Most ridiculous complaint

[PumpkinKlNG]

I was in McDonald’s today (I know 😬) and a woman came in to complain to the manager that her food had dropped on the floor yesterday and was demanding her money back, she said it happened on the way home. Aibu to think this is the most ridiculous complaint? I was amazed someone would actually come back the following day to complain about that, has anyone else heard of a more ridiculous complaint?

@StMarysKettle

The smaller herb post really got my goat. That's the worst sort of customer, one who is trying to make a "joke" at your shop's expense. I don't give a fuck mate just eat your pudding instead of trying to be clever. Nobody is impressed.

Yes, and all it really achieves is the person doing it feeling superior at the expense of the person who's the butt of the joke, because you'd have to be pretty naive to think that the people who run these places actually listen to their staff when they respect them so little anyway to give them the bare minimum in training, wages and job benefits. So if you're doing stuff like that to the people serving you all you're achieving is making someone else feel like shit, who can do nothing about it. Bravo 👏👏👏

I do agree that, sometimes, you can be 100% 'right' but you have to ask yourself whether it's worth it over such a trivial thing.

Also, as a customer, who has chosen to go out for a special meal, you're already in a great position of power and the minimum-wage young people serving you aren't really up for exuberant bonhomie or a hearty chuckle about the absurdities of life - they just want to get on with earning their pittance over a long, tiring shift and then go home.

Ah the joys of retail. Back in the mists of time I worked in Marks doing a Thursday evening and Saturday. I had just turned 16 and probably looked about 12. As I walked across the floor a man came up to me and asked where he could find a cup with chocolates in it. I suggested probably homeware, it being a cup. I made my way to my till in the food department.
In those days shops were rammed at Christmas and there weren't bar codes so queues were long at the tills. I could see this man at my till about 6 customers down, clearly frothing. When he got to the front he started ranting at me, about how he had found what he wanted in the food department and how stupid I personally was. It really upset me.
However, over came the supervisor. Pointed out to nasty man that I had made an educated guess, it was very busy. I was clearly very young and she did not appreciate him talking to her young staff in this way, and whilst thanking him for his purchase would he kindly like to move or would he like her to escort him from the premises?
And that is the difference between retail in the 1980s and 2000s. Both my daughters were called the c word by customers. The supervisor on both times apologised to the customer.

We’ve had a run or arsehole customers this week. Fortunately my bosses are very supportive and always have my back. We give each other shit, but they will not put up with customers treating us badly.

We go above and beyond for our customers and most are very lovely and appreciative.

We lent one of our very expensive products to a customer as a favour, free of charge - ranted at me because we hadn’t had it professionally valeted or added any homely touches

Another customer called me an “incompetent cunt” via email after I added interest to his unpaid invoice. We’d been chasing for weeks and he was ignoring emails, phone calls and 1 previous signed for letter - I always forward the same email so you can see the dates and previous messages. We sent him a final signed for letter adding interest before we moved to court action. He emailed to say I hadn’t sent him his invoice before - while replying to the message string with all my previous messages.

Another customer ranting at me because something didn’t work properly. I told him to bring it in and someone would have a look at it. When he arrived, it worked perfectly, he just hadn’t switched it on. We would normally let stuff like that go, but he was so spectacularly rude that my boss invoiced him for an hour’s labour.

And finally, a very lovely (not) lady this morning who arrived at 8:30 am, 2 and a half hours early for an appointment and then kicked off because

• we weren’t open when she arrived and had to sit in her car for 30 minutes (we don’t open until 9)

• the person she was booked to see hadn’t arrived yet (again, we don’t open until 9)

• the person she was booked to see couldn’t actually see her then anyway as she had another pre-booked customer appointment - customer couldn’t see why she shouldn’t be seen first. Insisted on sitting in our customer room while the other customer “pushed in”

• didn’t like the coffee I made her

• I didn’t offer her any biscuits

• then huffed and puffed and stomped around the waiting room, making loud phone calls bitching about how terrible our customer service was and how awful and incompetent we all were

My boss chucked her out.

One customer let rip at a sales assistant in John Lewis about how they should be 'ashamed of themselves' for not having more money off on Black Friday. Like the sales assistant made that choice ...

I used to work for a right nasty bastard boss. He would regularly lose staff to them walking out in tears. Thing is, I'd worked there from age 11 (cash in hand washing up in the kitchen initially then waitress when older) and was quite used to him swearing and shouting like Gordon Ramsay. Awful to work for (for some) but there was no better boss to have when a customer tried to make a dodgy complaint.

It was a very busy restaurant with lots of regulars. One evening a regular and good pal came up and handed me a napkin with a bunch of complaints written down. He and his missus had been cracking up listening to a table of 6 next to them waiting to be seated. They were having a drink and deciding who was going to say what to get money off their meals. I thanked him and gave boss the napkin and story. He took down their car registrations and told me to check on the table regularly, making sure to ask them as I placed the food down and to make a second check after they'd eaten a few bites of each meal. All were happy.

At the end, after eating plenty the complaints started. I didn't even get a chance to get my boss as he strolled up, slammed the napkin down and asked who was saying which complaint. He then told them that they needed to pay up every penny immediately or he would be calling the police. He was quite threatening when he yelled so they only tried to argue for about half a second, paid up and ran out.

Not really a complaint as such - I've been selling on eBay for years and have always had 100% positive feedback. A couple of years ago I sold a lovely vintage dress in beautiful condition with a really unusual back fastening/detail. I made a big thing of describing it in the listing and took lots of photos of it because it was the main feature of the dress. Even so, the buyer left me negative feedback with the comment 'Dress had weird back which I will have to pay to alter'. Looking through the feedback she'd left for others, leaving petty negative feedback seemed to be a regular occurrence.

alloalloallo

How on earth do people like appointment 'lady' grow physically from toddler stage to full-grown adult without ever maturing one tiny little bit in the meantime?!

