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Original poster

New tenants are refusing to hand over my daughter’s parcels

334 replies

PerseverancePays · 27/07/2021 21:42

My daughter ordered £200 worth of clothes for herself and her baby from Next and forgot to put her new address on the order form. The courier has sent a photo of the door opened to her old flat with a man’s leg showing accepting the parcels. She asked her upstairs neighbour to pop down and get the parcels and hang on to them until I can get round there, but the new tenants have point blank said they’ve not had any parcels delivered !
I’m going round there tomorrow morning to show them the picture of them receiving them and seeing what they have to say about that.
If they still refuse, which is daylight robbery, would the police take any notice at all?
I’m also a bit nervous as I’m a short and small woman and easily intimidated. WWYD?

OP posts:
Abraxan · 29/07/2021 11:40

Lawnfever

With Next if a parcel is returned the person who ordered it gets an email, pretty much immediately in return, which clearly states what has been returned and a refund sent or added to their account.
If returned to the shop this is immediate .
If returned by post the email comes the same day/time it arrived back at Next which is usually next day.

DoubleTweenQueen · 29/07/2021 13:38

@PerseverancePays Ask them for a proof of posting/barcode reference for sending back. This is normal for Royal Mail, most couriers at drop-off locations, Collect+

Which courier was it?

DoubleTweenQueen · 29/07/2021 13:41

@Abraxan clearly has a better idea of the returns process for Next :) - so if they have done what they say they’ve done, there should be acknowledgement/proof they have done it.

Evan456 · 29/07/2021 17:24

It’s theft, it doesn’t mean because she put the wrong address they have the right to the goods, they knew they weren’t theirs so should have refused delivery

bigbaggyeyes · 29/07/2021 17:34

I'd do as a pp said. Go round there, be nice and smilie and just say you're checking that they haven't got it as NEXT have said to report it to the police as they have evidence of it being delivered.

Tbh if she's a good customer NEXT will likely refund or replace, but I'd be fuming at the new tenants. If they are prepared to do this then I you might end up with difficult tenants overall

Cocolove29 · 29/07/2021 17:34

Why are people so mean, the dd made a mistake, I’m sure we have all done silly things at times. If you can find out from next who they use as a courier and the courier can say it was definitely delivered to the address and taken in by them I don’t see how they can deny it. Good luck.

ittakes2 · 29/07/2021 17:34

The same happened to me and despite it being my fault - I didn't realise the old address came up for delivery - Next still refunded me - it was also around £200 but it was over 5 years ago.

BabyElephant2 · 29/07/2021 17:35

Her fault. I’ve done it myself. Unless they willingly give the parcel then I’m not sure she can do anything

sunglassesonthetable · 29/07/2021 17:36

*I’d send it back to stop all these people I didn’t know bothering me constantly about a parcel that they’d made the mistake with when I’d only just moved house.

Who’s to say they don’t have a receipt?

@LawnFever*

Maybe they do have a receipt. But you'd think they'd produce it when asked about the parcel don't you?🤷‍♀️

I'm sure you would, if only to stop "all these people bothering you constantly". It's the obvious thing to do.

I doubt they've sent it back.

Pliudev · 29/07/2021 17:40

I made a similar mistake when I ordered a coat in the ASOS sale. I forgot that my last order had been a gift for my son in Spain and didn't realise that had become my default address! I rang customer services and explained, including that he was no longer at that address and they sent me another coat by next day delivery. Next might not be so accommodating (and it wasn't anything like a £200 purchase) but it's worth contacting them if there's no joy with the new tenants.

purplebunny2012 · 29/07/2021 17:52

"Well unless there's a picture of the house number I don't see how they can know that it's been delivered to the right address

All these photos of open doors and people's feet seem a bit pointless to me"

Because most front doors look different?

On a house, maybe. But this is a block of flats and you can't tend to differentiate between them

Bagamoyo1 · 29/07/2021 17:52

Ha ha there’s no way they’ve returned it to Next! But now they’ve got you off their back, and the can claim Next must have lost to. Hopefully you’ll get a refund OP.

Chandimum · 29/07/2021 17:58

@LawnFever

I’d just go round really friendly and say the parcels have been delivered by mistake, show them the pictures and see what they say.

