently she wasn't aware the transaction had ended and was waiting for 5 mins for me to “finish it”, then had another go at me in front of everyone. I cried. It was awful. Obviously I was very young then. Wish I could go back & stand-up for myself

@armanted

I had a Christmas job in M&S years ago, a man demanded a refund on a faulty jumper because a hole had suddenly appeared in the sleeve. I called the manager who discovered this particular jumper hadn't been stocked for 13 years.

They were probably thinking M&S still had a no-time limit refund policy like they did back in the 70s

They were probably thinking M&S still had a no-time limit refund policy like they did back in the 70s

That's still really taking it to extremes, though.

You might as well sue the butt off the maternity hospital where your grandma was born, because presumably owing to their 'gross medical negligence', she died - only 100 short years later

@home2012

I worked with a lady who always had something to complain about. We actually used to look forward to the day she came back from holiday to see what the issue had been. Once she came and and honestly these where her complaints

1. the plane had been too cold and the pilot couldn't put the heating up!

2. the Chinese restaurant near her hotel charges 20cent for sipping sauce

3. the waiter in the hotel brought her normal coke instead of Diet Coke once.

She actually emailed the travel agent and got a £20 voucher back in return. Just so ridiculous

I don't think it's right that you go for a meal and the restaurant charges you for sauce.

Also, i would send back full fat Coke if I wanted Diet Coke!

I've seen some fab ones as a Payroll Manager. But my all time favourite is "Dave who sits next to me got £10 more than me this month! Why is that"

Well love Dave probably worked overtime, has a different tax code, student loan, pays less pension etc etc. Then they are fuming because I won't give them a breakdown of Dave's pay. 🤦🏼‍♀️

Similar to the "oh, no bar code, then it's free" if I'd had a quid for everytime I'd heard that (B&Q famous for missing bar codes) I could retire

I used to get this all the time when I was working in an off license when I was student. Some first year law undergraduate would come in and look for a bottle of wine where the pound number had fallen off the price (or they had removed it) and then demand you had to sell it to them for 99p. I had some awesome arguments with some self righteous little smug twats who were reduced to using the "have you ever heard the expression the customer is always right" to which I would usually reply "yes, but in my experience not only is the customer frequently wrong they can be a right cunt too"

Used to get a few odd ones when working in hotels…
Triangular bit of plastic in their bread roll, which they had obviously had in their mouth and tried to put in my hand - turned out to be the corner from their butter packet
Baby crying in someone else’s room
Bats outside - we were in a conservation area, but in any case they were swallows
We wouldn’t serve them alcohol at the bar - because the fire alarm was going off in that part of the hotel and we were trying to deal with the fire brigade. Those two nice chaps then set off a fire alarm in the residential part of the hotel 5 mins later. Couldn’t actually prove it as no corridor cameras but there was a break point broken on their corridor and they were the only people who’d been up and about making a nuisance of themselves at 3am.
I do not miss that life.

I don't know the correct legal definition but the displayed price either on a sticker on the item or a shelf label is an offer to sell it is not a legally binding agreement, so my manager said!!

'an invitation to treat'

@DillonPanthersTexas

'an invitation to treat'

Correct.

A shop can't make an offer to "all the world".

The price is an invitation to the customer to treat themselves to the item by making an offer to the shop to buy it at the marked price. Shop can accept the offer, or refuse to sell it if it's been wrongly priced.

(I KNEW that only-just-scraped-through "O"Level law 55 years ago would come in useful one day. Just hoping that the relevant legislation hasn't been changed in the last half century )

@readingismycardio

Years ago I worked for urban decay in debenhams and they had this limited edition palette vault (had all 3 eyeshadow palettes, naked 1, 2, 3). Just before Christmas. They sold out in less than 2 hours. Sooo, this lady storms in asking for the vault. We didn't have it. She threw a HUGE FIT, crying, stamping her foot telling me I ruined HER LIFE.

