New tenants are refusing to hand over my daughter’s parcels

[PerseverancePays]

My daughter ordered £200 worth of clothes for herself and her baby from Next and forgot to put her new address on the order form. The courier has sent a photo of the door opened to her old flat with a man’s leg showing accepting the parcels. She asked her upstairs neighbour to pop down and get the parcels and hang on to them until I can get round there, but the new tenants have point blank said they’ve not had any parcels delivered !
I’m going round there tomorrow morning to show them the picture of them receiving them and seeing what they have to say about that.
If they still refuse, which is daylight robbery, would the police take any notice at all?
I’m also a bit nervous as I’m a short and small woman and easily intimidated. WWYD?

@User56439876

They did the best thing as they didn't know whether it was a scam as they didn't know who the person was that the parcel was for or the person who knocked to collect it. I take in parcels for neighbours but I do recognise them all even if I don't know them. Good that it is all resolved.

They still shouldn't have lied when the neighbour originally visited. Claiming not to have received any parcel invites suspicion. "If we receive anything with someone else's name on, we return it to sender" is the right thing to say.

They still shouldn't have lied when the neighbour originally visited. Claiming not to have received any parcel invites suspicion

You don't know that it was a lie though.

It could be that tenant A accepted it and didn't mention it to tenant B, so when the neighbour came to the door and spoke to B, they were not lying when they said they had not received a parcel. Or the tenants could have friends/family helping them get moved in and one of those people were the one to accept the parcel without mentioning it to the tenants.

When I moved last year I had an overlap of a couple of weeks with my old flat so decided to paint/lay carpets before I moved my stuff in (it is HA and let's just say the previous tenant had not left it in the best condition). I had family members helping and was ordering homeware/furniture stuff so there were parcels arriving all the time. There were often days when I was working and when I'd go back there would be a pile of parcels in the corner that my mum hadn't mentioned had arrived while she was painting the hallway the previous day.

Equally, they may have lied but depending on how the neighbour presented themselves they may have had good reason to - if someone came to my door and said "Hi, I'm your neighbour, the previous tenant had a parcel delivered here by mistake. She asked me to collect it and keep hold of it for her so if you could just hand over the parcel to me that would be great" then I would be denying all knowledge of a parcel until I had had a chance to verify any of the facts as it just seems a bit of a weird situation.

Except you did accuse them of theft.

@LawnFever

Yep thought they were up to no good denying they'd received it. It wasn't random.

Small claims court. The tenant knows the goods did not belong to them and have withheld them. Contact the delivery company and ask their advice. They must come across this all the time.

@Disneycharacter

Small claims court. The tenant knows the goods did not belong to them and have withheld them. Contact the delivery company and ask their advice. They must come across this all the time.

Seriously?

@Disneycharacter

Small claims court. The tenant knows the goods did not belong to them and have withheld them. Contact the delivery company and ask their advice. They must come across this all the time.

RTFT

@sunglassesonthetable

Except you did accuse them of theft.

@LawnFever

Yep thought they were up to no good denying they'd received it. It wasn't random.

Tenant one takes in parcel, puts it to one side, forgets about it (just moved house, lots going on, possibly still unpacking etc)

Tenant twos answers the door, knows nothing about the parcel, doesn’t know the person who’s asking and they claim not to even be who this parcel is addressed to.

Notes passed through door claiming to be from the mother of person named on parcel.

New tenants think it’s possibly all a bit suspicious, return parcel to sender.


*Tenant one takes in parcel, puts it to one side, forgets about it (just moved house, lots going on, possibly still unpacking etc)

Tenant twos answers the door, knows nothing about the parcel, doesn’t know the person who’s asking and they claim not to even be who this parcel is addressed to.

Notes passed through door claiming to be from the mother of person named on parcel.

New tenants think it’s possibly all a bit suspicious, return parcel to sender.*

Excellent result. 👍🏻😀

All sorted. @LawnFever