Don’t accuse them of anything, they haven’t really done anything wrong, it was your DDs mistake.

Any reason you’re planning on going round and not her?

Knowingly accepting something with someone else's name on it, of course they know the name of the previous tenants, is theft. Or rather, keeping said parcel/item is theft, by way of refusing to hand it over to it's rightful owner. Thieving bastards knew what they were doing! Definite mistake on the daughters part, but it's just that, a mistake.....
olidora63 · 29/07/2021 18:00

@Martyitsyourkids

Gosh some people on here can be so mean. Good job they're all perfect eh 🙄

As a pp has suggested I'd go round with the pics and say you want to clear up the confusion, they're with new tenners and not stolen.

Hope she gets them back 💐

This…why are people so nasty these days? I didn’t realise we lived in such a perfect world! I cannot imagine why someone would lie about receiving a parcel that wasn’t their order. We regularly get post for our old owners and just pop it round to their new address…it really isn’t that hard to be kind !
DewDew83 · 29/07/2021 18:05

Ha ha there’s no way they’ve returned it to Next! But now they’ve got you off their back, and the can claim Next must have lost to. Hopefully you’ll get a refund OP.
If it doesn't arrive back with Next within a few days, I'd get the police involved. If they did send it back they should have some means to prove that and, if they didn't, they're probably more likely to hand it over to the police than to a neighbour or the OP (or her daughter).

Shona52 · 29/07/2021 18:08

Just say my next step is to bring the police into it as it's a criminal offence

thelastgoldeneagle · 29/07/2021 18:09

Bloody hell, some of you are pretty mean. 'It's dd's dault, she won't make the same mistake next time.'

Jeez. The neighbours are at fault, the cheeky buggers.

I hope they have returned the stuff to Next, but I wouldn't believe them. They sound shady.

I'd ring Next, say what has happened, say the neighbours are promising to send the stuff back, and check that it gets there.

Shona52 · 29/07/2021 18:10

@Eleoura

Why would the police be interested when she put the wrong address on there?
Because it's a criminal offense

The Postal Services Act 2000 clearly states that it is certainly illegal to open someone's post, or delay it reaching the owner.

Vynalbob · 29/07/2021 18:12

agree with Formaldeheidi

Though as it's illegal to open someone else's mail (I think) the police may help.

JudgeJ · 29/07/2021 18:19

@springiscoming12

The same thing happened to me recently and Next gave me a refund. I would try to get the items back from the new owner but do give Next a call too, hopefully they’ll be able to sort this out.
Why should Next 'sort this out'? They've done nothing wrong, nor has the delivery company. Too often companies, and banks, are expected to act as a sort of insurance company for the incompetent
VaizyCrazyDaizy · 29/07/2021 18:19

It’s totally theft. You can not take and keep a parcel with someone else’s name on even if at your address. My neighbour recently moved out and still mistakenly had parcels and mail sent to their old house which the idiot builders refurbish the place were throwing out so I took them in to my house and found my old neighbour on Facebook who then collected their mail. If I kept those items it would be theft!

LipstickLou · 29/07/2021 18:26

@Shona52
You are correct. Report to Next and police.

thenovice · 29/07/2021 18:29

The Postal Services Act 2000 clearly states that it is illegal to open someone's post, or delay it reaching the owner.

The Act says: "A person commits an offence if, intending to act to a person's detriment and without reasonable excuse, he opens a postal packet which he knows or reasonably suspects has been incorrectly delivered to him."

Although throwing it away may not be the same as peeking, most people (and more importantly, lawyers) could argue that binning the mail "delays" the post indefinitely, which is a crime.

BertramLacey · 29/07/2021 18:31

I'd be fuming at the new tenants. If they are prepared to do this then I you might end up with difficult tenants overall

She doesn't say they're her tenants. They've just moved into a house vacated by her daughter.

sunglassesonthetable · 29/07/2021 18:33

Why should Next 'sort this out'? They've done nothing wrong, nor has the delivery company. Too often companies, and banks, are expected to act as a sort of insurance company for the incompetent

@JudgeJ

Oh look at you! Not incompetent at all. No never.

Let's all get worried for the banks and multinationals.

I bet this is happening left right and centre in the age of daily deliveries. Not doubt the banks and big companies are insured against it. Get real.