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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To think friend should book?

215 replies

HobbyisENetwork · 17/05/2021 21:40

Friend bought me a spa voucher for my birthday last year and now we can finally go. (Yes I know MN hates spa days).

Anyway I’m trying to book and no one will answer the phone. Automated message says to email and then cuts you off. I email and her told they refuse to book by email.

Told friend about the issues but she didn’t offer to help. I’ve been trying for a few days now and it’s stressful and I feel like actually she should be the one to book it - we’re both going together.

OP posts:
Roundtoedshoes · 17/05/2021 23:31

I think you’re getting a bit of a hard time OP. Something that is supposed to be nice is becoming stressful. It would have been nice as part of the gift for your friend to also book, but I’m sure she didn’t think it would be an annoying task! Email them and don’t stress over it. Then if you get no joy, be direct with your friend and ask her to give it a go. She might not have better luck, but you never know!

HeddaGarbled · 17/05/2021 23:39

So they’ve told you they’re too busy to take telephone bookings? Do you think they might be a bit busy? 🤷‍♀️

Original poster
HobbyisENetwork · 17/05/2021 23:56

@HeddaGarbled

So they’ve told you they’re too busy to take telephone bookings? Do you think they might be a bit busy? 🤷‍♀️
You call - automated message saying too busy you need to email. You email and they refuse to take the booking and say you can only book by calling.
OP posts:
Original poster
HobbyisENetwork · 17/05/2021 23:57

@Guavafish

You sound like hard work

Ask your friend to help as you have difficulties trying to book. I cant imagine she would have anymore luck than you.

Another bingo.
  • You sound like a lovely person
  • You sound entitled
  • You sound like hard work
OP posts:
Original poster
HobbyisENetwork · 17/05/2021 23:59

@Summerfun54321

Just send them an email. If they don’t reply, ask your friend to book. The end.
I HAVE SENT EMAILS.

Sorry but this is like cancel the cheque. I stated at the very start I’ve called and emailed.

I’ve said numerous times now that I’ve emailed.

I tried their social media and got nothing back. I also saw a bad review that said they are deleting these types of comments.

OP posts:
whisper1991 · 18/05/2021 00:02

Email them and tell them you can book over the phone because you can't get through. Not that hard is it. God I wish I was in the position where booking a spa day was a stressful thing Hmm

Sally872 · 18/05/2021 00:11

Tell friend you are unable to contact Spa so haven't been able to book. She can decide if she wants to follow up or let vouchers go to waste.

Tartyflette · 18/05/2021 00:13

Ok -- email agaIn, this time complain vociferously about the stupid booking system, and copy in senior management.
Tell them you will also complain on their social media platforms, and do exactly that.
You could also write a letter to them.

PerveenMistry · 18/05/2021 00:13

You sound like quite the ingrate, frankly.

adeleh · 18/05/2021 00:15

YABU. Hasn’t she already done her bit by buying you a lovely voucher?

Peachesarepeach · 18/05/2021 00:19

Have you emailed to complain and asked the manager to call you back?

I'd go back to read your replies but your pissed off-ness radiates and is making me grumpy.

Original poster
HobbyisENetwork · 18/05/2021 00:20

@whisper1991

Email them and tell them you can book over the phone because you can't get through. Not that hard is it. God I wish I was in the position where booking a spa day was a stressful thing Hmm
Emailed them multiple times. Not that hard to read previous posts and not jump to conclusions.
OP posts:
Original poster
HobbyisENetwork · 18/05/2021 00:22

@adeleh

YABU. Hasn’t she already done her bit by buying you a lovely voucher?
She’s going too. What’s hard to understand about that? The booking is both our responsibility if it’s not as simple as literally picking up a phone.
OP posts:
Original poster
HobbyisENetwork · 18/05/2021 00:22

@Peachesarepeach

Have you emailed to complain and asked the manager to call you back?

