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AIBU?

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Original poster

New tenants are refusing to hand over my daughter’s parcels

334 replies

PerseverancePays · 27/07/2021 21:42

My daughter ordered £200 worth of clothes for herself and her baby from Next and forgot to put her new address on the order form. The courier has sent a photo of the door opened to her old flat with a man’s leg showing accepting the parcels. She asked her upstairs neighbour to pop down and get the parcels and hang on to them until I can get round there, but the new tenants have point blank said they’ve not had any parcels delivered !
I’m going round there tomorrow morning to show them the picture of them receiving them and seeing what they have to say about that.
If they still refuse, which is daylight robbery, would the police take any notice at all?
I’m also a bit nervous as I’m a short and small woman and easily intimidated. WWYD?

OP posts:
purplebunny2012 · 29/07/2021 18:38

@boogiewithasuitcase

Next time your DD orders anything online, she should put in the directions box 'If I am out do NOT deliver to Number 13' (or whatever the neighbour's house number/name is)l
You've completely read the thread wrong, congratulations
MakeMathsFun · 29/07/2021 18:48

It could be that a different adult received the parcel, so the tenant might not know about it yet. Just go round with the photo, all friendly like, and say that somebody must have put it to one side for you. Also, double check that the photo is of exactly the right front door. Maybe another residence looks identical. Often couriers deliver to the wrong address.

As for all those comments from people who say that the Police won't be interested - just ignore them. The fact of the matter is that goods were ordered to that address with your daughter's name. It often happens with tenants changing. The goods belong to your daughter, not to them, so if you did take legal action, then the law is on your side. First speak with them. If they still refuse then phone Citizen's advice.

purplebunny2012 · 29/07/2021 18:49

@SarahAndQuack

How much else have they been patiently fielding for your daughter?

I've lived in several houses where the previous tenants 'forgot' (didn't bother) to change their address, and after a week or two of being their unpaid PA service, I got fed up.

It's perfectly possible the new tenants are just returning everything to sender, and don't want to get involved in your DD expecting them to hold onto parcels for them.

Wouldn't they just refuse the deliveries?
purplebunny2012 · 29/07/2021 18:57

@NekoShiro

Was it supposed to be signed for? Email the courier because they should of done some kind of check if they were bothering with photographing it
Couriers still won't let you sign for parcels because of covid
Immaculatemisconception · 29/07/2021 19:02

@Googlewasmyidea1

Jeez, there's some cold people on here! She put the wrong address by mistake, that doesn't entitle them to steal the parcels
This ^

Put your big girl pants on @PerseverancePays and be assertive when you go round there. Don't be aggressive, just stand your ground and don't leave without your daughter's stuff.

sunglassesonthetable · 29/07/2021 19:14

*It's perfectly possible the new tenants are just returning everything to sender, and don't want to get involved in your DD expecting them to hold onto parcels for them.

@SarahAndQuack*

DD would be perfectly happy if goods were returned to sender. She'd be refunded and could buy the stuff again.

She isn't expecting the tenants to hold onto parcels for her. Just not steal them.

You're a bundle of neighbourly joy aren't you.

spinningspaniels · 29/07/2021 19:16

I have lots of Next parcels Blush and there are rarely return labels in them. Most of the time you need to arrange a return online through your account.

You've been well and truly had, I think.

purplebunny2012 · 29/07/2021 19:17

@Mandalay246

Yes melj1213 that all makes perfect sense, but in this case it was a parcel. No-one opens a parcel by mistake (except maybe if they were expecting one, but I certainly always check the name on it before opening). And in this case the receiver of the parcel is denying they ever received one, despite evidence to the contrary, so it's a lie and theft.
My husband has opened my parcels in error twice! I wish he'd check the name first
cherish123 · 29/07/2021 19:31

Did she not put a redirection on?

Are they her tenants? If so could she phone them? She should go round and show them the photo, threaten them with the police. The police may intervene and ask them if they received it. They would be brazen to keep up the lie. Otherwise, I am afraid she will have to clock it up to experience.

cherish123 · 29/07/2021 19:32

*Chalk it up as

sunglassesonthetable · 29/07/2021 19:35

*Why should Next 'sort this out'? They've done nothing wrong, nor has the delivery company. Too often companies, and banks, are expected to act as a sort of insurance company for the incompetent

*@JudgeJ**

Sorry to bang on but keep thinking about this ridiculous comment.

Like " companies and banks" are never incompetent. oh Nooooo. oooo course not...

Do you ever watch the news @JudgeJ ? Rather than picking up the slack "companies and banks" are OFTEN MASSIVELY more incompetent than just putting in the odd wrong address....

LawnFever · 29/07/2021 19:38

@cherish123

Did she not put a redirection on?

Are they her tenants? If so could she phone them? She should go round and show them the photo, threaten them with the police. The police may intervene and ask them if they received it. They would be brazen to keep up the lie. Otherwise, I am afraid she will have to clock it up to experience.

No, she was renting the flat and moved, they now rent it, not from her.

