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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To never tip a domino's delivery driver?

394 replies

Duemarch2021 · 15/11/2020 21:46

Just ordered a dominos but didn't tip.. the driver hung around like they were expecting one.. i never tip.. am i wrong for not tipping?? FYI Im the UK too by the way, i feel this makes a difference to answers i may get

OP posts:
WeBuiltThisBuffetOnSausageRoll · 16/11/2020 13:47

Of course, you would hope to have both, but I wonder if the average waitress (or anybody else in a job where people often tip) would prefer a rude, terse, superior-acting customer who throws them a generous tip at the end or a friendly, respectful family who engage as equals throughout and express their genuine gratitude verbally at the end, before settling the bill to the exact amount that they've been charged and no more or no less?

What's wrong with being kind and polite AND tipping? Why is it either/or?

It's not - as I said. I was just looking at it from one particular angle and possible scenario.

vanillandhoney · 16/11/2020 13:48

But having and properly using a decent system is good customer service in my book.

For me it's just basic business sense - it's not something that should be seen as something special or outstanding. I would expect any business in the service industry to have something like that in place, tbh.

It shows how low our service standards are in this country when we tip businesses just because they decent POS systems in place!

Yesyoudoknowme · 16/11/2020 13:48

Please tip pizza deliverers! My son is one and goes out in all weathers on the scooter getting soaked for a zero hours minimum wage.
@spillthetea 'I don't understand why this industry gets tips, but other low paid jobs don't.' so you don't tip a hairdresser? or waiter? and they don't 'just hand you your food' they deliver it - just 'handing you your food' would be if you went into a takeaway and ordered it yourself, having driven there yourself. They do this so you don't have to get up out of your warm chair, get dressed and go out in the cold wet weather. Hmm

Puzzledandpissedoff · 16/11/2020 13:50

The total paid by the customer would then cover the legal/reasonable/expected wage for the staff, so wouldn't that become a non-issue then?

You'd think so, yes, but my point was that only the boss and employee really know the exact situation so it's best left between them

And unfortunately what the deal actually is and what it's said to be by someone hoping for a tip can sometimes be two different things

PizzaForOne · 16/11/2020 13:55

Where do these £3 delivery fees etc go if not to the driver to fund their pay and running costs? Even the local takeaways charge them, not just Deliveroo/Uber Eats etc (which don't deliver to my address - and I would be more likely to tip knowing that they are 100% self employed vs local takeaway where I imagine it could be one of the regular staff)

Domino's definitely give delivery staff an hourly rate and mileage - I've just googled some job ads for them - they don't need it over any other minimum wage worker.

Backbee · 16/11/2020 14:12

They do this so you don't have to get up out of your warm chair, get dressed and go out in the cold wet weather

Well yes, they work for companies that offer a service, and charge the customer for that service. So why should the customer be obliged to pay a tip? The issue is with fast food retailers not providing a stable wage or 'fair' (whatever that would be) pay for their workers, rather than moaning about people who order the food.

WeBuiltThisBuffetOnSausageRoll · 16/11/2020 14:15

I recall reading - I think it was on a previous MN thread about tipping - that some restaurants in North America had tried changing to a model of charging higher prices for their meals and informing their customers that no tipping was thus required as it was all now included - and then paying their staff a much fairer set hourly living wage.

Apparently, they really struggled to get staff to work there (or to retain them), because the staff knew that the existing mindset of 'waiting staff are paid peanuts, so we have to tip them generously' went very much in their favour - and they felt utterly ripped off at the idea of a guaranteed much better wage, but with no leeway for flirting, ego-massaging or sob stories to boost it significantly.

unmarkedbythat · 16/11/2020 14:17

It shows how low our service standards are in this country when we tip businesses just because they decent POS systems in place!

