I don't think the palace can correct every little item
Please stop pretending the 'evil black woman made the nice white lady cry' story is some inconsequential little nothing.
A story involving a private conversation being leaked by a palace insider (worrying in itself!), with the intention of painting Meghan as a villain, is not "an inconsequential little thing." If Kate can issue press releases denying that she wears hair extensions, she can certainly deny a palace insider disclosing private conversations with the intention of demonising and smearing a biracial newcomer in the middle of both a major personal trauma and a racist press hate campaign.
Like I said: William and Kate wrote a detailed rebuttal and legal threat to the Tatler article and chose to exclude the dress fitting story from the laundry list of things they found objectionably. William demanded the mere mention of Rose Hanbury be removed, but was perfectly fine with the Meghan story remaining.
I do not believe for a second that Kate cried. I believe Meghan was completely telling the truth: Kate was upset and hormonal, ended up making a fuss about something, made Meghan cry, and later Kate apologised for her behaviour and accepted that she'd behaved badly and they made up.
I think they are probably concerned that anything they do or say will get fed back to the media.
The BRF and especially the Cambridge household (home of infamous past leakers Knauf, Jones and Touabti) are the ones who leak every single thing to the media.
I think we also have to bare in mind that the palace can only request something altered or removed when it's absolutely false
Completely, utterly untrue.