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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Most ridiculous complaint

663 replies

PumpkinKlNG · 17/08/2021 10:01

I was in McDonald’s today (I know 😬) and a woman came in to complain to the manager that her food had dropped on the floor yesterday and was demanding her money back, she said it happened on the way home. Aibu to think this is the most ridiculous complaint? I was amazed someone would actually come back the following day to complain about that, has anyone else heard of a more ridiculous complaint?

OP posts:
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EthelMerman · 19/08/2021 18:36

@FlumpyLump

When I used to volunteer in a charity shop, I was often asked if we had the particular item of clothing they were holding in a different colour or size. Some people would actually get really huffy when I said no, everything is donated and it is what it is. Also, a bit off topic, a man once came in with a little black bag to donate (we accepted donations to sort through later), he walked out and when I opened the bag, it was full of shit. Actual shit. BlushConfused
@FlumpyLump people are so grim.

My eldest volunteers in a charity shop, they had a black bag donated, on inspection it was filled with single socks and what they assumed was a butt plug. 🤢 (not envy)

slashlover · 19/08/2021 19:32

@ThinWomansBrain

A complaint I made (which was taken seriously) but a friend thought was weird was complaining to a sexual health clinic that their "menu" for declaring sexuality on the diversity monitoring form didn't include asexual. -(gynae issue)
I've done stuff like that before, fed up of the options heterosexual, gay, lesbian, bi or Prefer not to Say. Angry
OoglyMoogly · 19/08/2021 19:59

@Lincslady53

“OoglyMoogly
@Bogeyes

TTD Taste the difference
HCB Hot Cross Bund

At a guess grin
Excellent work. Do you watch Line of Duty?

Oh yes. I also watch Only Connect -missing vowels round Wink

Pazuzu · 19/08/2021 20:44

Haven't had anyone that nutty but a former manager was sublime with the complainers. She'd stay utterly calm and polite with them. Unfailingly so. Used to wind them up something ridiculous. It was a gift. Occasionally she'd put it on speaker phone and the office stopped dead as she was an absolute genius at staying very, very polite at them.

GetOffThatPhone · 19/08/2021 20:56

@KatherineJaneway

Not a complaint but a customer was desperate to pay for some knickers as we were evacuating out store due to a bomb going off nearby. She just kept waving the knickers and her money about until I had a stern word with her and she realised that buying new knickers was not as important as the safety of her and the other customers.
To be fair I could see why a bomb going off would necessitate a new pair of knickers.
SchadenfreudePersonified · 19/08/2021 21:03

Wasting food and stuff's time for not a funny joke.

Nor is false advertising.

SchadenfreudePersonified · 19/08/2021 21:04

[quote ThinWomansBrain]@Boredmotherofone - Management Consultant type of role - businesses paying the organisation about £1k daily for his time to tell them how to organise their business FFSShock[/quote]
Don't talk to me about consultants . . . .

Angry Angry Angry

SchadenfreudePersonified · 19/08/2021 21:16

I used to be amazing at the teddy grabbing machines - even to the point of expectantly taking an empty bin bag with me on school trips to Alton Towers and bringing it back nearly full (never cared about the rides) blush - but then, other than the odd rogue one, grabbing machines just about everywhere were fair and it was possible to win in two or three goes with a keen eye and a steady hand.

We used to go camping (half a century ago). One year there was a lad (about 12) in the tent next to us who was ACE at these machines. He had a tiny toddler sister (about 18m - 2 years), and at the end of our week she had just about disappeared under various teddies, bunnies and duckies etc. She sat on a blanket outside of their tent under a mountain of the things. Grin

GetOffThatPhone · 19/08/2021 21:17

Can we have a thread about consultants. I've always suspected its money for old rope. Don't know if that's fair or not.

Sparklesocks · 19/08/2021 21:25

Used to work in a bar/nightclub and got all sorts:

A woman once complained that she didn’t like the colour of the sofas in the lounge bit. She was completely sober by the way.

A man once complained that I hadn’t warned him that Strongbow was cider and not beer.

Another man kicked off when we only had the beer he wanted in bottle form, and not on draught.

A girl (young in fairness) was eyeing the shelf of liqueurs we had behind the bar. We rarely sold much of them as we didn’t do cocktails and customers didn’t tend to order a liqueur as their main drink unless it’s something like kahlua, or occasionally mix one with lemonade etc. She asked me about them and what they were so I told her they were liqueurs, normally used in cocktails and were often 20-25% proof etc.

She asked for a blue curacao with ice. I told her it wasn’t really a drink people ordered straight as it was normally part of a cocktail but she insisted. So I poured the standard measure and gave it to her over ice.

Anyway she went mad. Saying how tiny the amount id given her was and I was mugging her off and ripping her off. I tried to explain that liqueurs are served as standard 25-35ml and just was a normal measure but she wasn’t having it. She said she expected at least half a glass. Eventually after much kicking off my manager was able to make her understand that blue curacao was served in that measure in bars, and wasn’t just poured to the top like a WKD.

I know when you’re young and new to bar/clubbing you might not know what’s what with drinks yet, but doesn’t mean the bar staff are actively trying to rip you of!

SchadenfreudePersonified · 19/08/2021 21:27

@GetOffThatPhone

Can we have a thread about consultants. I've always suspected its money for old rope. Don't know if that's fair or not.
It's more than fair!

