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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Resort manager has a point?

513 replies

Redredwine2020 · 09/12/2020 20:26

Just been absolutely roasted and kicked out of a FB group for my opinion on this.

AIBU to think the parent should have considered what resort she was booking? Their website is very clear.

www.tripadvisor.com/ShowUserReviews-g298461-d477886-r778557585-Plantation_Bay_Resort_And_Spa-Lapu_Lapu_Mactan_Island_Cebu_Island_Visayas.html

For full disclaimer I have two ridiculously noisy children with additional needs, I specifically ensure our holiday resorts are suitable. I don't think its fair to subject a resort full of holidaymakers who have specifically chosen a quiet resort to them?

OP posts:
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Nottherealslimshady · 10/12/2020 09:14

Sounds like my idea of heaven!
Clearly not a suitable place for her child. She shouldn't have taken him. It's like taking your kid to one of those nightclub hotels and complaining about the music keeping you kid up.
There are millions of hotels full of screaming kids, couldn't she have gone to one of those?

PatriciaPerch · 10/12/2020 09:14

This reply has been deleted

Message withdrawn at poster's request.

SchrodingersImmigrant · 10/12/2020 09:15

I jist looked at their page and they seemed to have enough of weird complaints tbh.

SchrodingersImmigrant · 10/12/2020 09:22

Them is a normal word used when talking about multiple people.
"The kids are ok, I will check on them later again"
"The group of businesswomen over there eould like a drink. I will bring it to them in a sec"
"There are children with down syndrome in a class and we provide them with extra support"
Talking about kids "Take them somewhere suitable"

Them is a normal word used at the momment about 115 times on this thread in various ways...

GloGirl · 10/12/2020 09:23

[quote Redredwine2020]@GloGirl its under section B[/quote]
Being fair, there is already a lot of information on the home page, i was genuinely looking for information on it being quiet and peaceful and I still didn't see it. I see the extra link now though thank you. I have some sympathy with the TA poster.

As a parent of a child with additional needs I would typically take more care to find an accomodating resort but it sounds like her child is younger, less capable and well supported by parents but just likes to squeal.

I also think its a genuine shock for some people to realise that other countries dont need to, and dont bother making accommodations if they dont have to.

GloGirl · 10/12/2020 09:25

@Nottherealslimshady

Sounds like my idea of heaven! Clearly not a suitable place for her child. She shouldn't have taken him. It's like taking your kid to one of those nightclub hotels and complaining about the music keeping you kid up. There are millions of hotels full of screaming kids, couldn't she have gone to one of those?
It does say its a family friendly resort.
Whatwouldscullydo · 10/12/2020 09:31

It does say its a family friendly resort

That part should probably be removed.

However isn't it better that all the people who don't like kids or want somewhere quiet do have somewhere quiet to go, leaves a caravan or apartment free for those with families ...

I think its a fair compromise. Those who want a welcoming resort with happy playing children go to somewhere suitable and those who don't go here. That way ya don't have to listen to them whining there were kids in the restaurant talking or watching Peppa pig, and the rest of you don't have to look at rolling eyes and cats bum mouths cos your kid dared get excited ...

PatriciaPerch · 10/12/2020 09:36

This reply has been deleted

Message withdrawn at poster's request.

Redredwine2020 · 10/12/2020 09:41

@PatriciaPerch but its not discrimination.

OP posts:
PatriciaPerch · 10/12/2020 09:44

This reply has been deleted

Message withdrawn at poster's request.

Billben · 10/12/2020 09:44

Wow, I’ll definitely keep this place in mind. I love not having to put up with other people’s noise.

Whatwouldscullydo · 10/12/2020 09:46

Are a bunch of you actively reporting posts as a subtle regression to get your intolerance of others across? I'm not surprised though, it's MNHQ they have always been RUBBISH on calling out disability discrimination either subtle or completely utterly obvious

I dunno I mean MN is full of people who post about going somewhere you'd expect to see kids and moaning about the fact that kids are there and not back in the 30s where they are seen and not heard.

Dont you find the idea that all those people now have somewhere to go, and perhaps realise that their lunch wasn't ruined by kids being there , but that they only noticed the kids cos their afternoon was shit already and they had nothing better to do, appealing?

Mousehole10 · 10/12/2020 09:47

@PatriciaPerch

I cannot believe of all the posts that should be deleted on this thread that actively encourage discrimination and segregation of those with disabilities away from mainstream, my post to *@user89* was deleted but re quoted a few posts later. (I was joking anyway)

Are a bunch of you actively reporting posts as a subtle regression to get your intolerance of others across? I'm not surprised though, it's MNHQ they have always been RUBBISH on calling out disability discrimination either subtle or completely utterly obvious

Just because someone has a different opinion to you doesn’t make it wrong or discrimination. Calling people nasty names is offensive though, even if you were joking (it’s hard to know that on a thread). No one on this thread has said disabled people should be locked away or kept away from mainstream activities. That would be wrong and I don’t agree with opinions like that. But it is not discrimination or wrong to say that people who are loud, doesn’t matter if they are disabled or not, should stay away from the few places designed and aimed at quiet where people pay money for quiet. Why shouldn’t people be allowed to relax and enjoy what they’ve paid for when there are many other places around designed for loud families?
YetAnotherSpartacus · 10/12/2020 09:49

"Friendly Reminder. We are not like other Filipinos. Plantation Bay is one of the very few hotels in the world that proactively and strictly defends our guests' right to peace and quiet (don't you wish airlines, airports, restaurants, and other public venues would do the same?)