True. I don't tend to tip delivery drivers anyway. I am clearly not contributing enough to efforts to steer young men away from gangland exploitation ;) Although there was a guy who used to deliver mcdonald's for ubereats in our old house who I did always tip because 1), he was on a pushbike and got to us as quick as when a delivery was made by car and 2) he was absolutely lovely, friendly and warm every time.

mintich · 16/11/2020 14:19

I tip on Deliveroo because the site allows it. But I dont for Dominos as I never have cash! If their site allowed it, then I would

Nikhedonia · 16/11/2020 14:19

Please tip pizza deliverers! My son is one and goes out in all weathers on the scooter getting soaked for a zero hours minimum wage.

How old is your son and does he have a family to support?

WeBuiltThisBuffetOnSausageRoll · 16/11/2020 14:23

Although there was a guy who used to deliver mcdonald's for ubereats in our old house who I did always tip because 1), he was on a pushbike and got to us as quick as when a delivery was made by car and 2) he was absolutely lovely, friendly and warm every time.

I'm not saying you were wrong to do so at all, but maybe he was a hobby cyclist who preferred cycling over driving, as opposed to desperately wanting but not being able to afford a car.

Maybe his wife was irritated at him being away in the evenings, doing his hobby and avoiding family time, so he decided to kill two birds, get one or two deliveries to take quickly at the start of each evening and then be 'working' for the next three hours Grin

Nikhedonia · 16/11/2020 14:30

@WeBuiltThisBuffetOnSausageRoll I saw a tweet from a chap on Twitter who said exactly that. He's a cycle enthusiast and his wife was fed up of him cycling every weekend so he took up an UberEats job. He can cycle and his wife is happier because it's bringing in extra money.

Puzzledandpissedoff · 16/11/2020 14:31

All credit to that US restaurant for trying the all inclusive/higher wages thing, SausageRoll, but I'm kind of surprised quite so many staff objected

From endless time spent there, unless the place made a really big issue of it, I'd expect that many would just go on tipping anyway - like they do on the ships I mentioned, where they go on handing out cash even while being charged a daily amount to cover tips

loutypips · 16/11/2020 14:35

I never tip. No one ever tips me, or most other minimum wage earners!

unmarkedbythat · 16/11/2020 14:38

I'm not saying you were wrong to do so at all, but maybe he was a hobby cyclist who preferred cycling over driving, as opposed to desperately wanting but not being able to afford a car.

Maybe he was! I don't drive or want to, so I don't assume everyone else wants a car either. I was just genuinely impressed by the mad speed of him and the fact he never seemed to be a sweaty breathless mess in the way I would be if I'd made the same journey in even double the time he did :)

vanillandhoney · 16/11/2020 14:38

They do this so you don't have to get up out of your warm chair, get dressed and go out in the cold wet weather.

But...most services exist to make people's lives easier! Isn't that the whole point of them? Why should they be paid extra just for doing their job? I really don't get that train of thought at all, tbh. Confused

Do you tip your postman? After all, he delivers post to your house so you don't have to go out in the cold and wet to visit the delivery office.

KatherineJaneway · 16/11/2020 14:42

North America is a disgrace, I admit I don't always tip the 'minimum expectation' I still give $10 or so dollars which is a considerable tip (around £7-8). The tip culture there is not good, I have heard staff openly slagging off or giving dirty looks if their tips are not as high as they think.

Whether you think it is a disgrace or not you should tip the going rate if you eat out there. Waiters / waitresses most often earn pittance and survive off tips.

Proudboomer · 16/11/2020 14:43

If I want a food delivery then I ring through my order and pay cash at the door on delivery. I will round it up so that the delivery driver gets a tip which on my usual order s will be about £2.
I tend to order from small independents rather than large chains so if Uber eats takes 30% of each order it is a lot for a small business and only takes a minute or two of my time to make a phone call.
I tend to stick to the same businesses and often get a little extra in my order as a repeat customer who doesn’t cut into their profit margins using Uber eats.

Blueberries0112 · 16/11/2020 14:44

Postman is provided a vehicle from his work place and people are paying for his service alone.