We were in a fantastic farm shop with a cafe in Boscastle some years ago now and there was a table of hoorays - probably in their 60s: red trousers, salmon shirts, statement scarves (it was August) etc. They'd ordered and been waiting about 20 minutes, when one of them strutted defiantly over to the desk and demanded to know how much longer they were expected to wait as "we are quite literally starving over here".

The manager/proprieter (a truly lovely lady) tried to tell them that it wasn't a McDonalds and that all meals were freshly cooked/prepared to order, but they still all sat there huffing and puffing about 'disgraceful service'. Their food actually came out very soon after that - not as any result of their moaning, but because that was the normal time it took to be ready.

The best bit was the prolonged look a young lad of about 7 or 8 shot their table, clearly thinking how terribly rude they were, whilst he (like everybody else there) was sitting nicely and behaving properly!

On a holiday in Mexico when a couple complained to the Travel Rep about the minor earthquake the night before!

My former boss returned an anniversary card which he’d signed because he was supposed to buy a birthday card. The shop actually let him keep it and gave him a birthday card for free!

@WeBuiltThisBuffetOnSausageRoll

We were in a fantastic farm shop with a cafe in Boscastle some years ago now and there was a table of hoorays - probably in their 60s: red trousers, salmon shirts, statement scarves (it was August) etc. They'd ordered and been waiting about 20 minutes, when one of them strutted defiantly over to the desk and demanded to know how much longer they were expected to wait as "we are quite literally starving over here".

The manager/proprieter (a truly lovely lady) tried to tell them that it wasn't a McDonalds and that all meals were freshly cooked/prepared to order, but they still all sat there huffing and puffing about 'disgraceful service'. Their food actually came out very soon after that - not as any result of their moaning, but because that was the normal time it took to be ready.

The best bit was the prolonged look a young lad of about 7 or 8 shot their table, clearly thinking how terribly rude they were, whilst he (like everybody else there) was sitting nicely and behaving properly!

I bloody love Boscastle. So many lovely memories of that place.

Excellent work. Do you watch Line of Duty?

So bonkers. I would have been lost if my Dh wasn’t in the job! 🤣

@Tooshytoshine

I worked in a famous chicken restaurant.

Customers would quite regularly complain that they had ordered the whole chicken but had only received two legs not four.

I would have to politely tell them a chicken only has two legs...

I was working in a retail shop in London, the phone rang so I answered it and it was our Head Office. A customer had called them, and was furious, to complain that it was past the opening time and the store was still shut. We had probably been open an hour or so at this point. HO said the customer was still waiting outside on the phone to them. I looked at the CCTV.
The customer was trying to walk through a window.... a big sheet of glass, about 1m away from the actual door. I hate people.

I bloody love Boscastle. So many lovely memories of that place.
I've still got 3 mugs I bought from the pottery there in 1977!

Omg @Clearbloo did they actually come in or scuttle off in embarrassment? I would have loved to have opened the door and popped my head out to tell them how to enter the building

@Whenitsjustyourclockreading505
Came in, brazen as anything. Nothing wrong at all!

Also had someone who bought a (clearly stated approx. On the box) 2200 box of screws, proceeded to empty it out on the counter and count them. 14 screws short so wanted a new box. Got them another and they did the same thing again couple of screws short. I offered to make up the difference by giving them a few screws. Nope! They wanted a refund, and wrote a complaint to HO.

Someone bought their dog to see me with an abscess in its foot...I lanced it and got a grass seed out (with pain relief obviously). She called me inhumane and incompetent because I didn’t ask her if I could take the grass seed out of the dogs foot

@Clearbloo

I was working in a retail shop in London, the phone rang so I answered it and it was our Head Office. A customer had called them, and was furious, to complain that it was past the opening time and the store was still shut. We had probably been open an hour or so at this point. HO said the customer was still waiting outside on the phone to them. I looked at the CCTV. The customer was trying to walk through a window.... a big sheet of glass, about 1m away from the actual door. I hate people.

😂😂😂

Please tell us how this one ended!!

I used to be a holiday rep, enough said....

@StMarysKettle

The smaller herb post really got my goat. That's the worst sort of customer, one who is trying to make a "joke" at your shop's expense. I don't give a fuck mate just eat your pudding instead of trying to be clever. Nobody is impressed.

This ^.

It's not remotely amusing and if there's one thing worse than the serial complainer it's the desperately unfunny 'havin' a larf' brigade who play this sort of game.

@Clearbloo

I was working in a retail shop in London, the phone rang so I answered it and it was our Head Office. A customer had called them, and was furious, to complain that it was past the opening time and the store was still shut. We had probably been open an hour or so at this point. HO said the customer was still waiting outside on the phone to them. I looked at the CCTV. The customer was trying to walk through a window.... a big sheet of glass, about 1m away from the actual door. I hate people.

Similar to this we once had a woman walk full speed straight into one of our huge windows. She complained it wasn’t obvious that it was a window & dangerous. When I pointed out she had shoved 2 mannequins out of the way to do it she said she thought they were just people standing in the way. Fair enough - apart from the mannequins didn’t have heads!

The 'harving a laugh' comment has made me think of the folk in pubs who say 'discount for cash?' when paying for drinks (as if I had any control over the pricing at all). Just pay up FFS.

Similar to the "oh, no bar code, then it's free" if I'd had a quid for everytime I'd heard that (B&Q famous for missing bar codes) I could retire