The daughter lives 300 miles away now…

LawnFever · 29/07/2021 19:42

@sunglassesonthetable

*It's perfectly possible the new tenants are just returning everything to sender, and don't want to get involved in your DD expecting them to hold onto parcels for them.

*@SarahAndQuack**

DD would be perfectly happy if goods were returned to sender. She'd be refunded and could buy the stuff again.

She isn't expecting the tenants to hold onto parcels for her. Just not steal them.

You're a bundle of neighbourly joy aren't you.

Nobody knows they haven’t done just that and returned them to Next - the neighbour went round and they told them they’d returned the stuff, nothing more.

They haven’t even been asked for proof, and they haven’t refused to show proof.

Moon22 · 29/07/2021 19:46

How bloody rude!! What is wrong with some people?? I'd be fuming. Would it be worth your daughter asking her old landlord to have a word with the tennant. Might have more impact if he thinks the landlord will think he's a dreadful tennant.
I know it was your daughters mistake, but mistakes do happen. The parcel has her name on it abd its not unreasonable to want it. I think I probably would contact the police if it were me. You can't keep someone else's parcel ffs!!!!

clarehhh · 29/07/2021 19:59

If no joy try the small claims court?

expat101 · 29/07/2021 20:06

@Moon22

How bloody rude!! What is wrong with some people?? I'd be fuming. Would it be worth your daughter asking her old landlord to have a word with the tennant. Might have more impact if he thinks the landlord will think he's a dreadful tennant. I know it was your daughters mistake, but mistakes do happen. The parcel has her name on it abd its not unreasonable to want it. I think I probably would contact the police if it were me. You can't keep someone else's parcel ffs!!!!
I’m leaning towards involving the property manager too.

However I think the poster needs to go there first. If they say they didn’t receive it, then I would say righto, I will take it up with the PM and provide the photo that was given to us by courier company.

FabianK · 29/07/2021 20:15

Lots of people assuming they have kept the parcel.

ThistleTits · 29/07/2021 20:39

@endofjune

Obviously the DD made a mistake but I’m not sure it’s as simple as oh, her fault.

I might make a mistake by leaving my purse at the shop but it’s still theft if someone takes it.

It's like "theft by finding".
sunglassesonthetable · 29/07/2021 20:53

They haven’t even been asked for proof, and they haven’t refused to show proof.

Nope @SarahAndQuack it was not a police interview 🙄 but personally I think your average person would say when asked for the parcel and if they'd returned it "oh here's the receipt ". 🤷‍♀️ Not a big leap really.

LoisLane66 · 29/07/2021 20:54

If the address Next have on your account is the one where the parcel was sent, you have no right to a refund.
The address is key, the name of the occupant is not.

PepsiMaxCherry · 29/07/2021 20:55

@PerseverancePays

Ask your daughter if she has confirmation of return. Next are really good with sending emails confirmation returns pretty much straight away, they also send texts to confirm. They could be lying

purplebunny2012 · 29/07/2021 20:58

@DewDew83

Well, having now seem the update, obviously it is not theft if they have returned the item to the sender.
if being the key word. Maybe they just wanted neighbour off their back
sunglassesonthetable · 29/07/2021 20:58

If the address Next have on your account is the one where the parcel was sent, you have no right to a refund.
The address is key, the name of the occupant is not.

Possibly. But there are posters on here who have been refunded in these circumstances.

LoisLane66 · 29/07/2021 21:28

Believe me. The police won't be in the least bit interested. All that matters is that the courier diverted it to the correct address. It was not signed for.
The occupant could we say that when they realised it wasn't for them or a family member, they left it outside their front door in case the courier came back, which is not illegal.
It's a civil matter. Police don't interfere in civil matters. It isn't theft. It was delivered not stolen.
Good luck with getting anything out of Next.
In 2016/17 someone in Wales used my name and DOB to buy £1000s of goods via Next Directory and had them delivered to their address in Wales. I live in England 340 miles away and don't know the person.
First I heard was a debt collectors letter then more from other DC companies, 18 letters in total. I don't have an account with them nor do I shop there.
I contacted all the credit ref agencies to see if my 'excellent' credit report was 'spoilt' and paid £20 to CIFAS to put a 2year marker (C1) on my account so that a password was needed if someone tried to take out credit in my name.
Next wouldn't play ball as they don't routinely check whether the name on the debit or credit card used, matches the name given as the account holder. Their Ts & Cs only state that they MAY make checks but rarely do.
I reported to Action Fraud (useless) made a statement to local police and spoke to Dyffd Powys police but it's a civil matter.
I found out (through digging) that it was a person who worked in the public sector who had access to that kind of limited info and had contacts in England who shared.
I paid £10 to Next for everything they had on file (FOI) which they sent, including phone calls made during my investigation which were included on a cd.
I took the individual to the County Court and got costs and compensation but it took me 14 months.
Anyone can use your name and DOB and do it. Be aware.

Sunshinedrops85 · 29/07/2021 21:55

Wow well done LoisLane!