I'd go back to read your replies but your pissed off-ness radiates and is making me grumpy.

If it makes you grumpy then don’t read it. Simple.
OP posts:
TheNestedIf · 18/05/2021 00:24

Have you tried phoning at different times of day?

adeleh · 18/05/2021 00:35

I did understand that she is going too. I still think she’s done her bit, as does practically everyone on this thread except for you.

Peachesarepeach · 18/05/2021 00:44

Do you want an answer? Or help? I'm not sure what you're hoping to get out of this thread? A row?

Teapotsandtablecloths · 18/05/2021 00:46

Ooooh OP's getting angry that everyone thinks she's bu 😂

pheasantsinlove · 18/05/2021 00:52

Jesus there are some dickheads on MN tonight!
OP YANBU. And I understand that it is stressful when you're trying to sort it amongst working and studying.

It would have been nice for your friend to offer to help sort it when you mentioned it. I think you've got 2 options.

  1. Just keep trying to get through until you eventually do.

Or

  1. Say to friend "well you may as well have set fire to that money and waste it as I've given up trying to get through to the spa". She's either accept it was a waste of money or she'll put some effort into sorting it.
Original poster
HobbyisENetwork · 18/05/2021 00:53

@adeleh

I did understand that she is going too. I still think she’s done her bit, as does practically everyone on this thread except for you.
Oh ok well I’ll just give up then as I’ve done my part too. Wonder if she can turn up on the day without booking and claim to the staff that she did her bit.
OP posts:
Peachesarepeach · 18/05/2021 00:56

Or you could just ask her to help?! I'm not sure why you're making this so difficult.

If she's the kind of friend who wouldn't help with this when asked then she doesnt sound like she's much of a friend anyway.

Original poster
HobbyisENetwork · 18/05/2021 00:58

@pheasantsinlove

Jesus there are some dickheads on MN tonight! OP YANBU. And I understand that it is stressful when you're trying to sort it amongst working and studying.

It would have been nice for your friend to offer to help sort it when you mentioned it. I think you've got 2 options.

  1. Just keep trying to get through until you eventually do.

Or

  1. Say to friend "well you may as well have set fire to that money and waste it as I've given up trying to get through to the spa". She's either accept it was a waste of money or she'll put some effort into sorting it.
Oh thank you. I’ve tried ringing multiple times at different times and emailing but it’s frustrating when what should be a simple task is made difficult.

Also you just give up when threads turn out like that. People want to give you a good kicking, even being called stupid and to have a laugh at your expense and then expect you to sit then and take it with a smile on your face.

OP posts:
melj1213 · 18/05/2021 01:16

When you have emailed and explicitly said that you are unable to book via the phone line as it keeps telling you to email and cutting you off, what have they suggested?

If they have said you just have to keep calling then I would just hold off for a few days/weeks as they may just be busy with everyone trying at once. The other option is to tell your friend that you have been frustrated at going round in circles with the spa and ask whether she wants to take over trying to book or whether you should just put the spa day plan on hold for a while until you aren't as busy.

HeddaGarbled · 18/05/2021 01:21

Just flipping wait.

Dear god in heaven, which bit of they’re busy don’t you understand? Today is the first day of them fully opening. Their phone will be ringing off the hook. Their email/website will be inundated.

Yet you persisted in phoning and emailing multiple times and got stressy, then got stroppy with your friend (who is entirely innocent of any wrongdoing and is actually a generous and lovely friend and considerably more sensible and level-headed than you are), then started a Mumsnet thread about it, then got snippy with everyone who disagreed with you (which is most of us because YABU).

Just flipping wait.

GreyhoundG1rl · 18/05/2021 01:29

@HobbyisENetwork

And I would be mortified other ways around and at least offer to help. Not be like - well that sounds like a you problem.
Why on earth should she feel mortified? Hmm Has she suggested that you not being able to get through is a you problem? She's probably regretting the gesture now.