Years ago I owned my own cleaning company. I'd taken a phone call from a potential new customer but she wanted a one off house clean on an Easter Friday with only a couple of days notice and we couldn't accommodate her, she phoned back twice over the next two days to say no other company could do it, and each time I said sorry, once again neither could we (and basically tough luck). There was something a bit "off" about her and whilst usually I would try and help people if I could I actually didn't want to this time.
So, it gets to the Friday and by coincidence my husband gets an emergency call out (it was during the mid 2000's recession and he was out of work so set up a handyman type role for himself to tide us over financially), a downstairs toilet had flooded and could he take a look. While he's there he phoned me to say this poor householder really needed a cleaner that day as she had family coming to stay, and he'd told her I had a cleaning business and might be able to help (if you are with still reading then you know where this is going). He knows I usually finish work at around 3.00pm on Friday, and the house isn't that bad, it's fairly tidy just needs cleaning, and I might be able to do it for her as an extra? Somehow (because I'm stupid) I agree to take another one of my staff with me to this large four bedroom house on late Friday afternoon to do a last minute clean. I take care of upstairs and my colleague cleans downstairs, and as predicted it's much worse than my husband thought it would be, but as the lady is paying me and asking about future availability I realise it's the same person who had been phoning over the last few days. We "chuckle" at the coincidence, I'm paid and go home exhausted from a long hot week.
Early Easter Monday morning I receive I phone call. She's not happy about the state of the clean and wants us to come back to redo it or have a refund. I'm genuinely surprised as we cleaned to a high standard, she was happy with it when we left, we have a good reputation etc so I agree to come and see her.
I arrive at the house and ask how I can help, I can't understand what's been missed etc and she leads me into the kitchen to show me a greasy food covered cooker, sticky worktops, overflowing bin etc. It wasn't "good enough" and the bathrooms were dirty etc. I know we hadn't left the house in that state so I question her. Has the cooker been used that weekend? Yes of course she replied, and I suppose you've been out and about with your family who came to stay, well of course is the reply. Well, once we clean a kitchen and a floor it doesn't miraculously stay clean forever I explain to her, I can't be responsible for any mess you make yourself afterwards, so we won't be re-cleaning it or giving you a refund. Well, says her husband who is also there but until this point had been quiet, maybe we can arrange for you to come back on a monthly basis? He actually had the good grace to look a bit embarrassed about it all and apologised to me as I left.
I still, to this day, don't know if she was being a deliberate CF or was genuinely a bit thick although I understood she had a professional job. The cheekiest thing is, we were called back a few weeks later by her husband to check if we could clean for them on a regular basis if anything ever came available. Sadly, nothing ever did...
So...two CF really. My husband for setting me up and the customer for taking the piss.