Please advise me on what to do

[Morgana7]

I’m such an idiot!!!
I’m a seller on Etsy and have posted out an order today (a gift box that a woman ordered for her friend).
She wanted a gift message included.
I’ve just been looking at her order again and realised she wanted her name “Grainne” on it but I remember I wrote “Love Granny” on it.
I don’t know how this happened as I’m normally extremely careful with all the little details. The order has been posted out now so there’s nothing I can do. The friend will receive it and be really confused as to who sent it.
I feel awful that I’ve probably ruined the surprise and will now likely receive a bad review too.
Should I email the customer to warn her and profusely apologise (and maybe offer a refund or a replacement?)
Or should I say nothing and see what happens?
:-(

Funny as fuck. I'd love that!

I’m still laughing at Quackie Glad it’s all okay Morgana. Have a cup of tea or something stronger and relax

The Quackie story made me laugh out loud. So funny x

Can you send another gift box to the person that paid with an apology in? That way they won’t be upset because it will be a nice treat for them too! If that happened to me I would be secretly glad and leave you an amazing review!

Don’t over apologise because it becomes meaningless.

Oh you updated as I was sending! Glad it’s sorted!

Aww, that’s brilliant and I’m glad she didn’t let the side down. 😁 wonders if Granny is a Mumsnetters 👋

I am crying with laughter at Quackie.

[quote Dagnabit]@IdkickJilliansass - I’ve been giggling about yours for about 5 minutes![/quote]
I couldn’t stop laughing at the time, it was a Chinese company and they were so earnest in their response it made it all the more funnier

This is the most exposure I have ever seen the name Grainne get on Mumsnet - usually it's on the "ugliest Irish names" lists right behind Gobnait!

My colleague and I were hastily exchanging emails before a meeting last week as we'd been told that "Graham" from our team was attending and we'd never met him, assumed he was new and didn't know his last name to add him to the meeting invite.

We eventually- and just in time - worked out that actually it was "Grain".... Grainne.

So glad it's OK.

My friend gave me an engraved item when my first child was born and it had the completely wrong name on, it was similar to her name but spelt very wierdly so it didn't make sense. Think Sophie-sofa. Why would someone think it was a name and not check . I don't think she checked it before handing it over as it was wrapped. I never said anything because I was too polite and hormonal. I actually displayed it with the other gifts in my dc room.
It was a nice gesture and mistakes happen.

Love Quackie and ‘English letters’ how is Gobnait pronounced! I remember reading a book by an Irish author and the main woman in it was called Tossa

Quackie was quite upset the gift itself wasn't personalised. She said it would have been her best ever present

Gobnait is pronounced "Gub-net"!

I've never heard Grainne before. If I hadn't learnt otherwise from this thread, I'd have pronounced it "Grainy" But now I'm all prepared for visiting Ireland one day, post Covid....obvs. Every day is a school day! 📚

I'm laughing at Quackie lol. I think you have handled the situation really well and it sounds as though you truly car which is lovely. My brother's work colleague is Eoghan (sounds liked Owen). You can imagine what he gets called at times lol.

Care not car😅

Just be honest and offer a partial refund - if it was me i would find it funny and not even want it.

Quackie has given me my first proper belly laugh for a long long time.

OP, I'm so glad the customer was kind and understanding.

Good to see she went against the grainne and laughed about it.

All's well that ends well then? Good!

I would have found it funny too.

I would just laugh. Just sent an apology.

I'd expect you to warn the customer what had happened and get a correct replacement out ASAP.
That's a fairly fundamental error!

@daisychain1620

I'm laughing at Quackie lol. I think you have handled the situation really well and it sounds as though you truly car which is lovely. My brother's work colleague is Eoghan (sounds liked Owen). You can imagine what he gets called at times lol.

I have been racking my brains, was it Amy Adams in Leap Year who tried to pronounce Eoghan?!

^ so is not reading the thread

@Morgana7

The order was correct, just not the gift message. I think you’re right though and I should let her know. Thank you

ahhh....so of not a box with ''Love Granny'' on it, that isn't nearly so bad.

Fess up to the customer NOW.

It is so easily done...''Grainne'' could easily be read as ''Grannie''

I had a Beloved dog who had to be PTS, and I ordered a brass plaque, and they did a stupid pisstake with a human surname that the dog had...

I got a new plaque, and no stress...Apart from annoyance.

But Grainne and Grannie.... Ces't la vie.