In answer to that rhetorical question ... HELL YEAH!

SchrodingersImmigrant · 10/12/2020 09:49

It does say its a family friendly resort.
That's because many kids can play quietly.

gottakeeponmovin · 10/12/2020 09:50

@5zeds I feel free to go anywhere with my child you would feel ok to go with yours. Well exactly. I wouldn't feel free to go there with my children because they are noisy, but I would just accept that and go somewhere else, but you seem to think that it shouldn't apply to you. Most hotels I have been to don't allow noise in a spa because people are relaxing. I just don't understand how you can be so inconsiderate to everyone around you as to put your son in an environment which is clearly not suitable - that can't be particularly comfortable for you or him. As people have said there are disabilities that mean a quiet holiday resort is the only type of holiday they can have, but you seem to think that your sons needs trump everyone elses. They don't.

Haventbeenthere · 10/12/2020 09:50

The manager's response is a bit off in criticising the mum's parenting - far too personal. But, as an autistic person with an autistic child, I think she just booked the wrong place. If it says it's quiet, then you have to abide by that, and if you can't you don't book. It's what other guests are paying for and they deserve the holiday as described. I find noise, especially screaming and squeaking, really stressful - that's part of my autism, so I'd love this place. You can't make everywhere inclusive, because in some cases different needs just aren't compatible. It's not nice when people aren't understanding or welcoming of neurodiversity, but, as a parent, you also have to be sensible about your own choices. It's not the same as being excluded from a shopping centre or hospital or park.

SchrodingersImmigrant · 10/12/2020 09:51

The world is very loud. Traffic, hum of appliances, people, animals, machines...
It's just so loud. Constantly.
It's absolutely understandable that people will want some quiet place. And that's what it should be. Quiet.

Sirzy · 10/12/2020 09:52

People should pick venues that meet the needs of their party. I wouldn’t pick somewhere noisy with DS as he wouldn’t cope.

I wouldn’t pick a mountain climbing holiday as he wouldn’t be able to do it.

It’s not discrimination look at the nature of a place and see if it caters for your party.

5zeds · 10/12/2020 09:55

Thanks @GloGirl and whoever highlighted section B. I would say without the section B bit ending with the bit about being happy to be thought of as fascists ( Grin ) it read quite family friendly and there are lots of things that would have appealed to me (swim up to the room, three separate swimming areas, etc) Lots of activities for children and limbo dancing photos does suggest that all noises are not equal in this instance. Not for me for either personal or work purposes, but there are plenty of better mannered and friendlier places to stay. I would imagine there attitude will impact the number of people wanting to stay as I know my sisters, cousins, parents and certainly work wouldn’t stay there having read the managers opinions.

5zeds · 10/12/2020 10:04

@gottakeeponmovin Well exactly. I wouldn't feel free to go there with my children because they are noisy, but I would just accept that and go somewhere else, but you seem to think that it shouldn't apply to you. no I said if noise is as a result of disability it is discrimination to treat the person making the noise to the same standard as a non disabled person. (Eg no dogs in restaurants UNLESS they are guide dogs)
I expect my son to be able to participate in life and I won’t and shouldn’t have to apologise for that or defend his entitlement to that. I will say again I wouldn’t go to this resort because of their managers comments to a mother of a disabled child. I find them disableist and as such wouldn’t spend my money there.

SchrodingersImmigrant · 10/12/2020 10:06

They will be absolutely heary broken to lose custom from whole family who probably never even planned to go there anyway. Thoughts and prayers with them in these hard times...

Seriously. This is getting silly

gottakeeponmovin · 10/12/2020 10:08

@5zeds so are you suggesting quiet resorts should allow people with disabilities that make them noisy - thereby completely eliminating the fact that they are quiet resorts - particularly when the vast majority are not quiet and therefore you have plenty of choice of other venues?

5zeds · 10/12/2020 10:19

I’m suggesting that now they’ve declared their position (though page one would be better than hiding it) they will get the sort of clients they want.

@SchrodingersImmigrant well who knows if they care or not? I don’t think it’s really within my ken to control their emotional reaction to my opinion of them. Given the other reviews I sincerely doubt the manager gives a flying fuck what customers he doesn’t deem acceptable think. In less regulated areas of the world people vote with their feet and their ££££s. Here I would imagine they’d have a no child policy.

DioneTheDiabolist · 10/12/2020 10:19

Interestingly I have travelled fairly extensively with my son and we have never hit this problem.

I on the other hand have travelled abroad with DS once. Only once. Why? Because most child friendly resorts are unsuitable for us and the ones that are, tend to be prohibitively expensive. You are being extremely entitled if you think that we shouldn't get a holiday at all so you can choose from 100% of resorts instead of just 95% of them @5zeds.Angry

And no one has said your child should have to hide away. You made that shite up and keep repeating it. And it is total shite considering your extensive, problem free travel.Hmm