I can imagine that being my sister

Wasn't it Tesco some time ago who had a system glitch that meant £300 TVs were priced up as only £3?

Loads of people were outraged at their refusal to 'honour' what was so clearly an error - proven even further beyond any doubt by the fact that most of these complainers were wanting to buy 30 tellies in one go!

If it's a deliberate and continued attempt to deceive, it's probably a case for Trading Standards; but there's never any requirement to rip yourself off to 'honour' a very obvious mistake.

Financial adviser who had a reputation for being a nut job screaming g her head off because we couldn't provide a transfer value for previous day. She didn't care it was because of the terror attack on twin towers.

@HopeWish

Used to work at an opticians. Once had a woman phone up demanding she gets her glasses remade because she dyed her hair with the glasses on and the dye had stained the frame of the specs. Apparently this was all our fault as we should have told her that she couldn’t get hair dye on them (???).

I wear glasses permanently (only off for baths/showers and bedtime) and I would never wear them to dye my hair or get it done. There's no need! Bloody odd

Sorry if anyone posted this (I'm still on p9), but do people remember this? nypost.com/2018/01/10/woman-returns-dead-christmas-tree-to-costco-in-january/

I used to work in a supermarket and never will again. There were so many customers who would complain that the BOGOF offers weren't going through, because they were buy one get a different item free, but the massive signs spelling this out weren't good enough.
One customer complained about me when I'd asked her child to point out her mum so I could let the woman know her child was eating Kinder eggs from the shop display and could she possibly keep an eye on her child. I got a written warning for that

I used to work in a petrol station and I had a customer wanting to speak to my manager because the petrol we sold her didn't last as long as the petrol she bought from another station 🤷‍♀️
Apparently she put the same amount in at both but ours lasted 6 days and the other 7 so we must have a fault with our pumps🤣

I used to work on a customer care line for multiple products.

We had loads.

We had to investigate customer complaints. One that sticks out is a fella who said the Washing powder had ruined his dressing gown. He sent it in and it had poo crust on where your arse would be where he'd been scratching his unwiped arse through the dressing gown.

Another one actually, she said the powder had ruined her knickers. She sent in a few pairs of well worn knickers.

Fucking vile.

We had loads every day it just became the norm eventually.

@nancybotwinbloom that's incredibly grim!!

@janj2301

I don't know the correct legal definition but the displayed price either on a sticker on the item or a shelf label is an offer to sell it is not a legally binding agreement, so my manager said!!

Indeed! A price ticket or label is an offer to sell.

Thirty or so years ago I studied financial law.

The offer to sell is at the cash desk, the 'point of sale' in legal terms.

This explains why the rules are now muddied as M&S , up until around the 80s had a no quibble policy about the price on the label v the price at the till.
I believe that it was the only shop at that time , to give the purchaser , the benefit of the doubt.

Alas , due to M&S being so generous, other shops have followed suit.

I believe that the law still stands that the price at the till is the price that is offered and you, as the customer , can either accept or decline, with no further action.

Any complaint is at the discretion/ goodwill of the store.

Wrongly priced items do not warrant being charged at the incorrect price.

Wow these are funny, the cheap of some people.

Especially like the one about the parrot 😳

Don't you mean the...ahem...cheep. 🐤

@BlueLobelia

Actually, I made an insane complaint to the BBC about 12 years ago.

In my defence I was newly post partum and in the midst of PND. The BBC had a radio play about a (from memory) a mother worrying about her infant not gaining weight and she fed it royal jelly and over time it turned into an insectoid.

I wrote to the BBC saying it was irresponsible because everyone knew babies should not be given bee products because everyone knew it might cause anaphylaxis and as the national broadcaster and all that they had a duty of care.

I was thinking about this other day, and felt [cringe]

That's not a radio play, that an episode of Tales of the Unexpected. And it's the dad that does it. The episode is called Royal Jelly