A pizza delivery, you paid the pizza and the person who made the pizza but you barely paying the service who delivered the pizza to you, and most of the time they have to use their own vehicle which can put in a lot of wears and tears, and gas . Tip your delivery man. He doesn't get paid enough

Nancydrawn · 16/11/2020 14:44

I would hate the North American system. From what I've heard (if it's true), in hotels, it takes you a lot longer to get on with what you're there to do, because you have to keep waiting for people to do very simple things that you can probably easily do yourself - parking your car, carrying your luggage in, opening doors, pressing buttons in lifts - and then having to get your purse/wallet out all the time to give them money as a reward for delaying you. Some of them are non-jobs that you didn't need somebody to do in the first place, much less paying them extra on top.

Um, not at all.

First of all, you can almost always do these things yourself. They'll usually ask if you want help with bags, etc., and even if they don't it's never impolite to say "I have my bags, thanks." And it is a vanishingly small number of hotels that force you to use valet parking, and they're almost always in places where it's nearly impossible to find parking or at terribly posh hotels where anyone staying wouldn't blink at handing $5 to a driver.

Secondly, these services are done quickly and competently (in the very few hotels that still have elevator operators, how long do you think it takes to press the button?). I suppose tipping acts as an incentive for that. And frankly, when you get off the plane with loads of baggage it's an utter delight to have someone else load them up, bring them to your room, and put them where you want them to go while you deal with carrying children/wrangling families/just not having to deal with anything.

Finally, if you don't like a full-service hotel, you are welcome to go to one without full service. (I mean that genuinely, not snarkily.) Many people choose full-service hotels because they like the comfort and ease of being able to call down for the car to be ready for them or have someone else deal with transporting their bags. If turning these services down makes you uncomfortable, though, there are plenty of hotels that don't even offer these services.

vanillandhoney · 16/11/2020 14:50

Postman is provided a vehicle from his work place

Okay, what about the DPD driver? Or the Hermes man? Lots of them use their own vehicles or have to pay to "rent" one from the company. Our local Hermes drivers all use their own cars and have to pay for their fuel, wear and tear, parts etc. Plus they're out in all weathers. Our DPD driver also pays to use his van - it's not given to him for free.

A pizza delivery, you paid the pizza and the person who made the pizza but you barely paying the service who delivered the pizza to you, and most of the time they have to use their own vehicle which can put in a lot of wears and tears, and gas . Tip your delivery man. He doesn't get paid enough

But again, why on earth should customers stump up extra just because businesses are too cheap to pay their staff proper wages? I really don't get it. It's not my job to top up people's wages. Confused

By all means argue for a change to the law so that drivers are paid minimum wage, but imo by tipping, you're just enabling poor business practises.

Blueberries0112 · 16/11/2020 14:50

@Blueberries0112

Postman is provided a vehicle from his work place and people are paying for his service alone.

A pizza delivery, you paid the pizza and the person who made the pizza but you barely paying the service who delivered the pizza to you, and most of the time they have to use their own vehicle which can put in a lot of wears and tears, and gas . Tip your delivery man. He doesn't get paid enough

Of course, I am American so this is what we do. If delivery done by bike, I still tip
Bluejewel · 16/11/2020 14:52

It has never occurred to me to tip a delivery driver - dominos it’s paid online anyway

Puzzledandpissedoff · 16/11/2020 14:52

North America is a disgrace

I wouldn't say a disgrace exactly - after all it's their system and their choice, even if some of it seems a bit daft

What I do mind is the idea that the same things should be expected in the UK, even when the circumstances are very different

Blueberries0112 · 16/11/2020 14:57

Because you should really go and pick up your own pizza. Some companies don't think it is exactly their job to maintain a delivery service. In reality, the delivery person is more like a self employed, he earn a little income here and there. My workplace is a fast food and they just started partnered delivery service but the delivery service is a separate company so whatever they charged is not my workplace problem.

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