In my experience they come in, spout a load of uninspired derivative shte, "re-design" the office systems and then disappear with their big fat checks, never to be seen again (until the next time, when they come back spouting crap about INFJ or summat).

Always a load of bollox, never does anything good, but lets the bosses tick a few boxes . . .

*cock everything up

GetOffThatPhone · 19/08/2021 21:36

I suspected as much. I once did some work for a consultancy firm and while I was very happy with the renumeration I thought the project itself was a load of old bullshit.

Tooshytoshine · 19/08/2021 21:41

I worked in a famous chicken restaurant.

Customers would quite regularly complain that they had ordered the whole chicken but had only received two legs not four.

I would have to politely tell them a chicken only has two legs...

BecauseMyRingBurnsSheila · 19/08/2021 22:23

@GetOffThatPhone

Can we have a thread about consultants. I've always suspected its money for old rope. Don't know if that's fair or not.
100% agree. I've worked in 2 places that used consultants (public and charity sector).

Not meaning to blow my own trumpet but the consultants only ever came back with the recommendations I had previously made (service improvement research) but with snappier PowerPoints. So much so my previous boss actually recommended I quit and set up a consultancy so she could hire me and the business would actually listen to me! I declined but I was tempted!

GetOffThatPhone · 19/08/2021 22:47

@BecauseMyRingBurnsSheila
It's all smoke and mirrors isn't it.

WeBuiltThisBuffetOnSausageRoll · 19/08/2021 22:55

We used to go camping (half a century ago). One year there was a lad (about 12) in the tent next to us who was ACE at these machines. He had a tiny toddler sister (about 18m - 2 years), and at the end of our week she had just about disappeared under various teddies, bunnies and duckies etc. She sat on a blanket outside of their tent under a mountain of the things.

Aaaaaah, bless Grin

WeBuiltThisBuffetOnSausageRoll · 19/08/2021 22:56

To be fair I could see why a bomb going off would necessitate a new pair of knickers.

Grin Grin Grin

SnoopyLights · 20/08/2021 08:19

[quote TheRebelle]@DingDongThongs I think you can refuse to accept £300 in pennies, I think you only HAVE to accept up to £20 in coppers, £300 is taking the piss, she should’ve taken it to the bank in those little bags and they can just weigh it.[/quote]
I once took a lot of bags of change into the bank and they refused to change it all in one go because it "builds the queue up."

I was the only person there and had taken it when I thought the bank would be quiet. So I asked them to change as much as they could in one go, then left the counter, walked back around the queueing system and went back to the same women to change the lot next bags, then back around again for a third go. Nobody else arrived in that time to queue. Five times around to change all of it and by the end the security guard was laughing and I think the woman behind the counter had started to realise how stupid the whole situation was, she'd started to look very embarrassed.

It wasn't even my money, my mum had asked me to take it in for her, she had been saving up her change for my brother's kids all year and they were going on holiday so she wanted them to have 'proper money' to take with them.

StMarysKettle · 20/08/2021 08:22

The smaller herb post really got my goat. That's the worst sort of customer, one who is trying to make a "joke" at your shop's expense. I don't give a fuck mate just eat your pudding instead of trying to be clever. Nobody is impressed.

Bargebill19 · 20/08/2021 08:28

1980s retail. I called a middle aged lady Ma’am. As in “thank you for your custom ma’am”. She complained I should have used her first name.
Yep apparently I should have been a mind reader and know every customers first name. (It was WH Smith’s. )

Shade17 · 20/08/2021 09:08

I worked in Argos as a young Mum. One customer complained against me when I was slow. A young customer had come in and saved £300.00 in pennies for a 32 HD TV... I wasn't allowed to refuse her as it was legal tender. Apparently she'd saved all year. I told her well done.

Whoever told you that was talking out of their arse. Legal tender has nothing to do with buying something in a shop and you can refuse whatever you like as a payment method.

8misskitty8 · 20/08/2021 09:41

I worked in Argos the year of the tellytubbies. We had customers accuse us of stealing them for ourselves. We got some tinky winkys in stock and customers were furious that we didn’t have Lala or po, some came from miles away and went crazy. One of my colleagues on the collection point was grabbed by the shirt and pulled over the counter.
It was awful, place was heaving.

Every Christmas I worked in retail I had ruined countless people’s christmas due to latest must have toy not being in stock or daring to go home at the end of my shift/ store close time Christmas Eve.

iklboo · 20/08/2021 09:59

The smaller herb post really got my goat. That's the worst sort of customer, one who is trying to make a "joke" at your shop's expense. I don't give a fuck mate just eat your pudding instead of trying to be clever. Nobody is impressed.

Me too. The minute the waitress offered to swap / take the food back is the time you say 'oh, I was only pulling your leg, sorry. Don't worry about it, everything is fine!'

WeBuiltThisBuffetOnSausageRoll · 20/08/2021 10:07

We did 'complain' once, many years ago, when we went to one of our favourite pub/restaurants that had just started doing Sunday roasts. Their poster advertised them as being served 'with a mountain of Yorkie puds' - but then the meals came with just one small YP. We good-naturedly challenged it, and the man brought out another big plate of Yorkshire puddings for us with no ill-feeling or drama.

All bidders for more juicy details of my explosive, sensational real-life story that I would have to make up: please form a queue here Grin

WeBuiltThisBuffetOnSausageRoll · 20/08/2021 10:07

strikeout fail!

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